At a Glance
- Tasks: Deliver exceptional customer service and support front-of-house operations.
- Company: Established professional services firm in Newcastle upon Tyne.
- Benefits: Full-time hours, professional environment, and opportunities for growth.
- Other info: Join a diverse team committed to inclusivity and equal opportunities.
- Why this job: Be the first point of contact and create positive experiences for clients.
- Qualifications: Strong communication skills and a client-focused approach.
The predicted salary is between 22000 - 26000 £ per year.
An established professional services firm is seeking a Client Experience Assistant to join its busy front of house team based in Newcastle upon Tyne. This role is ideal for someone who enjoys delivering exceptional customer service and thrives in a professional, client facing environment. The Client Experience team is often the first point of contact for clients and visitors, whether by telephone, email, or in person, and plays a key role in creating a positive and welcoming experience.
The successful candidate will provide professional and efficient support to both clients and colleagues while helping to ensure the smooth day-to-day running of front‑of‑house operations.
Key Responsibilities- Managing a busy switchboard and handling incoming enquiries
- Welcoming clients and visitors in a professional and friendly manner
- Supporting the day to day operation of meeting rooms and client areas
- Assisting with client meetings and events, including room set‑up and refreshments
- Handling incoming and outgoing post and scanning documentation where required
- Providing general administrative and operational support as needed
This is a full‑time position working Monday to Friday, 37.5 hours per week, between 8:00am and 8:00pm on a rota basis agreed in advance.
The ideal candidate will be organised, proactive, and committed to delivering high levels of service. You will also have:
- Strong communication and interpersonal skills
- A professional and client‑focused approach
- The ability to work effectively within a team environment
- Good IT skills, including confidence using Microsoft Office
- Flexibility to occasionally work outside standard hours when required
- Previous front‑of‑house, reception, hospitality, or professional services experience would be advantageous but is not essential.
NRG is an equal opportunities employer committed to promoting a diverse and inclusive workplace. We oppose all forms of unlawful or unfair discrimination on the grounds of any protected characteristic. Our aim is to create an environment that encourages diversity, builds on individual differences, and responds equitably to the needs of all. We proactively take steps to fulfil our legal obligations, remove barriers, monitor for fairness, reflect the communities we serve, and enforce a zero‑tolerance policy for breaches of our Equality and Diversity policy.
Client Experience Assistant in Newcastle upon Tyne employer: NRG Resourcing Ltd
Join a dynamic professional services firm in Newcastle upon Tyne, where your role as a Client Experience Assistant will be pivotal in delivering exceptional customer service. With a strong commitment to employee growth and a vibrant work culture that values diversity and inclusion, you will thrive in a supportive environment that encourages collaboration and professional development. Enjoy the unique advantage of being part of a team that prioritises client satisfaction while providing opportunities for meaningful engagement and career advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Client Experience Assistant in Newcastle upon Tyne
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach during interviews. This shows you're genuinely interested and helps you connect with the team.
✨Tip Number 2
Practice your communication skills. Since this role is all about client interaction, being able to articulate your thoughts clearly and confidently will set you apart from other candidates.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to gain insights about the company and the role. They might even give you tips that could help you ace your interview!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and contributing to the client experience.
We think you need these skills to ace Client Experience Assistant in Newcastle upon Tyne
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can go a long way in making a great first impression.
Tailor Your Application:Make sure to tailor your application to the Client Experience Assistant role. Highlight your customer service skills and any relevant experience that aligns with the job description. We love seeing how you connect your background to what we do!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points for key achievements or skills if it helps readability. We appreciate straightforward communication, especially in a client-facing role like this one!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at NRG Resourcing Ltd
✨Know the Company Inside Out
Before your interview, take some time to research the firm thoroughly. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Practice Your Communication Skills
As a Client Experience Assistant, strong communication is key. Practice answering common interview questions out loud, focusing on clarity and professionalism. You might even want to role-play with a friend to simulate the interview environment and get comfortable with your responses.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered exceptional customer service. Think about situations where you went above and beyond for a client or resolved a difficult issue. This will demonstrate your ability to thrive in a client-facing role.
✨Dress the Part
First impressions matter, especially in a professional services environment. Make sure to dress smartly and appropriately for the interview. A polished appearance will convey your seriousness about the role and your understanding of the company culture.
