NRG Resourcing Ltd is seeking an experienced Customer Experience Team Manager to lead a multi-location team from London Euston, guiding customer-facing operations and adjacent teams to deliver exceptional service.
The role emphasizes coaching, stakeholder engagement, and safety-critical performance, with on-call duties and travel across three sites. A background in rail or safety-critical environments is advantageous but not essential.
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Rail Customer Experience Lead – Multi-Location in London employer: NRG Resourcing Ltd
Join a leading organisation in the rail industry as a Customer Experience Team Manager, where you will thrive in a dynamic and supportive work culture that prioritises employee development and collaboration. With a base at London Euston, you'll enjoy the unique advantage of working in a high-profile role that not only champions exceptional customer service but also offers opportunities for growth across multiple locations. Our commitment to safety, performance standards, and a passion for customer experience makes us an excellent employer for those seeking meaningful and rewarding employment.
