At a Glance
- Tasks: Manage key client relationships and drive revenue growth through strategic initiatives.
- Company: Join a global law firm known for its collaborative culture and commitment to excellence.
- Benefits: Flexible work options, inclusive environment, and opportunities for professional growth.
- Other info: Be part of a diverse team that values innovation and continuous improvement.
- Why this job: Make a real impact by shaping client strategies and driving commercial success.
- Qualifications: Experience in client development and strong communication skills are essential.
The predicted salary is between 60000 - 80000 £ per year.
Norton Rose Fulbright is a global law firm with more than 3,000 lawyers advising clients across locations in the United States, Europe, Canada, Latin America, Asia, Australia, Africa and the Middle East. We provide the world's preeminent corporations and financial institutions with a full business law service. With over 50 offices and 7,000 employees worldwide, our culture is the thread that connects us, as well as our values of unity, quality and integrity. Our strategy and culture are connected – defined by shared ambition, global collaboration and a one-team mindset. We believe pioneering work happens when people are empowered to think beyond boundaries, explore new opportunities and grow through diverse experiences.
The Senior Client Relationship Manager (SCRM) sits within the Marketing & Business Development (MBD) function in the Europe, Middle East & APAC (EMEAPAC) region at Norton Rose Fulbright. The SCRM is responsible for the development and growth of a portfolio of the firm’s most significant clients, with a focus on revenue generation, relationship management and embedding a client-centric, commercially focused culture across the region.
Working closely with Client Relationship Partners (CRPs) and client teams, the SCRM acts as a strategic advisor, ensuring that client strategies are insight-led, commercially focused, and deliver measurable outcomes.
The role sits within the Client Development team and works collaboratively with Client Relationship Partners, legal teams and business services to deliver consistent and high-quality client experience. The SCRM also builds and maintains relationships with key client stakeholders, including legal, procurement, relationship and panel managers, supporting a proactive and externally focused approach to client engagement.
Key Responsibilities- Client strategy and relationship management
- Manage a portfolio of priority clients
- Collaborate with Client Relationship Partners to develop and deliver client strategy, including relationship mapping and execution of client plans
- Maintain a consistent cadence of client team meetings, reviews and reporting
- Lead client teams to ensure clear ownership, accountability and delivery against priorities
- Act as the firm’s ambassador for the client, ensuring a coordinated and high-quality approach across the business
- Build and maintain a strong network of relationships within client organisations
- Collaborate with regional peers to support global client relationships
- Drive revenue growth across clients by identifying, shaping and progressing strategic opportunities
- Lead and coordinate strategic bids, including panel appointments and high-value transactions
- Partner with BD (practice and sector teams) to develop compelling propositions and convert opportunities
- Support pricing strategy and commercial positioning on key pursuits
- Deliver targeted client engagement and value-add initiatives to generate opportunities and strengthen relationships
- Work with marketing team to enhance client profile and visibility in support of growth
- Analyse client financial performance to identify trends, risks and growth opportunities
- Provide commercial insight to inform client strategy and decision-making
- Advise on pricing, panel positioning and relationship investment decisions
- Support prioritisation of client activity based on value, performance and growth potential
- Leverage client and market insight to identify areas for performance improvement and strategic focus
- Lead client feedback processes and ensure insight is translated into clear, actionable improvements
- Share client insight and trends to inform client strategy and broader firm initiatives
- Ensure client intelligence and research are effectively leveraged across client teams
- Act as a connector across practices, regions and business services to ensure a coordinated client approach
- Influence behaviours and promote a client-centric culture across teams
- Contribute to the development of client development best practices
- Act as a role model within the Client Development function
- Proven experience in client development, ideally within a legal or professional services environment
- Strong track record of driving commercial outcomes and influencing senior stakeholders
- Clear, confident communicator, with the ability to tailor messaging to diverse audiences
- Collaborative and adaptable, able to operate effectively across global, matrixed environments
- Committed to continuous improvement and advancing client development best practice
- Brings energy, a positive mindset and a proactive approach
- Demonstrates resilience and the ability to navigate complexity and change
To attract the best people, we strive to create a diverse and inclusive environment where everyone can bring their whole selves to work, have a sense of belonging, and realize their full career potential. Our new enabled work model allows our people to have more flexibility in the way they choose to work from both the office and a remote location, while continuing to deliver the highest standards of service. We offer a range of family friendly and inclusive employment policies and provide access to programmes and services aimed at nurturing our people’s health and overall wellbeing.
We are proud to be an equal opportunities employer and encourage applications from individuals who can complement our existing teams. We strive to create an inclusive and accessible recruitment process for all candidates. If you require any tailored adjustments or accommodations, please let us know.
Senior Client Relationship Manager in London employer: NRF
Norton Rose Fulbright is an exceptional employer, offering a dynamic work culture that prioritises collaboration, innovation, and professional growth. With a commitment to diversity, equity, and inclusion, employees benefit from flexible working arrangements and a supportive environment that fosters personal and career development. The firm's global presence and focus on client-centric strategies provide unique opportunities for meaningful engagement and impactful contributions in the legal sector.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Client Relationship Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential colleagues on LinkedIn. The more connections you make, the better your chances of landing that Senior Client Relationship Manager role.
✨Tip Number 2
Prepare for interviews by researching the firm and its clients. Understand their values, recent news, and how they operate. This will help you tailor your responses and show that you’re genuinely interested in contributing to their success.
✨Tip Number 3
Practice your pitch! You need to clearly articulate your experience and how it aligns with the role. Think about specific examples where you've driven revenue growth or managed client relationships effectively. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand. Let’s get you that dream job together!
We think you need these skills to ace Senior Client Relationship Manager in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight how your experience aligns with the Senior Client Relationship Manager role. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Achievements:Don’t just list your responsibilities; focus on your achievements! Quantify your successes where possible, like revenue growth or client satisfaction improvements, to demonstrate your impact in previous roles.
Be Authentic:Let your personality shine through in your application. We value authenticity and want to see who you are beyond your professional experience. Share your motivations and what drives you in client relationship management.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows your enthusiasm for joining our team at Norton Rose Fulbright.
How to prepare for a job interview at NRF
✨Know Your Clients
Before the interview, dive deep into understanding the firm's key clients and their industries. Familiarise yourself with recent news, challenges, and opportunities they face. This will help you demonstrate your insight-led approach and show that you're ready to act as a strategic advisor.
✨Showcase Your Commercial Mindset
Prepare examples of how you've driven revenue growth in previous roles. Be ready to discuss specific strategies you've implemented to enhance client relationships and generate opportunities. This will highlight your ability to think commercially and align with the firm's goals.
✨Emphasise Collaboration Skills
Since the role requires working closely with various teams, be prepared to share experiences where you've successfully collaborated across departments. Highlight how you’ve influenced behaviours and promoted a client-centric culture, showcasing your adaptability in a matrixed environment.
✨Ask Insightful Questions
At the end of the interview, ask questions that reflect your understanding of the firm's strategy and culture. Inquire about their approach to client feedback processes or how they leverage client insights for improvement. This shows your genuine interest and proactive mindset.
