At a Glance
- Tasks: Manage client relationships and ensure satisfaction while driving account growth in the Automotive sector.
- Company: Join NQC, a thriving tech company focused on sustainability and supply chain risk management.
- Benefits: Enjoy a competitive salary, hybrid working, generous holiday, and continuous learning opportunities.
- Other info: Dynamic work environment with regular socials and excellent career development prospects.
- Why this job: Be part of a mission-driven team making a real impact on global sustainability efforts.
- Qualifications: Strong communication skills and experience in B2B customer success or account management.
The predicted salary is between 36000 - 60000 £ per year.
About your new company
NQC is a successful and growing software company specialising in supply chain risk management platforms. We’re in the ‘Tech for Good’ space, providing online web platforms which are in use by some of the largest organisations across a number of industries.
Based in central Manchester, NQC offers a supportive working atmosphere within a diverse team of people. We work on a hybrid model and regularly meet up outside of the office for team socials and company events. This is an opportunity to work on globally recognised technology solutions used by major brands throughout the world, and become part of an exciting long term plan for sustainability, and a better future.
About your new role
The Customer Success Team is responsible for proactively managing and developing lasting client relationships, engaging and developing new client opportunities as well as supporting the successful delivery of NQC services into our client accounts.
As Customer Success Manager, you will have full responsibility for an agreed portfolio of client accounts and responsibility for the satisfactory delivery of services and projects into those clients.
Key Responsibilities
As a Customer Success Manager, you are expected to undertake the following core responsibilities as part of your day to day activities:
- To manage a portfolio of client accounts to agreed KPI’s maintaining a focus on customer satisfaction, service delivery and contract renewal.
- To ensure regular communication with clients through face to face meetings and other communication means.
- To own and take a lead on high-profile and complex client relationships within the portfolio of clients. Develop strong relationships with key decision makers and influencers.
- Define, develop and own the customer contract strategy for client relationships within the portfolio.
- Produce weekly, monthly and quarterly status reports for the portfolio of clients to the Head of Customer Success to provide updates on progress against agreed client relationship strategies.
- To effectively interact with internal NQC teams including Product Development and Service Delivery functions.
- Ad-hoc duties as assigned.
To be successful for this role, you will ideally meet these requirements:
- Experience managing a high volume of stakeholders (internal or external) and a track record of delivering professional, clear communications.
- Proven experience in a B2B Customer Success, Account Management, or Technical Support role within a SaaS environment.
- Demonstrated experience working within structured workflows (e.g., following an onboarding playbook or a ticket escalation process).
- Excellent interpersonal skills with people at all levels.
- Excellent business acumen and commercial astuteness.
- Previous experience using a CRM (ideally HubSpot) to manage customer data, tasks, and reporting.
- Excellent presentation skills with the ability to create engaging material applicable to the audience.
- Additional language skills are highly desirable.
Key Competencies
- Is consistently motivated, committed and able to perform duties in all situations.
- Communicates and receives ideas, views and information to achieve understanding.
- Champions NQC’s values and consistently acts in a principled, open and conscientious manner, challenging unacceptable behaviour.
- Plans and prioritises activities and resources to maximise performance and minimise errors.
- Thinks creatively and embraces opportunities for change.
- Works collaboratively with cross-functional teams and acts as a team player while supporting colleagues.
- Hybrid working policy of 60% office-based
- 25 days holiday (Increasing with service) + bank holidays
- Enhanced Maternity and Paternity Leave
- Health Cash Plan
- Salary sacrifice scheme
- Learning & Development through Udemy platform
- 24/7 Access to a Virtual GP
- Life Assurance (4 x Salary after 6 months)
- YuLife - employee discounts and wellbeing platform
- Regular company socials & events
Customer Success Manager in Manchester employer: NQC
NQC is an exceptional employer, offering a dynamic and supportive work environment in the heart of Manchester. With a strong focus on sustainability and innovation, employees benefit from a hybrid working model, extensive learning opportunities, and a culture that values teamwork and personal growth. Join us to make a meaningful impact while enjoying competitive benefits and engaging company events.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager in Manchester
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry, especially those who work at companies you're interested in. Attend events, join online forums, and don’t be shy to reach out on LinkedIn – you never know who might help you land that Customer Success Manager role!
✨Tip Number 2
Prepare for interviews by researching the company and its products inside out. Understand their mission, values, and how they contribute to sustainability. This will not only impress your interviewers but also help you tailor your answers to show how you can add value as a Customer Success Manager.
✨Tip Number 3
Practice your communication skills! As a Customer Success Manager, you'll need to engage with senior stakeholders effectively. Role-play common interview scenarios with friends or family to boost your confidence and refine your pitch.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for passionate individuals who want to make a difference. Plus, applying directly shows your enthusiasm for the role and gives you a better chance of standing out from the crowd.
We think you need these skills to ace Customer Success Manager in Manchester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience in managing client relationships and any relevant achievements that align with our focus on sustainability and service delivery.
Showcase Your Communication Skills:Since excellent written and verbal communication is key for this role, use clear and concise language in your application. Don’t forget to demonstrate how you've effectively communicated with senior stakeholders in previous roles.
Highlight Relevant Experience:Emphasise your background in a customer-focused B2B environment, especially if you have experience in the software industry. Share specific examples of how you've developed strategic client relationships and contributed to account growth.
Apply Through Our Website:We encourage you to apply directly through our website. This way, you can ensure your application reaches us quickly and you’ll be able to see all the details about the role and our company culture!
How to prepare for a job interview at NQC
✨Know Your Stuff
Before the interview, dive deep into NQC's products and services, especially those related to supply chain risk management. Familiarise yourself with how these solutions can support sustainability efforts in the automotive sector. This knowledge will help you engage meaningfully with interviewers and demonstrate your genuine interest in the role.
✨Showcase Your Relationship Skills
As a Customer Success Manager, building strong relationships is key. Prepare examples from your past experiences where you've successfully managed client accounts or developed strategic relationships with senior stakeholders. Highlight your communication skills and how you've ensured customer satisfaction in previous roles.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving abilities and how you handle complex client situations. Think of scenarios where you've had to navigate challenges in client relationships or service delivery. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly and effectively.
✨Passion for Sustainability
NQC is all about 'Tech for Good', so make sure to express your passion for sustainability during the interview. Share any relevant experiences or initiatives you've been involved in that align with this value. This will show that you're not just a fit for the role, but also for the company's mission.
