Service Analyst (German-Speaking) (Fixed-Term Contract) in Manchester

NQC is a successful and growing software company specialising in supply chain risk management platforms. We’re in the ‘Tech for Good' space, providing online web platforms used by some of the largest organisations across the UK Government and the automotive industry. Based in Central Manchester, NQC offers a supportive atmosphere within a diverse team. We work on a hybrid model and regularly meet up outside the office for team socials and company events.

About Your New Role

We’re expanding our team and looking for a German-speaking Service Analyst to join us on a 12-month Fixed-Term Contract. You will support suppliers using NQC’s platforms and carry out essential compliance checks on their submitted information. You’ll help suppliers understand and meet international ESG, sustainability, and human-rights standards while providing clear, friendly guidance to improve their compliance and overall experience.

Key Responsibilities

• Provide professional, multilingual support to external users via web chat, phone, and email, ensuring enquiries are handled promptly and to a high standard.
• Carry out detailed compliance checks on supplier questionnaires and uploaded documentation, following NQC processes to ensure accuracy, consistency, and efficiency.
• Take ownership of your validation workload, meeting agreed targets and service levels while maintaining high-quality output.
• Guide suppliers on how to improve their compliance with ESG, sustainability, and human-rights standards through clear, constructive feedback.
• Collaborate with cross-functional teams to resolve supplier or client issues that originate within the Service Delivery function.
• Manage your schedule within the team to ensure continuous support coverage and minimal disruption to user experience.
• Maintain an up-to-date working knowledge of NQC’s platforms, services, and workflows to deliver accurate information and effective support.

Requirements

• Fluent written and spoken German and English (essential).
• Experience in a customer support, service delivery, audit, or compliance environment.
• Strong IT literacy, including Google Workspace / MS Office, with the ability to learn bespoke NQC systems.
• Excellent interpersonal and communication skills, with the ability to support users and explain compliance requirements clearly.
• Strong time-management and organisational skills, with the ability to balance validation targets and live support enquiries.
• Confidence working with detailed information and the ability to maintain high levels of accuracy.
• The ability to manage conflicting demands and maintain professionalism in a fast-paced environment.
• Availability to work the team's core hours: 08:00 - 16:00.

Key Competencies

• Demonstrates consistent motivation, commitment, and professionalism in all situations.
• Communicates clearly and effectively, ensuring understanding when supporting users or explaining compliance requirements.
• Champions NQC's values, acting in a principled, open, and conscientious manner, and constructively challenging unacceptable behaviour.
• Plans and prioritises workload to meet targets, maximise performance, and minimise errors.
• Shows initiative, thinks creatively, and embraces opportunities to improve processes and user experience.
• Works collaboratively across teams, supporting colleagues and contributing to a positive, team-focused environment.
• Maintains strong attention to detail, ensuring accuracy in both supplier interactions and compliance validations.

Benefits

• Hybrid working policy of 60% office-based working.
• Salary sacrifice/private pension scheme.
• 25 days holiday (increasing with service) + bank holidays.
• Enhanced maternity and paternity leave.
• Health Cash Plan.
• Learning & Development through Udemy platform.
• 24/7 access to a virtual GP.
• Life Assurance (4 x salary after 6 months).
• YuLife: employee discounts and wellbeing platform.
• Regular company socials & events.