At a Glance
- Tasks: Manage strategic partnerships and drive the adoption of innovative tech solutions.
- Company: Join NQC, a thriving software company focused on sustainability and supply chain risk management.
- Benefits: Enjoy hybrid working, competitive salary, 25 days holiday, and health cash plan.
- Other info: Be part of a diverse team with great career growth and regular social events.
- Why this job: Make a real impact in the tech for good space while building valuable relationships.
- Qualifications: Experience in managing partnerships and excellent communication skills required.
The predicted salary is between 40000 - 50000 £ per year.
About your new company
NQC is a successful and growing software company specialising in supply chain risk management platforms. We’re in the ‘Tech for Good’ space, providing online web platforms which are in use by some of the largest organisations across a number of industries. Based in central Manchester, NQC offers a supportive working atmosphere within a diverse team of people. We work on a hybrid model and regularly meet up outside of the office for team socials and company events. This is an opportunity to work on globally recognised technology solutions used by major brands throughout the world, and become part of an exciting long term plan for sustainability, and a better future.
About your new role
The Customer Success Team is responsible for proactively managing and developing lasting relationships, engaging and developing new opportunities, as well as supporting the successful delivery of NQC services. As Strategic Partnership Manager, you will have responsibility for an agreed portfolio of strategic industry partnerships across Europe and North America, and responsibility for the growth and successful adoption of NQC technology through these channels. You will be responsible for developing and maintaining strong relationships with key decision‑makers and influencers within these partner organisations by providing insights and value that establishes credibility and trust.
Key Responsibilities
- Manage a portfolio of strategic partnerships to agreed KPIs, maintaining a focus on partner satisfaction, channel health, and volume of adoption.
- Own and take a lead on high-profile and complex partner relationships, interfacing with peers within these organisations.
- Define, develop, and own the growth strategy for partnership relationships within the portfolio.
- Produce weekly, monthly, and quarterly status reports to the Head of Customer Success to provide updates on progress against agreed partnership strategies.
- Expand and grow existing industry partnerships and increase the potential revenue and adoption streams to NQC.
- Oversee the successful delivery of service into partner channels, focusing on achieving the highest levels of stakeholder satisfaction.
- Interact with internal NQC teams, including Product Development and Service Delivery, to coordinate material changes on delivery and projects.
- Any other ad‑hoc duties as assigned.
To be successful for this role, you will ideally meet these requirements:
- Experience of managing, developing, and growing strategic partner programs and accounts.
- Experience of managing a portfolio of international industry partnerships.
- Excellent business acumen and commercial astuteness.
- Experience of interfacing with peers and executives within complex partner organisations.
- Excellent presentation skills with the ability to create engaging material applicable to the audience.
- A passion for technology and sustainability and engaging others with the topic.
- Desirable: Specific industry knowledge related to our customer base (e.g., manufacturing, supply chain) or wider experience within the risk and compliance landscape.
Key Competencies
- Is consistently motivated, committed and able to perform duties in all situations.
- Communicates and receives ideas, views and information to achieve understanding.
- Champions NQC’s values and consistently acts in a principled, open and conscientious manner, challenging unacceptable behaviour.
- Plans and prioritises activities and resources to maximise performance and minimise errors.
- Thinks creatively and embraces opportunities for change.
- Works collaboratively with cross‑functional teams and acts as a team player while supporting colleagues.
Benefits
- Hybrid working policy of 60% office‑based.
- Salary sacrifice scheme.
- 25 days holiday (Increasing with service) + bank holidays.
- Enhanced Maternity and Paternity Leave.
- Health Cash Plan.
- Learning & Development through Udemy platform.
- 24/7 Access to a Virtual GP.
- Life Assurance (4 x Salary after 6 months).
- YuLife - employee discounts and wellbeing platform.
- Regular company socials & events.
Customer Success in Manchester employer: NQC Ltd
NQC is an exceptional employer, offering a vibrant and inclusive work culture in the heart of Manchester. With a strong focus on employee growth through learning opportunities and a hybrid working model, NQC fosters a supportive environment where team members can thrive while contributing to meaningful technology solutions for sustainability. Enjoy competitive benefits, regular social events, and the chance to work with major global brands in a forward-thinking company dedicated to making a positive impact.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success in Manchester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at NQC Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like NQC Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success in Manchester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to NQC Ltd:Your cover letter is your chance to shine! Tell us why you want to work at NQC Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at NQC Ltd!
How to prepare for a job interview at NQC Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
