At a Glance
- Tasks: Lead and enhance claims operations while driving innovation and collaboration.
- Company: Join a global law firm known for its commitment to quality and integrity.
- Benefits: Flexible work options, inclusive policies, and support for health and wellbeing.
- Other info: Be part of a diverse team that values equity and inclusion.
- Why this job: Make a real impact in a dynamic environment with growth opportunities.
- Qualifications: Experience in claims operations and strong leadership skills required.
The predicted salary is between 80000 - 100000 £ per year.
Norton Rose Fulbright is a global law firm with over 3,000 lawyers advising leading corporations and financial institutions worldwide. With 50 offices across five continents, the firm is committed to unity, quality and integrity.
The Claims Team, headquartered in Newcastle, provides end to end claims and dispute management services, integrating technology enabled solutions across complaints handling, pre litigation, ADR and litigation support.
As Head of Claims Development and Operations, you will grow and enhance the firm's volume claims and disputes offerings. You will collaborate with internal and external client teams to seize new business and product opportunities, oversee commercial success, and support teams across the global network.
Key Responsibilities- Design, implement and oversee operational strategies and service delivery for internal and external clients.
- Accountable for the financial performance, profitability and growth of the Claims Team.
- Lead talent development, recruitment and performance management with support from the Claims Team Manager.
- Drive service and commercial performance improvements, ensuring delivery meets regulatory, risk and quality requirements.
- Build relationships with senior stakeholders to engage in new business development opportunities and monitor market trends.
- Act as product owner for claims solutions or products, leveraging technology and innovation.
- Collaborate with pricing and business development teams to produce accurate requirements and competitive value for services.
- Design, produce and analyse client or internal case management data.
- Represent the firm at other NRF and client offices, acting as subject matter lead for volume claims operations across jurisdictions.
- Significant experience in claims operations, dispute management or high volume case management environments.
- Proven track record of developing and implementing operational and commercial strategies that drive growth, efficiency and client satisfaction.
- Experience identifying and securing new business opportunities and developing scalable service offerings.
- Strong commercial acumen and responsibility for service delivery, profitability and performance improvement.
- Proven leadership experience, with ability to build, manage and develop high performing teams.
- Strong stakeholder management and influence skills with clients, partners and senior leaders.
- Experience driving technology, automation and innovation initiatives to improve client outcomes and operational performance.
- Strong analytical, problem solving and data driven decision making skills.
- Excellent organisational, project management, planning, verbal, written and presentation skills.
- Experience within legal services, insurance, financial services or other regulated environments.
- Experience with managed services, outsourcing or large scale operational delivery models.
- Knowledge of complaints handling, dispute resolution, ADR or litigation processes.
- Experience of digital transformation, workflow automation or AI enabled solutions.
We are proud to be an equal opportunity employer and encourage applications from individuals who can complement our existing teams. Our new enabled work model offers flexibility to work from the office or remotely, while continuing to deliver high standards of service. We provide family friendly and inclusive employment policies and support programmes to nurture the health and wellbeing of our people. For tailored adjustments or accommodations during recruitment, please let us know.
Head of Claims Development & Operations employer: NRF United Kingdom
Norton Rose Fulbright is an exceptional employer, offering a dynamic work environment in Newcastle that fosters innovation and collaboration within the legal services sector. With a strong commitment to employee growth, the firm provides extensive development opportunities, flexible working arrangements, and a supportive culture that values diversity and inclusion. Joining our Claims Team means being part of a global network where your contributions directly impact the success of our operations and client satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Claims Development & Operations
✨Get Involved in Law Societies
Join local law societies and attend their events – they're often a goldmine for networking and job opportunities in the legal field. Plus, it’s a great way to meet other budding lawyers and experienced solicitors who could provide vital insights and connections.
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Don’t underestimate the power of online platforms like LinkedIn and specific legal forums. Get active in discussions or share your thoughts on recent legal developments – this not only builds your visibility but also showcases your passion and knowledge in law.
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We think you need these skills to ace Head of Claims Development & Operations
Some tips for your application 🫡
Highlight Your Legal Knowledge:When applying for a full-time role in legal services at NRF United Kingdom, make sure to demonstrate your understanding of key legal principles and areas of law relevant to the position. Include any specific coursework, modules, or certifications, like LPC or BPTC qualifications, that showcase your legal expertise directly on your CV.
Showcase Your Research Skills:In the legal field, strong research skills are crucial. Use your application to illustrate how you've utilised these skills in past studies or work experiences – whether that's through past internships or significant projects. Mention any legal databases or tools you’re proficient in, as this can give you an edge.
Tailor That Cover Letter!:Your cover letter is your chance to shine! Make it personal by expressing your genuine interest in NRF United Kingdom and the specific role of Head of Claims Development & Operations. Talk about why you want to be part of their team, how your unique experiences align with their values, and why you’re passionate about the legal sector.
Stay Formal but Friendly:While we all know the legal world can be pretty formal, don’t be afraid to let a bit of personality shine through in your written application. Use a respectful tone, but feel free to inject a little warmth; this approach can help you stand out and show you're a great fit for NRF United Kingdom’s culture!
How to prepare for a job interview at NRF United Kingdom
✨Know Your Legal Principles
Brush up on foundational legal principles relevant to the specific area of law you’re applying for, whether it’s corporate, criminal, or family law. We might get asked situational questions to test your knowledge, so being articulate about key concepts will make you stand out.
✨Be Ready for Case Studies
Full-time legal roles often involve case studies during interviews. Prepare to analyse a hypothetical case and discuss your approach to it. Practising this with a peer or mentor can help us refine our reasoning and articulate a solid legal argument.
✨Show Off Your Research Skills
As legal professionals, strong research skills are a must. Have examples ready of how you've effectively used legal databases or conducted thorough legal research in your past experiences. It's a great way to demonstrate your readiness for the role at NRF United Kingdom.
✨Exude Professionalism and Confidence
In the legal field, professionalism is key. During the interview, we should maintain good eye contact and communicate clearly to show that we’re not just knowledgeable, but also confident. This can make a positive impression on your potential colleagues at NRF United Kingdom.
