Administrative Assistant - Legal in Newcastle upon Tyne

We are partnering with a highly prestigious, full-service law firm based in Newcastle upon Tyne to find an experienced Administrative Assistant for their nationally recognised Personal Injury team. They are a values-driven employer that champions teamwork, professional excellence, and diversity. If you are looking to join a supportive, friendly environment where your work directly helps secure the best possible outcomes for vulnerable clients, this is the place for you.

You will be joining a specialised internal team dedicated to coordinating medical evidence and services for claimant personal injury cases. This is a vital role that ensures the smooth, timely progression of complex claims. You will act as the linchpin between Case Handlers, medical experts, third-party providers, and clients, ensuring reports, records, and appointments are seamlessly managed.

• Set up, maintain, and close files on the case management system, ensuring strict adherence to GDPR and firm policies (including the secure deletion of medical data).
• Chase and process medical appointments, expert reports, and test results to strict deadlines, ensuring all documentation is accurately indexed.
• Book interpreters, arrange document translations, and manage appointments for clients requiring language support.
• Generate and process invoices linked to expert reports, enter invoice data accurately onto SAGE, and support payment checks.
• Act as a key point of contact, keeping Personal Injury Case Handlers promptly updated and answering internal and external telephone queries with the utmost professionalism.
• Scan, upload, and accurately record incoming post and electronic documents.

To be successful in this role, you will need a strong administrative background, exceptional organizational skills, and a genuine passion for client care. You excel at managing a busy task diary, prioritising your workload, and thriving under pressure to meet strict deadlines. You can follow detailed instructions and work effectively without close supervision. You enjoy interacting with a wide variety of people and possess outstanding client care skills. You have a strong work ethic, are happy to cover a variety of tasks to support the team, and are willing to work outside of core hours on occasion if required.

The firm truly values its people and offers a fantastic, comprehensive benefits package, including:

• Up to 40% remote working, plus flexible working options to balance your personal and professional life.
• 28 days holiday (increasing with service), the option to buy more, plus your birthday off!
• Free Health Cash Plan (covering dental, optical, and physio), access to discounted private medical insurance, and a comprehensive Employee Assistance Programme.
• Competitive salary with annual reviews, a discretionary firm-wide bonus scheme, and 5% matched pension contributions.
• Enhanced maternity/paternity/adoption leave and 4x salary life insurance from day one.
• Interest-free travel loans, a cycle-to-work scheme, and everyday shopping discounts/cashback.
• Funded professional memberships and robust support for your continuous professional development.

NRG is an equal opportunities employer committed to promoting a diverse and inclusive workplace. We oppose all forms of unlawful or unfair discrimination on the grounds of any protected characteristic. Our aim is to create an environment that encourages diversity, builds on individual differences, and responds equitably to the needs of all. We proactively take steps to fulfil our legal obligations, remove barriers, monitor for fairness, reflect the communities we serve, and enforce a zero-tolerance policy for breaches of our Equality and Diversity policy.