At a Glance
- Tasks: Manage client campaigns, build relationships, and ensure outstanding delivery.
- Company: Join a growing business in sales promotions and customer engagement.
- Benefits: Competitive salary, inclusive culture, and opportunities for career growth.
- Other info: Diverse workplace committed to equality and inclusion.
- Why this job: Make a real impact on client relationships and service delivery.
- Qualifications: Experience in client delivery or project management; strong communication skills.
We are exclusively partnering with an established and growing business within the sales promotions and customer engagement sector to recruit a Client Delivery Manager.
This is an exciting opportunity for an experienced client delivery, account management, project management or service management professional to take ownership of client campaigns, build trusted relationships and play a key role in delivering outstanding client outcomes.
The Role
As Client Delivery Manager, you will act as a trusted partner to both clients and internal teams, ensuring campaigns and contractual commitments are clearly understood, effectively managed and delivered to a high standard.
Working closely with Sales, Commercial, Finance, Product and Operational teams, you will support the full client lifecycle, from campaign planning and delivery through to client reviews, performance reporting, contract governance and continuous improvement.
You will be responsible for managing competing priorities, identifying risks early, coordinating multiple stakeholders and ensuring delivery remains aligned with client expectations and commercial objectives.
This is a varied role offering the opportunity to make a real impact on both client relationships and the way the business delivers its services.
Key Responsibilities
- Build and maintain strong, trusted relationships with clients and internal stakeholders.
- Act as a reliable point of contact across campaign delivery and contract activity.
- Plan, coordinate and oversee multiple client campaigns, ensuring delivery is on time, within scope and to agreed quality standards.
- Coordinate activity across Sales, Finance, Legal, Commercial, Product and Operational teams.
- Manage timelines, dependencies, resources and competing priorities across multiple campaigns.
- Monitor campaign performance against agreed SLAs, KPIs and client expectations.
- Identify and elevate risks and issues early, supporting practical solutions.
- Support client reviews, governance meetings and performance discussions.
- Produce and present client performance reporting, highlighting successes, risks, trends and opportunities.
- Support contract management, renewals, client retention and growth opportunities.
- Monitor campaign budgets and financial performance, working closely with Commercial and Finance.
- Identify opportunities to improve processes, workflows and the overall client experience.
- Use data, client feedback and performance insight to drive continuous improvement.
- Share best practice and help develop consistent, scalable approaches to client delivery.
About You
We are looking for someone with experience in client delivery, client services, project management, account management, service management or a similar delivery-focused environment.
You will be an excellent communicator who is comfortable building relationships with clients and internal stakeholders, including senior contacts when required.
You will also have:
- Strong organisational skills and the ability to manage multiple priorities and deadlines.
- Experience coordinating activity across different teams and workstreams.
- Good commercial awareness, with an understanding of budgets, pricing or financial performance.
- The ability to use KPIs, data and performance information to identify risks and opportunities.
- A proactive, solutions-focused approach to problem solving.
- The confidence to raise issues early and take ownership of finding a way forward.
- Strong attention to detail and the ability to follow actions through to completion.
- Experience using project management, reporting or similar systems to track work and progress.
- The ability to balance client satisfaction, operational delivery and wider business objectives.
Experience in any of the following would be advantageous:
- Marketing
- Technology
- Customer operations
- Managed services
- Client contracts and governance
- International client or campaign delivery
- GDPR and customer data environments
However, transferable experience is welcomed, and the focus will be on the skills, behaviours and experience you can bring to the role.
Why Apply?
This is an excellent opportunity to join a business operating within the sales promotions and customer engagement sector, where you will have the opportunity to work with clients, manage high-profile campaigns and influence how client delivery continues to
The organisation is committed to inclusive, skills-based recruitment and welcomes applications from candidates with different career paths and backgrounds.
NRG is an equal opportunities employer committed to promoting a diverse and inclusive workplace. We oppose all forms of unlawful or unfair discrimination on the grounds of any protected characteristic. Our aim is to create an environment that encourages diversity, builds on individual differences, and responds equitably to the needs of all. We proactively take steps to fulfil our legal obligations, remove barriers, monitor for fairness, reflect the communities we serve, and enforce a zero-tolerance policy for breaches of our Equality and Diversity policy.
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Client Delivery Manager in Gateshead employer: NRG
Join a dynamic and inclusive team as a Client Delivery Manager in the thriving sales promotions and customer engagement sector. Our company prioritises employee growth, offering opportunities to manage high-profile campaigns while fostering strong relationships with clients and internal teams. With a commitment to diversity and a supportive work culture, we ensure that every team member can make a meaningful impact and thrive in their career.
StudySmarter Expert Advice🤫
We think this is how you could land Client Delivery Manager in Gateshead
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at NRG. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like NRG before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Delivery Manager in Gateshead
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to NRG:Your cover letter is your chance to shine! Tell us why you want to work at NRG specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at NRG!
How to prepare for a job interview at NRG
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
