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- Tasks: Be the first point of contact for clients, handling calls and maintaining records.
- Company: Join a dynamic team in Newcastle focused on client care and support.
- Benefits: Enjoy a competitive salary, Monday to Friday hours, and potential career progression.
- Why this job: Great opportunity to develop communication skills and gain experience in a supportive environment.
- Qualifications: Customer service experience is essential; legal qualifications are a plus.
- Other info: Potential for progression to a legal training contract for the right candidate.
The predicted salary is between 22000 - 30800 £ per year.
First Response Advisor
Location: Newcastle
Salary: £22,250 per year
Hours: Shifts between, Monday to Friday, 9am – 7pm (1-hour unpaid lunch) 35 hours per week
We’re working with a respected organisation in Newcastle that is seeking a First Response Advisor to join their client services team. This is an excellent opportunity for someone with strong customer service or client-facing experience — particularly those with a legal background or ambition to progress in the legal sector.
The role serves as the first point of contact for new clients, so professionalism, empathy, and excellent communication skills are essential.
Why Apply?
If you have a legal qualification or background, this role could be the ideal stepping stone. For the right candidate, a legal training contract may be offered, making this a unique chance to start or grow your legal career from the ground up.
Key Responsibilities:
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Answering a high volume of inbound calls and maintaining a rapid response time
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Making outbound calls to potential clients, explaining services and gathering key information about their claims
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Accurately logging call details and maintaining detailed, up-to-date records
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Building strong rapport with clients and internal colleagues
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Handling all interactions in a professional, empathetic, and confidential manner
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Upholding high standards of client care and data protection at all times
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Ensuring consistent attendance, punctuality, and a strong work ethic
What We’re Looking For:
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Excellent verbal and written communication skills in English
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Confident telephone manner with a professional and empathetic approach
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Strong organisational skills and the ability to prioritise tasks effectively
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IT literacy, particularly with Microsoft Office
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A genuine interest in delivering excellent client service
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A legal qualification or experience (advantageous, but not essential)
Interested?
Click ‘Apply Now’ and one of our team members will be in touch to discuss the next steps.
NRG is an equal opportunities employer committed to promoting a diverse and inclusive workplace. We oppose all forms of unlawful or unfair discrimination on the grounds of any protected characteristic. Our aim is to create an environment that encourages diversity, builds on individual differences, and responds equitably to the needs of all. We proactively take steps to fulfil our legal obligations, remove barriers, monitor for fairness, reflect the communities we serve, and enforce a zero-tolerance policy for breaches of our Equality and Diversity policy.
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First Response Advisor employer: NRG Resourcing Ltd
Contact Detail:
NRG Resourcing Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land First Response Advisor
✨Tip Number 1
Familiarise yourself with the company’s services and values. Understanding what they offer and how they operate will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since this role involves answering a high volume of calls, being articulate and confident on the phone will set you apart from other candidates.
✨Tip Number 3
Network with current or former employees if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
✨Tip Number 4
Highlight any relevant experience in customer service or client relations during your discussions. Be ready to share specific examples of how you've successfully handled client interactions in the past.
We think you need these skills to ace First Response Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and any legal qualifications you may have. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and explains why you're interested in the First Response Advisor role. Mention specific experiences that relate to the responsibilities outlined in the job description.
Highlight Your Skills: In your application, emphasise your organisational skills and ability to prioritise tasks. Provide examples of how you've maintained client relationships or handled high volumes of calls in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at NRG Resourcing Ltd
✨Showcase Your Communication Skills
As a First Response Advisor, exceptional communication is key. Be prepared to demonstrate your verbal and written skills during the interview. You might be asked to role-play a client interaction, so practice clear and concise responses.
✨Highlight Relevant Experience
Make sure to discuss any previous customer service or client-facing roles you've had. Share specific examples of how you handled challenging situations or maintained client relationships, as this will show your suitability for the role.
✨Familiarise Yourself with the Company
Research the company and its services before the interview. Understanding their mission and values will help you align your answers with what they are looking for in a candidate, demonstrating your genuine interest in the position.
✨Prepare Questions to Ask
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about the team dynamics, training opportunities, or the company's approach to client care. This shows your enthusiasm and helps you assess if the role is right for you.
