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- Tasks: Install and service cutting-edge smart home technology while providing exceptional customer support.
- Company: Join Vivint Smart Home, a leader in innovative home services.
- Benefits: Competitive pay, paid training, flexible schedule, and comprehensive health coverage.
- Why this job: Maximise your earnings with uncapped commission and enjoy a supportive team environment.
- Qualifications: Customer service skills, sales experience, and a clean driving record are essential.
- Other info: Enjoy career growth opportunities and be part of a safety-focused culture.
Welcome to the intersection of energy and home services. At NRG, we’re driven by our passion to create a smarter, cleaner and more connected future.
Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes.
Field Service Technician/Professional
Do you have the drive to succeed, the desire to grow your career, and the people skills to connect? In this role, technical expertise meets sales opportunity. You will be the face of Vivint, installing cutting-edge smart home technology while proactively identifying and selling upgraded solutions to provide customers with total peace of mind. Vivint—named one of Forbe’s World’s 50 Most Innovative Companies—is looking for Field Service Technicians to join our nationally recognized team.
Why Technicians Choose Vivint:
- Total Compensation: Competitive hourly base pay + uncapped commission and performance incentives.
- Comprehensive, Paid Training: Virtual & on-the-job training, as well as ongoing coaching & support from leaders & teammates who care about your success.
- Zero Commute: Take-home company vehicle and gas card for work use. We pay for your drive time to and from appointments— you clock in from your driveway.
- Work-Life Balance: 4-day work weeks (4/10 schedule, includes Saturdays) to give you more time for what matters.
- Fully Equipped: We provide all tools, a cell phone, a tablet, and paid licensing required for job duties.
- The Perks: 10 paid holidays, 2 weeks PTO, 401(k) with 6% match, an Employee Stock Purchase Program & employee pricing on Smart Home equipment.
- Adventure: Opportunity to earn a yearly company-paid incentive trip (plus one guest!).
A Day in the Life:
As a Field Professional, you are the ultimate smart home expert. Your day-to-day includes:
- Technical Excellence: Installing, servicing, and troubleshooting security cameras, smart locks, and home automation systems.
- Consultative Sales: Evaluating customer homes to recommend and sell equipment upgrades or service enhancements on-site.
- Customer Education: Training homeowners on how to use their new system to protect their families.
- Growth: Benefiting from consistent coaching and leadership training to move up within our national organization.
What We’re Looking For:
We hire for attitude and train for skill. Whether you are an experienced technician or a sales pro looking for a hands‑on change, we want to hear from you if you have:
- A Sales Mindset: Experience in retail, B2C sales, insurance, or service‑based sales is a major plus.
- Customer First Attitude: Ability to act with integrity while building rapport with diverse customers.
- Technical Aptitude: Experience in cable/satellite install, pest control, construction, or solar is helpful but not required.
- Requirements: A valid driver’s license and a good driving record; ability to successfully pass post‑offer background investigation and licensing requirements per applicable law.
Physical Requirements:
- Ability to lift and carry up to 45 lbs.
- Ability to climb ladders (up to 14 feet, including ability when carrying tools to meet weight capacity requirements for company‑approved ladders, i.e. 375 lbs) and work in confined spaces like attics.
- Comfortable bending, kneeling, and standing for extended periods.
Safety culture is strong at Vivint. Field Service technicians will conduct a safety analysis of every home to ensure a safe workplace for the technician and the customers.
Ready to transform your career? Apply today to join the Vivint team!
NRG Energy is committed to a drug and alcohol‑free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post‑accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Vet/Disability. Level, Title and/or Salary may be adjusted based on the applicant’s experience or skills.
Official description on file with Talent.
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Field Services Technician - Dover, DE employer: NRG Energy
Contact Detail:
NRG Energy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Services Technician - Dover, DE
✨Tip Number 1
Get to know the company! Research NRG and Vivint Smart Home to understand their values and mission. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Before your interview, rehearse common questions and answers related to customer service and technical skills. We can even help you with mock interviews to boost your confidence!
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info about the company culture and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Vivint!
We think you need these skills to ace Field Services Technician - Dover, DE
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for technology and customer service shine through. We love seeing candidates who are genuinely excited about creating smarter and safer homes!
Tailor Your Experience: Make sure to highlight any relevant experience you have, whether it's in sales, field services, or customer support. We want to see how your background aligns with our mission at Vivint!
Be Authentic: Don’t be afraid to show your personality! We appreciate authenticity and want to get to know the real you. Share your story and what drives you to apply for this role.
Apply Through Our Website: For the best chance of success, make sure to submit your application through our website. It’s the easiest way for us to review your details and get back to you quickly!
How to prepare for a job interview at NRG Energy
✨Know Your Tech
Familiarise yourself with the smart home technology and services that Vivint offers. Be ready to discuss how you can leverage your tech skills to enhance customer experiences. Showing genuine interest in their products will set you apart!
✨Customer Service is Key
Prepare examples from your past experiences where you provided exceptional customer service. Highlight situations where you resolved issues or went above and beyond for a customer. This role is all about keeping customers connected and satisfied!
✨Show Your Sales Savvy
Brush up on your sales techniques and be prepared to discuss how you can turn installations into additional revenue opportunities. Think of ways you've successfully upsold or cross-sold in previous roles, as this will demonstrate your potential to maximise earnings.
✨Safety First
Understand the importance of safety in the field. Be ready to talk about how you would conduct safety analyses in homes and ensure a safe working environment for both yourself and the customers. This shows that you take the role seriously and prioritise safety.
