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- Tasks: Lead a dynamic customer service team and drive performance in a fast-paced environment.
- Company: Growing business in the heart of Manchester with a focus on customer excellence.
- Benefits: Competitive salary, annual bonus, and career progression opportunities.
- Other info: Join a diverse team committed to inclusivity and operational excellence.
- Why this job: Make a real impact while developing your leadership skills in a supportive environment.
- Qualifications: Experience managing customer service teams and strong data analysis skills required.
The predicted salary is between 37000 - 40000 £ per year.
An exciting opportunity has arisen for an experienced Customer Service Manager to join a growing business in Manchester City Centre. This is a newly created role due to continued expansion within the customer service function, offering the chance to make a real impact in a fast-paced, highly regulated environment.
Leading a frontline customer service team, you will be responsible for driving performance, managing KPIs, improving service standards, and supporting the handling of first-line customer complaints. This role would suit a hands-on people manager who thrives in a data-driven environment and is passionate about team development and operational excellence.
Key Responsibilities- Manage and motivate a frontline customer service team within a regulated environment
- Monitor and drive performance against KPIs and service targets
- Analyse performance data and produce actionable insights and reports
- Support the management of first-line complaints and ensure excellent customer outcomes
- Coach, train and develop team members to maximise performance and engagement
- Identify process improvements and support operational efficiencies
- Maintain high standards of compliance and customer service delivery
- Previous experience managing a customer service team within a regulated environment is essential
- Minimum of 18 months’ people management experience
- Strong experience working within a heavily KPI driven environment
- Confident managing performance data, reporting and analytics
- Excellent communication and leadership skills
- Training and development experience would be highly advantageous
- Ability to work in a fast-paced, office-based environment
- Salary of £37,000–£40,000
- Up to 10% annual bonus
- Opportunity to join a growing team in a newly created role
- Career progression and development opportunities
- Central Manchester location
If you are an ambitious customer service leader looking for your next challenge within a growing business, we would love to hear from you.
Customer Service Manager in Manchester employer: NRG Resourcing Ltd
Contact Detail:
NRG Resourcing Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Manager in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the customer service industry, especially those who work in similar roles. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to KPIs and team management. We recommend role-playing with a friend or using online resources to get comfortable discussing your experience and how you handle performance data.
✨Tip Number 3
Showcase your leadership skills! During interviews, share specific examples of how you've motivated teams and improved service standards. We want to hear about your successes and how you’ve tackled challenges in a regulated environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our company.
We think you need these skills to ace Customer Service Manager in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Service Manager. Highlight your experience in managing teams, driving performance, and working in regulated environments. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer service and how you can make an impact in our team. Be sure to mention any specific achievements that demonstrate your leadership and data-driven approach.
Showcase Your Data Skills: Since this role is heavily KPI driven, don’t shy away from showcasing your analytical skills. Include examples of how you've used data to improve performance or service standards in your previous roles. We love numbers that tell a story!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at NRG Resourcing Ltd
✨Know Your Numbers
Since this role is heavily KPI driven, make sure you come prepared with examples of how you've managed performance metrics in the past. Be ready to discuss specific KPIs you've improved and the strategies you used to achieve those results.
✨Showcase Your Leadership Style
As a Customer Service Manager, your leadership skills are crucial. Think about your management style and be prepared to share examples of how you've motivated and developed your team. Highlight any training or coaching initiatives you've implemented.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities, especially regarding first-line complaints. Prepare scenarios where you've successfully resolved customer issues and improved service standards, demonstrating your hands-on approach.
✨Research the Company Culture
Understanding the company's values and culture is key. Familiarise yourself with their commitment to diversity and inclusion, and think about how your own values align. This will help you articulate why you're a great fit for their team.