People Experience Assistant

Norton Rose Fulbright is a global law firm with more than 3,000 lawyers advising clients across locations in the United States, Europe, Canada, Latin America, Asia, Australia, Africa and the Middle East. We provide a full scope of legal services to the world’s preeminent corporations and financial institutions. Our vision is to be a world class business, profitable, ambitious, cooperative and considerate, supporting our clients and people through our global business principles of Quality, Unity and Integrity.

With over 7,000 employees worldwide, our culture is the thread that connects us. Our strategy and culture are closely connected – defined by shared ambition, global collaboration and a one-team mindset. We believe pioneering work happens when people are empowered to think beyond boundaries, explore new opportunities and grow through diverse experiences. Alongside the right skills and experience, we are looking for people who are innovative, commercially minded, and motivated by the impact of the work they do – ready to share in our ambition and help shape what comes next.

Our Newcastle office is currently recruiting for a People Experience Assistant to support with transactional processes across the employment life cycle and to provide administrative support to the People & Culture function and the wider business where appropriate.

The Role

This role will be based in Newcastle and will report to the People Experience Supervisor also based in Newcastle. The role holder will be responsible for providing exceptional HR service delivery to employees across the London and Newcastle offices and wider business where appropriate, including the execution of all operational HR activities and query resolution. The role holder will work collaboratively with the wider HR team to ensure the delivery of a high level, accurate service and will ensure the timely delivery of administrative tasks.

Key Responsibilities

• Execution of all operational HR activities and query resolutions with a customer centric mindset.
• Working as part of a team to deliver high class customer service to all employees and clients via various channels including online case management and telephone.
• Act as first point of contact for all HR queries, offering basic advice, guidance and troubleshooting on policies, process and HR technology.
• Maintaining employee files, ensuring employee data is up to date and accurate in Workday, producing letters and employee correspondence.
• Providing support to the People & Culture team on administrative tasks.
• Liaising with internal and external clients when needed.
• Collaborate with our systems team to deliver data audits and quality checks to ensure the integrity of HR data is maintained at an exceptional level.
• Build a strong working knowledge of enabling technology, systems and processes to drive system adoption and offer an efficient and high-quality service.
• Identify service issues, proactively proposing improvements and supporting the implementation of changes.
• Ad-hoc project work and involvement.
• Operational delivery of key people processes across the employment life cycle including joiners, movers, parental leave, absence and leavers:
• Accurately preparing and sending all contract paperwork in a timely fashion and filing returned paperwork to the employees file.
• Ensure all necessary documentation has been received from employees.
• Setting up new joiners on our HR system, preparing weekly induction and working with wider teams (payroll, facilities, IT) to ensure a positive onboarding and induction experience.
• Administration of all employee changes to ensure our people data is accurate.
• Ensuring all right to work information and employee details are compliant with policy and UK Visa & Immigration Services requirements.
• Requesting background checks for all new joiners via our external background checks provider. Following up with new joiners on completion of the background checks form and verifying necessary supporting documents.
• Manage planned and unplanned absence and monitor return dates.
• Support the delivery of cyclical processes across the People & Culture function.

Skills and Experience Required

• Exceptional customer service skills with a people centric mindset.
• Excellent communication skills both written and verbal at all stakeholder levels.
• Must present a professional, friendly and client focused attitude and approach at all times.
• Confident and flexible approach to taking on new tasks and projects.
• Ability to problem solve while maintaining a positive employee experience.
• Administrative experience with strong organization skills and an ability to effectively prioritize tasks and manage time effectively.
• Enthusiastic and ability to work as part of a team.
• Ability to work in a fast-paced environment with demanding internal clients.
• Strong IT skills (Excel, Word, Outlook). Accuracy and strong attention to detail.
• Experience of working in an office environment is ideal but not essential, however, we are looking for someone who has an interest in HR and is keen to learn more and develop within the team.
• Flexible in relation to hours, prepared to work late where business requirements dictate.
• Ideally experience using Workday.

Diversity, Equity and Inclusion

To attract the best people, we strive to create a diverse and inclusive environment where everyone can bring their whole selves to work, have a sense of belonging, and realize their full career potential. Our new enabled work model allows our people to have more flexibility in the way they choose to work from both the office and a remote location, while continuing to deliver the highest standards of service. We offer a range of family friendly and inclusive employment policies and provide access to programmes and services aimed at nurturing our people’s health and overall wellbeing.

We are proud to be an equal opportunities employer and encourage applications from individuals who can complement our existing teams. We strive to create an inclusive and accessible recruitment process for all candidates. If you require any tailored adjustments or accommodations, please let us know.