At a Glance
- Tasks: Support customer success by building relationships and ensuring clients maximise NQC products.
- Company: Join NQC, a growing tech company focused on supply chain risk management.
- Benefits: Enjoy hybrid working, 25 days holiday, health cash plan, and continuous learning opportunities.
- Other info: Dynamic work environment with regular socials and excellent career growth potential.
- Why this job: Be part of a mission-driven team making a positive impact with innovative technology.
- Qualifications: Strong communication skills and interest in tech or SaaS; experience is a plus.
The predicted salary is between 28000 - 35000 € per year.
NQC is a successful and growing software company specialising in supply chain risk management platforms. We’re in the ‘Tech for Good’ space, providing online web platforms which are in use by some of the largest organisations across a number of industries.
Based in central Manchester, NQC offers a supportive working atmosphere within a diverse team of people. We work on a hybrid model and regularly meet up outside of the office for team socials and company events. This is an opportunity to work on globally recognised technology solutions used by major brands throughout the world, and become part of an exciting long term plan for sustainability, and a better future.
About your new role
Internal title: Customer Success Executive
The Customer Success team has a shared responsibility to proactively maintain and develop lasting and strategic customer relationships and ensure the successful delivery of NQC services into our customer accounts. While all CSEs share a core set of responsibilities to ensure team-wide contingency, each executive is assigned a primary functional focus (Onboarding, Adoption, or Operations) to drive departmental excellence.
Key Responsibilities
- Maintain a working knowledge of all CSE areas of responsibility to provide seamless backup and contingency for team members during absences.
- Assist CSMs and senior stakeholders in the preparation for Quarterly Business Reviews (QBRs) and high-stakes client meetings.
- Proactively identify areas for process improvement within the CS function to support the team’s scalability goals.
- Any other ad-hoc duties as assigned.
Functional Specialisms (The Focus)
Focus B: Product Adoption & Usage
- Monitor and analyse customer activity and campaign results to ensure clients are maximising the value of NQC products.
- Bridge the gap between customers and internal Product/Marketing teams by providing data-backed insights into feature requests and platform performance.
- Work closely with CSMs to interpret usage health scores and identify opportunities for deeper product integration.
- Interact closely with the NQC Service Delivery team, to gather, monitor and analyse campaign performance data and ongoing campaign strategy on a weekly basis through the duration of a client campaign.
Requirements
- Strong Communication & Relationship Building skills: Ability to manage multiple stakeholders effectively (e.g., through university projects, societies, or part-time work) with a track record of delivering professional, clear written and verbal communications.
- Interest in Tech/SaaS: A strong interest in B2B Customer Success, Account Management, or Tech Support. Any previous experience or internships within a SaaS or tech environment is a plus, but not required.
- Process-Driven & Detail-Oriented: Ability to work effectively within structured workflows (such as following project guidelines, onboarding playbooks, or step-by-step processes) and a knack for troubleshooting.
- Exceptional Interpersonal Skills: Confident and adaptable communication style, with the ability to build rapport and collaborate with people at all levels.
- Tech-Savvy: Quick to learn new software and digital tools. Prior exposure to a CRM system (like HubSpot, Salesforce, etc.) or data management tools through coursework or internships is highly desirable.
- Additional language skills are highly desirable.
Key Competencies
- Is consistently motivated, committed and able to perform duties in all situations.
- Communicates and receives ideas, views and information to achieve understanding.
- Champions NQC’s values and consistently acts in a principled, open and conscientious manner, challenging unacceptable behaviour.
- Plans and prioritises activities and resources to maximise performance and minimise errors. Thinks creatively and embraces opportunities for change.
- Works collaboratively with cross-functional teams and acts as a team player while supporting colleagues.
Benefits
- Hybrid working policy of 60% office-based.
- 25 days holiday (Increasing with service) + bank holidays.
- Enhanced Maternity and Paternity Leave.
- Health Cash Plan.
- Salary sacrifice scheme.
- Learning & Development through Udemy platform.
- 24/7 Access to a Virtual GP.
- Life Assurance (4 x Salary after 6 months).
- YuLife - employee discounts and wellbeing platform.
- Regular company socials & events.
Graduate Customer Success Analyst in Manchester employer: NQC
NQC is an exceptional employer located in the heart of Manchester, offering a vibrant and inclusive work culture that prioritises employee well-being and development. With a hybrid working model, generous holiday allowances, and a commitment to sustainability, NQC empowers its team members to thrive both personally and professionally while contributing to meaningful technology solutions that make a positive impact globally.
StudySmarter Expert Advice🤫
We think this is how you could land Graduate Customer Success Analyst in Manchester
✨Tip Number 1
Network like a pro! Reach out to current employees at NQC on LinkedIn or through mutual connections. Ask them about their experiences and any tips they might have for landing the role. It’s all about making those connections!
✨Tip Number 2
Prepare for the interview by researching NQC's products and services. Understand how they help clients in supply chain risk management. This will show your genuine interest in the company and its mission, which is key for a Customer Success Analyst.
✨Tip Number 3
Practice your communication skills! Since this role requires strong relationship-building abilities, consider doing mock interviews with friends or family. Focus on articulating your thoughts clearly and confidently.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, you can keep an eye on any updates or new roles that pop up. Let’s get you that job!
We think you need these skills to ace Graduate Customer Success Analyst in Manchester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Graduate Customer Success Analyst role. Highlight your communication skills and any relevant experience in tech or customer success to show us you're a great fit!
Show Your Passion for Tech:We love candidates who are genuinely interested in the tech industry! Share any projects, internships, or experiences that demonstrate your enthusiasm for SaaS and customer success. It’ll make your application stand out!
Be Clear and Concise:When writing your application, keep it clear and to the point. Use professional language but let your personality shine through. We want to get to know you, so don’t be afraid to show us who you are!
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and ensure it gets the attention it deserves. Good luck!
How to prepare for a job interview at NQC
✨Know Your Stuff
Before the interview, make sure you understand NQC's mission and the specifics of the Customer Success Executive role. Familiarise yourself with their supply chain risk management platforms and think about how your skills can contribute to their goals in tech for good.
✨Show Off Your Communication Skills
Since strong communication is key for this role, prepare examples from your university projects or part-time jobs where you effectively managed multiple stakeholders. Be ready to discuss how you built relationships and communicated clearly in those situations.
✨Be Process-Driven
Highlight your ability to follow structured workflows and troubleshoot issues. Think of specific instances where you successfully adhered to guidelines or improved a process, as this will resonate well with the team’s focus on scalability and efficiency.
✨Demonstrate Your Tech Savvy
If you've had any exposure to CRM systems or data management tools, be sure to mention it! Even if it's just through coursework, showing that you're quick to learn new software will give you an edge, especially in a tech-focused environment like NQC.
