At a Glance
- Tasks: Support finance systems and enhance user experience through troubleshooting and continuous improvement.
- Company: Join a global law firm known for its collaborative culture and commitment to diversity.
- Benefits: Flexible work options, inclusive policies, and opportunities for professional growth.
- Other info: Dynamic team environment with a focus on innovation and personal development.
- Why this job: Make a real impact in finance operations while working with cutting-edge technology.
- Qualifications: Experience with financial systems and strong communication skills are essential.
The predicted salary is between 40000 - 45000 £ per year.
Norton Rose Fulbright is a global law firm with more than 3,000 lawyers advising clients across locations in the United States, Europe, Canada, Latin America, Asia, Australia, Africa and the Middle East. We provide the world's preeminent corporations and financial institutions with a full business law service. With over 50 offices and 7,000 employees worldwide, our culture is the thread that connects us, as well as our values of unity, quality and integrity.
The Finance Systems Team is responsible for supporting the core EMEA finance system (Aderant Sierra), including time, billing, expenses, vendors, tax and reporting. We are seeking an Application Support Analyst, ideally with Aderant and Finance Operations experience, to join our EMEA team. This is a key role in supporting the day-to-day function of the firm's EMEA finance systems and will provide essential assistance to finance operations and other system users.
Key Responsibilities
- User Support: provide support to application users, and respond to queries and requests from fee earners, secretaries and finance operations staff.
- Troubleshooting and Root Cause Analysis: identify, analyse and resolve application problems, and work with others to minimise errors and downtime.
- Application Support: monitor and provide technical support for financial systems, their SQL environment(s) and related customisations and integrations, and help run regular systems routines such as month/year end processing.
- Systems Administration: act as an administrator for Aderant Expert, iTimekeep and BillBlast to ensure the systems are available and meet business needs.
- Continuous Improvement: understand user requirements and requests, identify opportunities for system enhancements and work with teams to analyse, develop, test and implement changes.
Skills and Experience Required
- Confident, proactive, and solutions-oriented individual with experience working with financial systems and finance operations.
- Effective communication with a range of stakeholders at all levels across the business.
- Ideally degree educated and/or 3+ years of experience in similar roles.
- Customer service abilities, demonstrated by resolving user issues.
- Some experience working within structured ITSM frameworks, such as ITIL.
- Experience working with SQL/SSRS is ideal, as well as the ability to run queries.
- Technical experience and/or expertise in finance practice management systems (FPMS) advantageous.
- Familiarity with core finance processes (general ledger, accounts payable, accounts receivable, budgeting, forecasting, reporting) advantageous.
- Experience within a law firm or other professional services environment ideal.
- Willingness to upskill on the job through internal and external training.
- Solutions-orientated and proactive approach to work.
- Able to demonstrate discretion, sensitivity and confidentiality.
- Team player – flexible and willing to take on extra responsibilities to support departmental or firm objectives.
Diversity, Equity and Inclusion: To attract the best people, we strive to create a diverse and inclusive environment where everyone can bring their whole selves to work, have a sense of belonging, and realize their full career potential. Our new enabled work model allows our people to have more flexibility in the way they choose to work from both the office and a remote location, while continuing to deliver the highest standards of service.
Analyst: Application Support employer: NRF
Norton Rose Fulbright is an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation within the legal sector. With a commitment to employee growth through diverse experiences and training opportunities, our London office provides a supportive environment where individuals can thrive while contributing to impactful projects. We prioritise inclusivity and well-being, ensuring that all team members feel valued and empowered to achieve their full potential.
StudySmarter Expert Advice🤫
We think this is how you could land Analyst: Application Support
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what NRF values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges NRF might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at NRF!
✨Direct Apply to NRF
Let's not forget to apply directly through the NRF website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Analyst: Application Support
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at NRF.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at NRF. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at NRF
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
