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- Tasks: Lead resource planning and optimise performance in a dynamic contact centre environment.
- Company: Join a rapidly expanding business focused on innovation and inclusivity.
- Benefits: Starting salary of £50,000, pension, health plans, and extra days off.
- Why this job: Make a real impact by shaping strategies that enhance customer experience.
- Qualifications: Experience in workforce planning and strong analytical skills required.
- Other info: Enjoy a vibrant workplace culture with year-round celebrations and team activities.
The predicted salary is between 30000 - 42000 £ per year.
We’re looking for a strategic problem-solver with a passion for turning data into action. In this role, you’ll shape how we forecast demand, schedule resources, and optimise performance across their contact centre operations. Your work will ensure they scale efficiently while delivering an outstanding experience for every customer.
You’ll combine analytical expertise with process design to create smarter scheduling strategies, build insightful reporting tools, and identify opportunities to improve performance across multiple channels.
What You’ll Do- Lead the development of resource plans that balance short-term agility with long-term scalability, using interaction and sales data to anticipate demand.
- Design and implement scheduling frameworks that optimise shift patterns, breaks, and offline time, ensuring teams operate at peak efficiency.
- Build automated dashboards and performance reports using BI tools (Power BI, Tableau) or advanced Excel, providing clear insights for decision-making.
- Analyse engagement across digital channels - such as email, SMS, and chat - to improve responsiveness and effectiveness.
- Act as the owner of planning and adherence processes, embedding scalable solutions that drive consistency and operational excellence.
- Hands-on experience in workforce planning, resource optimisation, or operational analytics.
- Strong analytical skills with the ability to translate complex datasets into actionable strategies.
- Advanced Excel proficiency; experience with SQL and BI platforms (Power BI, Tableau) is a plus.
- A track record of designing and implementing robust processes that support growth.
- Excellent communication and stakeholder management skills, with the ability to influence through evidence-based insights.
- Starting salary of £50,000
- Pension, life assurance & income protection
- Cycle-to-work scheme, health cashback plan and wellbeing apps
- Discounted gym memberships & free online fitness classes
- Enhanced parental and caregiver leave
- Extra days off for birthdays and volunteering
- Year-round celebrations, gifts, and team activities
This is a fantastic opportunity to play a key role in a rapidly expanding business!
If you are interested in this role, click ‘apply now’.
NRG is an equal opportunities employer committed to promoting a diverse and inclusive workplace. We oppose all forms of unlawful or unfair discrimination on the grounds of any protected characteristic. Our aim is to create an environment that encourages diversity, builds on individual differences, and responds equitably to the needs of all. We proactively take steps to fulfil our legal obligations, remove barriers, monitor for fairness, reflect the communities we serve, and enforce a zero-tolerance policy for breaches of our Equality and Diversity policy.
Resource Planning Manager in Bolton employer: NRG.
Contact Detail:
NRG. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resource Planning Manager in Bolton
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and showcasing your analytical skills. Think about how you can turn data into action, just like the role requires, and be ready to share examples from your past experiences.
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Mention something specific from your conversation to show you were engaged and interested.
✨Tip Number 4
Apply through our website for the best chance at landing that Resource Planning Manager role. We love seeing candidates who are proactive and take the time to engage with us directly!
We think you need these skills to ace Resource Planning Manager in Bolton
Some tips for your application 🫡
Show Your Analytical Skills: Make sure to highlight your analytical expertise in your application. We want to see how you can turn complex data into actionable strategies, so share examples of how you've done this in the past!
Tailor Your Application: Don’t just send a generic application! We love it when candidates tailor their CV and cover letter to match the job description. Use keywords from the role to show us you’re a perfect fit for the Resource Planning Manager position.
Demonstrate Your Process Design Experience: Since this role involves designing scheduling frameworks, be sure to include any relevant experience you have in process design. We want to know how you've implemented robust processes that support growth in previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at NRG.
✨Know Your Data
As a Resource Planning Manager, you'll be expected to turn data into actionable insights. Brush up on your analytical skills and be ready to discuss how you've used data in past roles to forecast demand or optimise resources. Bring examples of reports or dashboards you've created!
✨Showcase Your Process Design Skills
This role involves designing scheduling frameworks and processes. Prepare to talk about specific processes you've implemented in the past that improved efficiency. Think about how you can demonstrate your ability to balance short-term needs with long-term scalability.
✨Familiarise Yourself with BI Tools
Since the job mentions tools like Power BI and Tableau, make sure you're comfortable discussing your experience with these platforms. If you have any projects where you've built automated dashboards, be ready to share those details and the impact they had on decision-making.
✨Communicate Effectively
Strong communication skills are key for this position. Practice explaining complex concepts in simple terms, as you'll need to influence stakeholders with evidence-based insights. Consider preparing a few scenarios where your communication made a difference in your previous roles.
