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- Tasks: Assist in box office operations and provide excellent customer service at Hafren Theatre.
- Company: Join the NPTC Group of Colleges, a leading education provider in Wales.
- Benefits: Enjoy competitive salary, generous leave, and excellent pension schemes.
- Other info: Flexible working options and opportunities for professional development available.
- Why this job: Be part of a vibrant arts community and enhance customer experiences.
- Qualifications: Level 2 qualification in Customer Service and relevant experience required.
The predicted salary is between 25949 - 25949 £ per year.
Reference: APR20268898
Expiry date: 11:00, Mon, 11th May 2026
Location: Newtown
Benefits: Competitive salary, defined benefit pension, generous annual leave entitlement
Duration: until 30 November 2026 or upon the return of the postholder, whichever is sooner.
Are you passionate about theatre, music and art and want to play a key part in providing an excellent experience for all our customers? Then why not apply to join our team at Hafren Theatre within NPTC Group of Colleges.
Scale 2, Points 14 - 16, £25,949 - £25,949 per annum equivalent to £11,221 - £11,221 per annum.
16 hours per week (including evening and weekends, and occasional early mornings)
Part time, fixed term until 30 November 2026 or upon the return of the postholder, whichever is sooner.
About you
Candidates should possess a level 2 qualification in Customer Service (NVQ or equivalent) and have relevant experience. You should hold a level 2 qualification in both English and Mathematics (GCSE or equivalent) and be IT literate equivalent to level 2.
About us
NPTC Group of Colleges is one of the largest Further Education providers in Wales, providing almost every conceivable vocational area of education and training including an exciting and varied programme of full and part‑time courses stretching across locations from South to Mid Wales. NPTC Group of Colleges has been educating future generations for over 90 years, we believe that qualifications and training are key to many rewarding career paths, with our highly qualified teaching staff and their wealth of industry knowledge on hand we will open the door to a successful and rewarding future, students are at the heart of everything we do, and we want them to leave us having had more than just an education.
Why work for us
As well as competitive salaries, our pension schemes are some of the best available. These are administered via the Local Government Pension Scheme or the Teacher’s Pension Scheme and provide pensions that are increased each year in line with inflation. We contribute at least £10 into your pension, for every £100 you earn. The holiday allowance is excellent right from year 1. You have 28 days per year of holiday (rising to 32 after 5 years’ service), and as we close the College for up to 5 days over Christmas, this means up to an additional 5 days of leave. With the 8 days of public/bank holidays on top of this, you could benefit from 41 days of annual leave. This is work-life balance!
We have a range of potential flexible working options available including agile working, sabbatical leave and job share, where it meets the needs of the College. Sickness benefits here are generous, and staff are also provided with free access to independent occupational health, the Employee Support Helpline, a 24-hour life management and personal support helpline. The College also employs a dedicated Health and Wellbeing Co‑ordinator, who provides support and organises very popular events across the Group, as well as providing access to a variety of free wellbeing resources. There is free car parking at all of our main colleges as well as bike storage, and if you are based in the South we can also offer a 10% discount at the Lilliput Day Nursery in Neath.
The College is an educator and as such we actively promote and encourage Continuous Professional Development for all of our staff; we may even be able to contribute to the fees for higher degrees and other qualifications helpful to your job. On top of all this, working at the College gives us the privilege of being involved in helping our learners and our communities succeed and thrive. NPTC Group of Colleges offers far more than just good salaries!
Box Office/Administration Assistant (Maternity) in Newtown employer: Nptc-Group-of-College
Contact Detail:
Nptc-Group-of-College Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Box Office/Administration Assistant (Maternity) in Newtown
✨Tip Number 1
Get to know the company! Research Hafren Theatre and NPTC Group of Colleges. Understanding their values and mission will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. A friendly chat can give you insider info about the role and the workplace culture, plus it might just land you a referral!
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and administration. Think of examples from your past experiences that highlight your skills and how they align with the job requirements.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Hafren Theatre.
We think you need these skills to ace Box Office/Administration Assistant (Maternity) in Newtown
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your love for theatre, music, and art shine through. We want to see how excited you are about providing an excellent experience for our customers!
Tailor Your CV: Make sure your CV highlights your relevant experience and qualifications, especially in customer service. We’re looking for candidates who meet the level 2 qualifications, so don’t forget to mention those!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. No need for fluff!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure we receive your details and can consider you for this exciting opportunity.
How to prepare for a job interview at Nptc-Group-of-College
✨Know Your Theatre Stuff
Brush up on your knowledge of theatre, music, and art. Familiarise yourself with the Hafren Theatre's past productions and current offerings. This will show your passion and help you connect with the interviewers.
✨Customer Service is Key
Since this role involves customer interaction, prepare examples of how you've provided excellent customer service in the past. Think about specific situations where you went above and beyond to ensure a great experience for customers.
✨Show Off Your IT Skills
Make sure you're comfortable with basic IT tasks, as being IT literate is essential for this position. If you have experience with ticketing systems or administrative software, be ready to discuss it during the interview.
✨Flexibility is Your Friend
This job requires working evenings, weekends, and possibly early mornings. Be prepared to discuss your availability and demonstrate your willingness to adapt to the needs of the theatre and its events.