At a Glance
- Tasks: Be the first point of contact for clients, handling enquiries in English and Romanian.
- Company: Join a dynamic legal team in the heart of Newcastle City Centre.
- Benefits: Enjoy a competitive salary, full-time hours, and a supportive work environment.
- Other info: Great opportunity for career growth in a diverse and inclusive workplace.
- Why this job: Make a real difference by helping clients navigate their legal needs with care.
- Qualifications: Fluent in English and Romanian, with strong communication skills.
The predicted salary is between 23250 - 23250 £ per year.
Location: Newcastle City Centre
Salary: £23,250 per annum
Contract: Full-time, Permanent
About the Role
We are seeking a First Response Advisor (English and Romanian speaking) to join a busy legal team in Newcastle City Centre. This is an excellent opportunity for someone with strong communication skills and a professional manner to become an integral part of our client care team. The successful candidate will act as the first point of contact for new and existing clients, handling enquiries in both languages. You will play a key role in ensuring that client information is accurately captured and that each enquiry is managed efficiently and with care.
Key Responsibilities
- Client Communication: Answer incoming calls and emails, providing clear and professional information in English and Romanian, depending on client needs.
- Attendance Taking: Record accurate details of client enquiries and attendance notes for the First Response Team, ensuring information is logged correctly.
- Client Support: Assist clients with initial queries and direct them to the appropriate department or legal team member.
- Case Administration: Update case management systems with relevant client data and maintain accurate and confidential records.
- Team Coordination: Work closely with colleagues to ensure a smooth client journey and seamless handover of information.
- Compliance: Ensure all communication and data handling meet the firm's compliance and confidentiality standards.
About You
- Fluent language skills in English and Romanian are essential, as the role involves supporting clients who communicate in these languages.
- Excellent communication and interpersonal skills, with the ability to handle sensitive information with discretion.
- Strong attention to detail and accurate record-keeping.
- Confident working in a fast-paced office environment and managing multiple priorities.
- Previous experience in an administrative, call-handling or customer service role ideally within a legal or professional services environment is desirable but not essential.
NRG is an equal opportunities employer committed to promoting a diverse and inclusive workplace. We oppose all forms of unlawful or unfair discrimination on the grounds of any protected characteristic. Our aim is to create an environment that encourages diversity, builds on individual differences, and responds equitably to the needs of all. We proactively take steps to fulfil our legal obligations, remove barriers, monitor for fairness, reflect the communities we serve, and enforce a zero-tolerance policy for breaches of our Equality and Diversity policy.
First Response Advisor - Romanian Speaking in London employer: NRG
Join a well-established and highly regarded claimant personal injury law firm that prioritises employee growth and development. With a competitive salary, performance-related bonuses, and a supportive hybrid working environment, this role offers the perfect opportunity for an experienced EL/PL Claims Handler to thrive in a collaborative team. Embrace the chance to advance your career while contributing to a respected practice dedicated to excellent client care.
StudySmarter Expert Advice🤫
We think this is how you could land First Response Advisor - Romanian Speaking in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at NRG. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like NRG before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace First Response Advisor - Romanian Speaking in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to NRG:Your cover letter is your chance to shine! Tell us why you want to work at NRG specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at NRG!
How to prepare for a job interview at NRG
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
