At a Glance
- Tasks: Deliver exceptional customer service and support front-of-house operations.
- Company: Established professional services firm in Newcastle upon Tyne.
- Benefits: Full-time hours, professional environment, and opportunities for growth.
- Other info: Join a diverse team committed to equality and inclusion.
- Why this job: Be the first point of contact and create welcoming experiences for clients.
- Qualifications: Strong communication skills and a client-focused approach.
The predicted salary is between 25000 - 30000 £ per year.
An established professional services firm is seeking a Client Experience Assistant to join its busy front of house team based in Newcastle upon Tyne. This role is ideal for someone who enjoys delivering exceptional customer service and thrives in a professional, client facing environment. The Client Experience team is often the first point of contact for clients and visitors, whether by telephone, email, or in person, and plays a key role in creating a positive and welcoming experience. The successful candidate will provide professional and efficient support to both clients and colleagues while helping to ensure the smooth day-to-day running of front‑of‑house operations.
Key Responsibilities
- Managing a busy switchboard and handling incoming enquiries
- Welcoming clients and visitors in a professional and friendly manner
- Supporting the day to day operation of meeting rooms and client areas
- Assisting with client meetings and events, including room set‑up and refreshments
- Handling incoming and outgoing post and scanning documentation where required
- Providing general administrative and operational support as needed
This is a full‑time position working Monday to Friday, 37.5 hours per week, between 8:00am and 8:00pm on a rota basis agreed in advance. The ideal candidate will be organised, proactive, and committed to delivering high levels of service. You will also have:
- Strong communication and interpersonal skills
- A professional and client‑focused approach
- The ability to work effectively within a team environment
- Good IT skills, including confidence using Microsoft Office
- Flexibility to occasionally work outside standard hours when required
Previous front‑of‑house, reception, hospitality, or professional services experience would be advantageous but is not essential. NRG is an equal opportunities employer committed to promoting a diverse and inclusive workplace. We oppose all forms of unlawful or unfair discrimination on the grounds of any protected characteristic. Our aim is to create an environment that encourages diversity, builds on individual differences, and responds equitably to the needs of all. We proactively take steps to fulfil our legal obligations, remove barriers, monitor for fairness, reflect the communities we serve, and enforce a zero‑tolerance policy for breaches of our Equality and Diversity policy.
Client Experience Specialist employer: NRG Resourcing Ltd
Join a dynamic professional services firm in Newcastle upon Tyne, where exceptional customer service is at the heart of our operations. We pride ourselves on fostering a supportive work culture that values diversity and inclusion, offering employees opportunities for growth and development within a collaborative team environment. With a commitment to excellence and a focus on creating positive client experiences, we provide a rewarding workplace for those looking to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Client Experience Specialist
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach during interviews. This shows you're genuinely interested and helps you connect with the team.
✨Tip Number 2
Practice your communication skills. Since this role is all about client interaction, being able to articulate your thoughts clearly will set you apart. Try mock interviews with friends or family to boost your confidence.
✨Tip Number 3
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. Building connections can give you insider info and might even lead to a referral!
✨Tip Number 4
Don’t forget to follow up after interviews! A simple thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Client Experience Specialist
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can go a long way in showing us that you're a great fit for our client-facing role.
Tailor Your Application:Make sure to customise your application for the Client Experience Specialist role. Highlight your relevant experience and skills that match the job description. This shows us that you've done your homework and are genuinely interested in joining our team.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of what you want to say. Avoid fluff and focus on what makes you the ideal candidate for this position.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at NRG Resourcing Ltd
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Client Experience Specialist. Familiarise yourself with the key tasks like managing a busy switchboard and welcoming clients. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Since this role is all about delivering exceptional customer service, be prepared to share specific examples from your past experiences. Think of times when you went above and beyond for a client or resolved a tricky situation. This will highlight your proactive approach and commitment to client satisfaction.
✨Practice Your Communication Style
Strong communication skills are crucial for this position. Practice speaking clearly and confidently about your experiences. You might even want to do a mock interview with a friend to get comfortable with articulating your thoughts, especially in a professional context.
✨Demonstrate Team Spirit
This role requires working effectively within a team, so be ready to discuss how you collaborate with others. Share examples of how you've supported colleagues in the past or contributed to a positive team environment. This will show that you're not just focused on individual success but also on the team's overall performance.
