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- Tasks: Lead compliance and support operations, ensuring top-notch service delivery and client satisfaction.
- Company: Join NQC, a thriving software company focused on supply chain risk management for major global brands.
- Benefits: Enjoy hybrid working, competitive salary, private pension, 25 days holiday, and wellness perks.
- Why this job: Be part of a tech-for-good mission, driving sustainability and innovation in a supportive team environment.
- Qualifications: Proven leadership in IT or SaaS, strong people-management skills, and excellent communication abilities required.
- Other info: Opportunity to work with AI technology and collaborate with diverse teams across the globe.
The predicted salary is between 43200 - 72000 £ per year.
3 weeks ago Be among the first 25 applicants
NQC is a successful and growing software company specialising in supply chain risk management platforms. We\’re in the ‘Tech for Good\’ space, providing online web platforms which are in use by some of the largest organisations across a number of industries including the UK Government and the Automotive industry.
Based in central Manchester, NQC offers a supportive working atmosphere within a diverse team of people. We work on a hybrid model and regularly meet up outside of the office for team socials and company events. This is an opportunity to work on globally recognised technology solutions used by major brands throughout the world and become part of an exciting long term plan for sustainability, and a better future.
About your new role:
As part of our growth journey, we are searching for a Head of Compliance & Support Operations to take charge of the Service Delivery function here at NQC. The successful candidate will be a natural leader in operational service management, who can liaise with various functions of the business. You will play a pivotal role in AI and technology implementation across service delivery. Working cross-functionally with wider teams, such as our client delivery team, product management, and external clients, you will ensure that our clients and suppliers are receiving the best service possible.
Key Responsibilities:
As a Head of Compliance & Support Operations, you will be required to undertake the following responsibilities as part of your day to day activities:
- Overseeing the day-to-day responsibilities of the automotive branch functions (Supplier Assurance platform) such as Data Administration, Outbound Support, Inbound Support, and Compliance Analysis
- Providing effective leadership and guidance over the existing branch leaders to drive effective productivity and streamline processes
- Managing incidents with the platform and ensuring tickets are being responded to in a timely manner
- Identifying opportunities to streamline existing processes by implementing new automation and AI technology tools
- Coordinating aspects of the service operations, ensuring support teams are providing excellent customer and client experiences
- Collaborating with senior stakeholders and wider departments of the business
- Meeting with our external clients either via call or (occasionally) in-person, delivering presentations on our service performance and sharing trends/analysis
Requirements
To be successful in this role, you will ideally meet these requirements:
- Proven leadership experience, preferably within IT or SaaS sectors
- Proven people-management skills, ideally within a multilingual, multinational business
- Previous experience ideally within an operational service-management role
- An ability to effectively coach and develop individuals professionally across a variety of levels, from mid-level to management
- Strong experience with the coordination and tracking of multiple teams
- Highly proficient with data and documentation tools, such as Sheets and Excel, with an ability to manipulate, analyse and communicate data effectively
- Excellent organisational skills and experience with tracking software, such as Jira
- Proactively approaches workflow and understands how to effectively prioritise and manage tasks.
- Excellent interpersonal and communication skills across a variety of teams, with an ability to understand and participate in technical discussions
- Public speaking skills, particularly in client or customer-facing roles that include social sales and presenting to large groups
- Multilingual abilities are desirable but not essential
Key Competencies:
- Is consistently motivated, committed and able to perform duties in all situations
- Communicates and receives ideas, views and information to achieve understanding
- Champions NQC\’s values and consistently acts in a principled, open and conscientious manner, challenging unacceptable behaviour
- Plans and prioritises activities and resources to maximise performance and minimise errors.
- Thinks creatively and embraces opportunities for change.
- Works collaboratively with cross-functional teams and acts as a team player while supporting colleagues
Benefits
- Competitive salary package
- Hybrid working policy
- Private pension scheme
- 25 days holiday (Increasing with service) + bank holidays
- Health Cash Plan
- Learning & Development through Udemy
- 24/7 Access to a Virtual GP
- Life Assurance (4 x Salary after probation period)
- Regular company socials & events
- YuLife: Employment wellness and benefits platform
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Other
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Industries
IT Services and IT Consulting
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Head of Compliance & Support Operations employer: NQC
Contact Detail:
NQC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Compliance & Support Operations
✨Tip Number 1
Familiarise yourself with NQC's mission and values, especially their focus on 'Tech for Good'. This will help you align your responses during interviews and demonstrate your commitment to their goals.
✨Tip Number 2
Network with current or former employees of NQC on platforms like LinkedIn. Engaging in conversations about their experiences can provide valuable insights into the company culture and expectations for the Head of Compliance & Support Operations role.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully implemented AI and technology solutions in previous roles. Highlighting your experience in operational service management will be crucial in showcasing your fit for this position.
✨Tip Number 4
Brush up on your public speaking skills, as you'll need to present to clients and stakeholders. Practising your presentation techniques can help you feel more confident and articulate during interviews and client interactions.
We think you need these skills to ace Head of Compliance & Support Operations
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Head of Compliance & Support Operations role. Tailor your application to highlight relevant experience in operational service management and leadership.
Highlight Relevant Experience: In your CV and cover letter, emphasise your proven leadership experience, particularly within IT or SaaS sectors. Provide specific examples of how you've managed teams and improved processes in previous roles.
Showcase Communication Skills: Given the importance of interpersonal skills in this role, include examples of your public speaking and client-facing experiences. Mention any presentations you've delivered or successful collaborations with stakeholders.
Tailor Your Application: Customise your CV and cover letter for NQC by incorporating their values and mission into your application. Demonstrate how your personal values align with their commitment to sustainability and technology for good.
How to prepare for a job interview at NQC
✨Showcase Your Leadership Skills
As a Head of Compliance & Support Operations, demonstrating your leadership experience is crucial. Prepare examples of how you've effectively managed teams and improved productivity in previous roles, especially in IT or SaaS sectors.
✨Understand the Tech Landscape
Familiarise yourself with AI and technology implementation in service delivery. Be ready to discuss how you can leverage these tools to streamline processes and enhance client experiences, as this is a key responsibility of the role.
✨Prepare for Cross-Functional Collaboration
This role requires working closely with various departments. Think of instances where you've successfully collaborated with different teams, and be prepared to share how you can facilitate effective communication and cooperation at NQC.
✨Practice Your Public Speaking
Since you'll be presenting to clients and stakeholders, honing your public speaking skills is essential. Prepare a short presentation on a relevant topic to demonstrate your ability to communicate complex information clearly and confidently.
