At a Glance
- Tasks: Be the go-to person for customer queries and deliver exceptional service.
- Company: Join NPTC Group Colleges, a leading provider of further education in Wales.
- Benefits: Competitive salary, generous holiday allowance, and excellent pension schemes.
- Other info: Flexible working options and strong support for professional development.
- Why this job: Make a real difference in students' lives while developing your career.
- Qualifications: Level 2 qualification in Customer Services and relevant experience required.
The predicted salary is between 17900 - 17900 £ per year.
Cyflog cystadleuol, cynllun pensiwn â buddion wedi'u diffinio, gwyliau hael.
Ymunwch â Grwp Colegau NPTC fel Cynorthwyydd Cysylltiadau Cwsmeriaid a chwarae rôl allweddol mewn darparu gwasanaethau cwsmeriaid rhagorol. Byddwch yn brif bwynt cyswllt rhwng Grwp Colegau NPTC a'i gwsmeriaid gan ymdrin yn effeithlon ag ymholiadau gan gwsmeriaid, gweinyddu cyrsiau a darparu gwasanaeth eithriadol ac ymatebol.
Graddfa 2, Pwyntiau 14 - 16, £25,949 - £25,949 y flwyddyn, pro rata, sy’n cyfateb i £17,533 y flwyddyn.
Contract: Parhaol, rhan-amser.
Bydd gan ein hymgeisydd delfrydol gymhwyster Lefel 2 mewn Gwasanaethau Cwsmeriaid (neu gymhwyster cyfatebol) a bod â phrofiad perthnasol o weithio mewn amgylchedd gwasanaethau cwsmeriaid prysur. Dylech hefyd feddu ar gymhwyster lefel 2 mewn Saesneg a Mathemateg (TGAU neu gyfatebol) a bod yn hyddysg mewn TG hyd at lefel 2 (gyda gwybodaeth ymarferol o MS Excel). Mae'n rhaid i chi hefyd allu cyfathrebu yn y Gymraeg ar lefel uwch.
Grwp Colegau NPTC yw un o'r darparwyr Addysg Bellach mwyaf yng Nghymru, gan ddarparu bron i bob maes addysg a hyfforddiant galwedigaethol gan gynnwys rhaglen gyffrous ac amrywiol o gyrsiau amser llawn a rhan-amser ar draws lleoliadau o Dde i Ganolbarth Cymru.
Mae Grwp Colegau NPTC wedi bod yn addysgu cenedlaethau’r dyfodol ers dros 90 mlynedd, a chredwn fod cymwysterau a hyfforddiant yn allweddol i lawer o lwybrau gyrfa gwerth chweil. Gyda’n staff addysgu hynod gymwys a’u cyfoeth o wybodaeth am ddiwydiant wrth law, byddwn yn agor y drws i ddyfodol llwyddiannus a llawn boddhad. Mae myfyrwyr wrth wraidd popeth a wnawn, ac rydym am iddynt ein gadael wedi cael mwy nag addysg yn unig.
Yn ogystal â chyflogau cystadleuol, mae ein cynlluniau pensiwn ymhlith y gorau sydd ar gael. Caiff y rhain eu gweinyddu drwy’r Cynllun Pensiwn Llywodraeth Leol neu’r Cynllun Pensiwn Athrawon ac maent yn darparu pensiynau sy’n cynyddu bob blwyddyn yn unol â chwyddiant. Rydym yn cyfrannu o leiaf £10 i'ch pensiwn, am bob £100 rydych chi'n ei ennill.
Mae'r lwfans gwyliau yn rhagorol o flwyddyn 1. Mae gennych 28 diwrnod o wyliau y flwyddyn (yn codi i 32 ar ôl 5 mlynedd o wasanaeth), ac oherwydd ein bod yn cau'r Coleg am hyd at 5 diwrnod dros y Nadolig, mae hyn yn golygu hyd at 5 diwrnod ychwanegol o wyliau. Gyda’r 8 diwrnod o wyliau cyhoeddus/banc ar ben hyn, gallech elwa o 41 diwrnod o wyliau blynyddol. Dyma yw cydbwysedd bywyd a gwaith!
Mae gennym ystod o opsiynau gweithio hyblyg posibl ar gael gan gynnwys gweithio ystwyth, absenoldeb sabathol a rhannu swydd, lle mae'n diwallu anghenion y Coleg. Mae buddion salwch yma yn hael, ac mae staff hefyd yn cael mynediad am ddim at iechyd galwedigaethol annibynnol, y Llinell Gymorth i Weithwyr, llinell gymorth rheoli bywyd a chymorth personol 24 awr. Mae'r Coleg hefyd yn cyflogi Cydlynydd Iechyd a Llesiant pwrpasol, sy'n darparu cefnogaeth ac yn trefnu digwyddiadau poblogaidd iawn ar draws y Grwp, yn ogystal â darparu mynediad at amrywiaeth o adnoddau llesiant am ddim.
Mae parcio am ddim ym mhob un o’n prif golegau yn ogystal â lle i storio beiciau, ac os ydych wedi’ch lleoli yn y De gallwn hefyd gynnig gostyngiad o 10% ym Meithrinfa Ddydd Lilliput yng Nghastell-nedd.
Mae'r Coleg yn addysgwr ac felly rydym yn hyrwyddo ac yn annog Datblygiad Proffesiynol Parhaus yn weithredol i'n holl staff; efallai y byddwn hyd yn oed yn gallu cyfrannu at y ffioedd ar gyfer graddau uwch a chymwysterau eraill sy'n ddefnyddiol i'ch swydd.
Ar ben hyn i gyd, mae gweithio yn y Coleg yn rhoi’r fraint inni fod yn rhan o helpu ein dysgwyr a’n cymunedau i lwyddo a ffynnu. Mae Grwp Colegau NPTC yn cynnig llawer mwy na chyflogau da yn unig!
Cynorthwyydd Cysylltiadau Cwsmeriaid employer: NPTC Group
NPTC Group of Colleges is a leading education provider in Wales, dedicated to making a meaningful impact on students' lives through high-quality vocational training. With competitive salaries, generous holiday allowances, and a strong focus on employee wellbeing and professional development, we foster a supportive work culture that values work-life balance and continuous growth. Join us at Newtown College, where you can contribute to shaping the future of education while enjoying excellent benefits and a collaborative environment.
StudySmarter Expert Advice🤫
We think this is how you could land Cynorthwyydd Cysylltiadau Cwsmeriaid
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like NPTC Group and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at NPTC Group and let us see your personality shine through!
We think you need these skills to ace Cynorthwyydd Cysylltiadau Cwsmeriaid
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and NPTC Group.
Get Familiar with Our Brand:Before applying, take some time to learn about NPTC Group and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at NPTC Group
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress NPTC Group.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which NPTC Group will surely appreciate.
