At a Glance
- Tasks: Deliver exceptional customer service and support front-of-house operations.
- Company: Established professional services firm in Newcastle upon Tyne.
- Benefits: Full-time role with a supportive team and opportunities for growth.
- Other info: Diverse and inclusive workplace with a commitment to equality.
- Why this job: Be the first point of contact, creating positive experiences for clients.
- Qualifications: Strong communication skills and a client-focused approach.
The predicted salary is between 24000 - 28000 £ per year.
An established professional services firm is seeking a Client Experience Assistant to join its busy front of house team based in Newcastle upon Tyne. This role is ideal for someone who enjoys delivering exceptional customer service and thrives in a professional, client facing environment. The Client Experience team is often the first point of contact for clients and visitors, whether by telephone, email, or in person, and plays a key role in creating a positive and welcoming experience.
The successful candidate will provide professional and efficient support to both clients and colleagues while helping to ensure the smooth day-to-day running of front‑of‑house operations.
Key Responsibilities- Managing a busy switchboard and handling incoming enquiries
- Welcoming clients and visitors in a professional and friendly manner
- Supporting the day to day operation of meeting rooms and client areas
- Assisting with client meetings and events, including room set‑up and refreshments
- Handling incoming and outgoing post and scanning documentation where required
- Providing general administrative and operational support as needed
This is a full‑time position working Monday to Friday, 37.5 hours per week, between 8:00am and 8:00pm on a rota basis agreed in advance.
The ideal candidate will be organised, proactive, and committed to delivering high levels of service. You will also have:
- Strong communication and interpersonal skills
- A professional and client‑focused approach
- The ability to work effectively within a team environment
- Good IT skills, including confidence using Microsoft Office
- Flexibility to occasionally work outside standard hours when required
Previous front‑of‑house, reception, hospitality, or professional services experience would be advantageous but is not essential.
NRG is an equal opportunities employer committed to promoting a diverse and inclusive workplace. We oppose all forms of unlawful or unfair discrimination on the grounds of any protected characteristic. Our aim is to create an environment that encourages diversity, builds on individual differences, and responds equitably to the needs of all. We proactively take steps to fulfil our legal obligations, remove barriers, monitor for fairness, reflect the communities we serve, and enforce a zero‑tolerance policy for breaches of our Equality and Diversity policy.
Client Experience Specialist in Newcastle upon Tyne employer: NRG Resourcing Ltd
Join a dynamic professional services firm in Newcastle upon Tyne, where exceptional customer service is at the heart of our operations. We foster a supportive work culture that values diversity and inclusion, offering employees opportunities for growth and development within a collaborative team environment. With a commitment to excellence, we ensure that every team member plays a vital role in creating positive experiences for our clients and visitors.
StudySmarter Expert Advice🤫
We think this is how you could land Client Experience Specialist in Newcastle upon Tyne
✨Tip Number 1
Get to know the company culture! Research their values and mission, and think about how you can align your experience with what they stand for. This will help you connect better during interviews.
✨Tip Number 2
Practice your communication skills! Since this role is all about client interaction, try role-playing common scenarios with a friend. This will boost your confidence and help you shine in front of potential employers.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the company. They might share valuable insights that could give you an edge in your application.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Client Experience Specialist in Newcastle upon Tyne
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can make a great first impression, especially for a client-facing role like this.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience and skills. Mention any previous roles in customer service or front-of-house positions that align with what we’re looking for. It shows us you’ve done your homework!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and how it relates to the role. Avoid fluff – we want to know what makes you a great fit!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts and you’ll be set!
How to prepare for a job interview at NRG Resourcing Ltd
✨Know the Company Inside Out
Before your interview, take some time to research the firm thoroughly. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Practice Your Communication Skills
As a Client Experience Specialist, strong communication is key. Practice answering common interview questions out loud, focusing on clarity and professionalism. You might even want to role-play with a friend to get comfortable with speaking about your experiences and how they relate to the job.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service. Think about situations where you went above and beyond for a client or resolved a challenging issue. This will demonstrate your ability to thrive in a client-facing environment.
✨Dress the Part
First impressions matter, especially in a professional services setting. Make sure to dress smartly and appropriately for the interview. A polished appearance will convey your seriousness about the role and your understanding of the professional environment you'll be working in.
