At a Glance
- Tasks: Deliver exceptional customer service and support front-of-house operations.
- Company: Established professional services firm in Newcastle upon Tyne.
- Benefits: Full-time role with a supportive team and opportunities for growth.
- Other info: Flexible hours and a commitment to diversity and inclusion.
- Why this job: Be the first point of contact, creating positive experiences for clients.
- Qualifications: Strong communication skills and a client-focused approach.
The predicted salary is between 22000 - 26000 £ per year.
An established professional services firm is seeking a Client Experience Assistant to join its busy front of house team based in Newcastle upon Tyne. This role is ideal for someone who enjoys delivering exceptional customer service and thrives in a professional, client facing environment. The Client Experience team is often the first point of contact for clients and visitors, whether by telephone, email, or in person, and plays a key role in creating a positive and welcoming experience. The successful candidate will provide professional and efficient support to both clients and colleagues while helping to ensure the smooth day-to-day running of front‑of‑house operations.
Key Responsibilities
- Managing a busy switchboard and handling incoming enquiries
- Welcoming clients and visitors in a professional and friendly manner
- Supporting the day to day operation of meeting rooms and client areas
- Assisting with client meetings and events, including room set‑up and refreshments
- Handling incoming and outgoing post and scanning documentation where required
- Providing general administrative and operational support as needed
This is a full‑time position working Monday to Friday, 37.5 hours per week, between 8:00am and 8:00pm on a rota basis agreed in advance. The ideal candidate will be organised, proactive, and committed to delivering high levels of service. You will also have:
- Strong communication and interpersonal skills
- A professional and client‑focused approach
- The ability to work effectively within a team environment
- Good IT skills, including confidence using Microsoft Office
- Flexibility to occasionally work outside standard hours when required
Previous front‑of‑house, reception, hospitality, or professional services experience would be advantageous but is not essential. NRG is an equal opportunities employer committed to promoting a diverse and inclusive workplace. We oppose all forms of unlawful or unfair discrimination on the grounds of any protected characteristic. Our aim is to create an environment that encourages diversity, builds on individual differences, and responds equitably to the needs of all. We proactively take steps to fulfil our legal obligations, remove barriers, monitor for fairness, reflect the communities we serve, and enforce a zero‑tolerance policy for breaches of our Equality and Diversity policy.
Client Experience Assistant employer: NRG Resourcing Ltd
Join an established professional services firm in Newcastle upon Tyne, where exceptional customer service is at the heart of our operations. We foster a supportive work culture that values diversity and inclusion, offering employees opportunities for growth and development within a dynamic front of house team. With a commitment to creating a positive client experience, we provide a rewarding environment for those looking to make a meaningful impact in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Client Experience Assistant
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach during interviews. This shows you're genuinely interested and helps you connect with the team.
✨Tip Number 2
Practice your communication skills. Since this role is all about client interaction, being able to articulate your thoughts clearly and confidently will set you apart from other candidates.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to gain insights about the company and the role. They might even give you a heads-up on what the interviewers are looking for.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and contributing to the client experience.
We think you need these skills to ace Client Experience Assistant
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Client Experience Assistant role. Highlight any customer service experience and your ability to work in a team, as these are key for us.
Craft a Personal Cover Letter:Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and how you can contribute to creating a positive client experience. Keep it friendly yet professional, just like we do!
Show Off Your Communication Skills:Since this role involves a lot of client interaction, make sure your written application showcases your strong communication skills. Be clear, concise, and engaging – we love a good chat!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at NRG Resourcing Ltd
✨Know the Company
Before your interview, take some time to research the firm. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Practice Your Communication Skills
As a Client Experience Assistant, strong communication is key. Practice answering common interview questions out loud, focusing on clarity and professionalism. You might even want to role-play with a friend to simulate the interview environment.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service. Think about situations where you went above and beyond for a client or resolved a challenging issue. This will demonstrate your ability to thrive in a client-facing role.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess how you would handle specific situations, like managing a busy switchboard or welcoming clients. Think through your responses ahead of time, highlighting your organisational skills and proactive approach.
