Learning and Development Coordinator

Norton Rose Fulbright is a global law firm with more than 3,000 lawyers advising clients across locations in the United States, Europe, Canada, Latin America, Asia, Australia, Africa and the Middle East. We provide a full scope of legal services to the world’s preeminent corporations and financial institutions. Our vision is to be a world class business, profitable, ambitious, cooperative and considerate, supporting our clients and people through our global business principles of Quality, Unity and Integrity.

The Learning and Development department (L&D) is one of the specialist areas in the Norton Rose Fulbright People and Culture function. We align our learning and development portfolio to support key objectives and initiatives to help meet the firm’s strategic objectives. We provide business skills, personal, leadership and management development courses/programmes which are available to Partners, associates, business services staff and the practice support team globally.

The position is based in Newcastle and will report to the Learning and Development Operations Team Leader. The post holder will work directly with colleagues in the London office, those in our Newcastle office and the EMEAPAC, Canada and US regions.

Responsibilities include but are not limited to:

• Co-ordinate the end-to-end organisation of all internal training and external training for clients (both virtual and face-to-face training).
• Undertake all of the administration: booking and logistics in advance of sessions, ensuring that courseware and equipment are in place.
• As required travel to the London office for on the day co-ordination for core L&D programmes.
• Consistently maintain an exceptional client service to stakeholders by actioning and answering both programme and non-programme related queries.
• Perform the role of ‘expert’ in dealing with lawyers’ queries on the Continuing Competency Regime requirements.
• Administer psychometric assessments using Thomas International (PPA), OPP (MBTI, TKI) and Hogan Assessments; including producing reports; monitoring usage and requesting units as required.
• Maintain accurate records e.g. logging client training in InterAction Plus and internal training in the Learning Management System (the LMS) and running reports as required.
• Work alongside the Leadership Team and the L&D Managers to produce all training materials via the external document production specialist.
• Ensure that work received from the document production specialist is logged and saved into SharePoint.
• Maintain the drive for quality, ensuring that emails and documents are proofread before sharing and collaborating with colleagues.
• Evaluate and update process notes in order to ensure that systems and procedures remain efficient and effective.
• Conduct service reviews with in-house facilities department to ensure that hospitality continues to meet course participants’ expectations.
• Organise and lead pre and post-course review meetings to discuss feedback with the Leadership Team/L&D Managers and make improvements as necessary.
• Prepare for and attend weekly catchups proactively providing the Operations Team Leader with project/task updates.
• Process all supplier invoices and expenses in a timely manner to avoid any delay in sending the invoices to the finance team for payment.
• Support members of the Co-ordination team with any projects/task they are working on in their absence.
• As requested, work on key projects.

Skills and Experience Required:

• Has experience coordinating/arranging events.
• Experience in a legal or other professional services environment.
• Ability to illustrate strong communication skills.
• Strong time management and prioritisation skills required to support a busy team at different levels of seniority.
• Ability to think through problems from a fresh point of view; comfortable with ambiguity and complexity.
• Ability to navigate change with confidence and agility.
• Get results under tough conditions and go beyond the norm; exhibit presence that inspires confidence.
• Excellent organisational and administration skills.
• Ability to operate in a friendly, client focused, professional and discrete manner at all times.
• Ability to engage with key stakeholders and deal with people at all levels within the organisation.
• Strong team player.
• Flexible and adaptable approach.
• Confident and fully competent with IT/use of Microsoft packages.
• Excellent written and verbal communication skills.
• Proactive and positive approach with a “can-do” attitude.
• Meticulous attention to detail; always striving for high quality and continuous improvement.
• Ability to work effectively under pressure.
• Solution orientated and takes initiative.
• Strong Academics.

Diversity, Equity and Inclusion: To attract the best people, we strive to create a diverse and inclusive environment where everyone can bring their whole selves to work, have a sense of belonging, and realise their full career potential. We offer a range of family friendly and inclusive employment policies and provide access to programmes and services aimed at nurturing our people’s health and overall wellbeing.

We are proud to be an equal opportunities employer and encourage applications from individuals who can complement our existing teams. We strive to create an inclusive and accessible recruitment process for all candidates.