At a Glance
- Tasks: Support finance systems and enhance user experience for stakeholders.
- Company: Dynamic law firm with a focus on innovation and teamwork.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Inclusive workplace that values diverse perspectives and encourages development.
- Why this job: Join a key role in improving finance systems and making a real impact.
- Qualifications: Experience in financial systems and strong communication skills required.
The predicted salary is between 55000 - 65000 £ per year.
The Finance Systems Team is responsible for supporting the core EMEA finance system (Aderant Sierra), including time, billing, expenses, vendors, tax and reporting. We are seeking a Senior Application Support Analyst, with Aderant and Finance Operations experience, to join our EMEA team. This is a key role in supporting the day‑to‑day function of the firm's EMEA finance systems and will provide essential assistance to finance operations and other system users, including senior stakeholders in the firm. This will include delivery of ongoing system and process improvement and testing and support for new users.
Key Responsibilities
- Support application users, and respond to queries and requests from fee earners, secretaries and finance operations staff.
- Identify, analyse and resolve application problems, and minimise errors and downtime.
- Work with third‑party support providers, IT and finance operations to resolve logged issues.
- Lead the provision of advanced technical support for financial systems, their SQL environment(s) and related customisations and integrations, and oversee running of regular systems routines such as month/year end processing.
- Configure system enhancements and customisations in line with user requirements and act as an administrator for Aderant Expert, iTimekeep and BillBlast to ensure the systems are available and meet business needs.
- Understand user requirements and requests, identify opportunities for system enhancements and work with teams to analyse, develop, test and implement changes.
- Improve and develop procedures and processes for all stakeholders.
- Coach junior team members and provide technical guidance to improve team capabilities.
Skills and Experience Required
- We are seeking a confident, proactive, and solutions‑oriented individual with experience working with financial systems and finance operations.
- You will need to be able to communicate effectively with a range of stakeholders at all levels across the business, including for challenging and awkward systems issues and stakeholder requests.
- Ideally degree educated and/or 5+ years of experience in similar roles.
- Excellent customer/user service abilities, demonstrated by resolving complex user issues and working with challenging customers.
- Deep technical and/or application support experience and/or expertise in finance practice management systems (FPMS).
- Advanced SQL proficiency, as well as the ability to run queries unsupervised.
- Experience working within structured ITSM frameworks, such as ITIL.
- Experience within a large, global law firm or other professional services environment.
- Familiarity with core finance processes (general ledger, accounts payable, accounts receivable, budgeting, forecasting, reporting) ideal.
- Solutions‑orientated and proactive approach to work.
- Willingness to upskill on the job through internal and external training.
- Demonstrate a high level of discretion, sensitivity and confidentiality.
- Team player – flexible and willing to take on extra responsibilities to support departmental or firm objectives.
We are proud to be an equal opportunities employer and encourage applications from individuals who can complement our existing teams. We strive to create an inclusive and accessible recruitment process for all candidates.
