Project Support Officer in Newcastle upon Tyne

Overview

Practice Group / Department: IT Regional - Project & Program Support.

Norton Rose Fulbright is a global law firm with more than 3,000 lawyers advising clients across locations worldwide.

The Project Support Officer supports the PMO Manager, Programme Managers and Project Managers in the effective delivery, control and governance of IT projects and programmes across EMEA IT Services.

EMEA IT Services provides IT services to lawyers and business services teams across Europe, the Middle East and Asia and now Australia.

The Project Office supports the delivery of change through project governance, reporting, financial administration, stage gate control, technical design governance and continuous improvement of PMO processes.

The Project Support Officer plays a key coordination and quality assurance role within this environment.

Key Responsibilities

• Delivery framework and governance support: Maintain awareness of required project artefacts, including Project Briefs/PIDs, RAID logs, Gateway Checklists, Project Change Requests, closure documents and governance packs.

Support the preparation, coordination and administration of Gate and Technical Design Authority (TDA) review activities.

Ensure governance records, approvals, links, document versions and supporting evidence are complete, accurate and accessible.

• Portfolio reporting and data quality: Maintain accurate and complete portfolio data (project status, stage, milestones, Gate dates, TDA dates, project codes, SAP codes, Project Manager details and sponsor information).

Use agreed master sources as the single source of truth for milestone and governance date information.

Update artefacts promptly following changes and ensure consistency across reporting outputs.

• Gate, TDA and meeting administration: Coordinate Gate and TDA meetings, ensure correct attendees and approvers are invited, materials are accurate and circulated in good time, approvals tracked, and follow-up actions recorded and progressed to completion.
• Reporting, financial and administrative support: Prepare regular and one-off reports, presentations and Excel-based reporting for senior management.

Liaise with Project Managers, Programme Managers and delivery teams to gather information.

Support budget tracking, project finance administration and resource data tracking where required.

Check numbers, codes and dates against source information before submission.

• Continuous improvement and audit readiness: Contribute to continual improvement of PMO processes, templates and governance controls.

Identify recurring issues and propose practical improvements.

Support audit preparation, including ISO 27001 readiness, by ensuring project evidence and governance artefacts are complete, current and accessible.

Maintain accurate records and evidence trails to support transparency and management oversight.

• Expected standards of performance / Qualifications
• Experience of supporting projects, programmes or a PMO environment, ideally within IT, legal, financial services, engineering or another professional services environment.
• Strong organisational skills with the ability to manage competing deadlines and prioritise effectively.
• High attention to detail and the ability to produce accurate, consistent and well-presented outputs.
• Strong written and verbal communication skills, with the confidence to work with project teams and senior stakeholders.
• Good working knowledge of Microsoft 365, including Word, Excel, Power Point, Outlook, Teams and Share Point.

Experience of AI tools, especially Microsoft Copilot, would be an advantage.

• Qualified in project delivery frameworks such as PRINCE2, MSP or equivalent project and programme delivery methods is desirable.
• Numeracy and confidence working with project financial, resource and reporting data.
• Practical, collaborative and service-focused approach, with a willingness to improve processes and support colleagues.
• Diversity, Equity and Inclusion

We strive to create a diverse and inclusive environment where everyone can bring their whole selves to work, have a sense of belonging, and realize their full career potential.

Our new enabled work model allows flexible work options from office or remote locations, while delivering high standards of service.

We offer family-friendly and inclusive employment policies and provide access to programmes and services aimed at nurturing health and wellbeing.

We are an equal opportunities employer and encourage applications from individuals who can complement our teams.

If you require tailored adjustments or accommodations, please let us know.

About the Employer

Norton Rose Fulbright provides a full scope of legal services to the world’s preeminent corporations and financial institutions.

The global law firm has more than 3,000 lawyers advising clients across locations worldwide.

Our global business principles are Quality, Unity and Integrity, and we serve key industries including financial institutions, energy, infrastructure and resources, technology, transport, life sciences and healthcare, and consumer markets.

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