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- Tasks: Support suppliers using NQC's platforms and handle user inquiries professionally.
- Company: NQC is a growing software company focused on supply chain risk management for major brands.
- Benefits: Enjoy hybrid working, 25 days holiday, learning support, and wellness benefits.
- Why this job: Join a diverse team making a positive impact in the tech for good space.
- Qualifications: Fluent in German, with customer service experience and IT literacy.
- Other info: Participate in regular team socials and contribute to sustainability initiatives.
The predicted salary is between 30000 - 42000 £ per year.
NQC is a successful and growing software company specialising in supply chain risk management platforms. We’re in the ‘Tech for Good’ space, providing online web platforms which are in use by some of the largest organisations across a number of industries, primarily Automotive.
Based in central Manchester, NQC offers a supportive working atmosphere within a diverse team of people. We work on a hybrid model and regularly meet up outside of the office for team socials and company events. This is an opportunity to work on globally recognised technology solutions used by major brands throughout the world and become part of an exciting long term plan for sustainability, and a better future.
About your new role
As part of our exciting growth journey, our team is on the lookout for a German-speaking Service Delivery Representative to join us on a permanent basis. The primary function of the role is to support suppliers using NQC’s platforms and services.
Key Responsibilities
The Service Delivery Representative will be required to undertake the following responsibilities as part of their day to day activities:
- Provide professional support to NQC Ltd external users.
- Ensure that all inbound enquiries through web chats and phone calls from platform users are handled professionally and in a timely manner.
- Working collaboratively with cross functional teams to support clients and suppliers with queries that have been dealt within the Service Delivery department.
- Manage your schedule with the wider team to avoid interruption of user support.
- Follow established workflows and processes for handling user inquiries.
To be successful for this role, you will ideally meet these requirements:
- Fluency in German, both written and verbal.
- Knowledge of and experience in a support centre or customer contact centre.
- IT literacy, competent in the use of MS Office/G Suite applications, and a willingness to learn bespoke NQC systems.
- Effective interpersonal skills, with the ability to develop good working relationships with people at all levels.
- Effective time management and organisation.
- The core hours for this position will be a shift pattern of 08:00 – 16:00, with a 30-minute lunch break.
Key Competencies
- Is consistently motivated, committed and able to perform duties in all situations.
- Communicates and receives ideas, views and information to achieve understanding.
- Champions NQC’s values and consistently acts in a principled, open and conscientious manner, challenging unacceptable behaviour.
- Plans and prioritises activities and resources to maximise performance and minimise errors.
- Thinks creatively and embraces opportunities for change.
- Works collaboratively with cross-functional teams and acts as a team player while supporting colleagues.
- 25 days holiday, excluding bank holidays (to be provided as additional days for use throughout the year).
- Hybrid working policy.
- Learning and Development support with Udemy Business.
- Health Cash Plan.
- 24/7 Access to a Virtual GP.
- Life Assurance (4 x Salary after 6 months tenure).
- Regular company socials and events.
- YuLife: Employee wellness, benefits, and discounts platform.
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German Service Delivery Representative employer: NQC
Contact Detail:
NQC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land German Service Delivery Representative
✨Tip Number 1
Familiarise yourself with NQC's platforms and services before your interview. Understanding the software and how it supports supply chain risk management will show your genuine interest in the role and help you answer questions more effectively.
✨Tip Number 2
Brush up on your German language skills, especially in a customer service context. Practising common phrases and scenarios you might encounter can boost your confidence and demonstrate your fluency during interactions.
✨Tip Number 3
Network with current or former employees of NQC on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable for tailoring your approach during the application process.
✨Tip Number 4
Prepare to discuss your experience in customer support roles. Think of specific examples where you've successfully handled inquiries or resolved issues, as this will highlight your relevant skills and align with the responsibilities of the Service Delivery Representative.
We think you need these skills to ace German Service Delivery Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your fluency in German and any relevant experience in customer support or service delivery. Emphasise your IT literacy and familiarity with MS Office or G Suite applications.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention your understanding of NQC's mission in the 'Tech for Good' space and how your skills align with their values.
Highlight Interpersonal Skills: In your application, provide examples of how you've successfully built relationships in previous roles. This is crucial for a position that requires effective communication and collaboration with cross-functional teams.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter to ensure there are no spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at NQC
✨Showcase Your Language Skills
Since the role requires fluency in German, be prepared to demonstrate your language skills during the interview. You might be asked to conduct part of the conversation in German, so practice common phrases and responses related to customer service.
✨Understand the Company’s Mission
Familiarise yourself with NQC's focus on supply chain risk management and their commitment to 'Tech for Good'. Being able to discuss how you align with their values and mission will show your genuine interest in the company.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and customer service experience. Think of specific examples from your past roles where you successfully handled customer inquiries or resolved issues, as this will highlight your relevant skills.
✨Demonstrate Team Collaboration Skills
As the role involves working with cross-functional teams, be ready to discuss your experiences in collaborative environments. Share examples of how you've effectively communicated and worked with others to achieve common goals.
