At a Glance
- Tasks: Lead a diverse team to ensure visitors have a fantastic experience at our vibrant theatre.
- Company: Join Neath Port Talbot Council and be part of a dynamic cultural venue.
- Benefits: Enjoy generous holidays, a strong pension scheme, and discounted gym memberships.
- Other info: Flexible working options and excellent career development opportunities await you.
- Why this job: Make a real impact in the arts while developing your leadership skills.
- Qualifications: Experience in visitor services and team management is essential.
The predicted salary is between 33699 - 37280 £ per year.
Details of the job are provided below. Further information is available in the Job Description and Person Specification.
Job reference: REQ05818
Date posted: 20/08/2026
Application closing date: 06/09/2026
Location: Yr Aelwyd
Salary: £33,699 - £37,280 per annum, Grade 7 pro rata, per annum
Package: Generous holiday entitlement, Employee Assistance Programme, Local Government Pension Scheme with 15.3% employer contributions, discounted gym membership with Celtic Leisure and excellent development opportunities
Contractual hours: 37
Basis: Full time
Job category/type: Theatre and Arts
Location of post: Yr Aelwyd, Port Talbot, SA13 1PJ
Your workstyle in this role will require you to work from a fixed workplace.
About the role: Neath Port Talbot Council is seeking an enthusiastic and experienced Visitor Services Manager to join the management team at Yr Aelwyd, Port Talbot's newly refurbished theatre, cultural and conferencing venue. This is an exciting opportunity for an individual with a strong background in visitor services, venue operations, customer care, and team leadership to play a key role in the successful day-to-day operation of the venue. As Visitor Services Manager, you will be responsible for ensuring that all visitors receive a welcoming, safe and enjoyable experience. You will lead and manage a diverse team including Duty Managers, Theatre Assistants, Box Office staff, Bar staff, Cleaners, casual employees and volunteers, ensuring the venue operates efficiently and to the highest possible standards. This role involves overseeing staffing arrangements, preparing rotas, supporting recruitment and people management processes, and helping to deliver the theatre's business objectives. Due to the nature of the venue and its programme of events, the successful applicant will be required to work evenings and weekends as part of the role. You will also take responsibility for the operational management of the building, ensuring compliance with relevant legislation relating to health and safety, licensing, safeguarding, data protection and accessibility. Working closely with colleagues across the Council and with external partners, you will help coordinate events, manage venue bookings, oversee financial procedures and contribute to the continued development of Yr Aelwyd as a thriving cultural & conferencing destination.
About You: The successful candidate will have significant experience working within a theatre, arts, leisure, cultural or visitor attraction environment, together with experience of managing teams and delivering excellent customer service. You will possess strong organisational, communication and problem-solving skills, be confident making decisions in a fast-paced environment, and demonstrate a flexible, hands-on approach to venue management. Knowledge of health and safety requirements, risk assessments, and financial management is essential.
About us: We believe in rewarding and recognising our colleagues’ efforts and achievements. We also believe that there’s life at work and life outside of work. We want everyone to be healthy and happy and have the financial resources and support they need. Choose to work for us and you’ll be rewarded with a range of attractive benefits and support to help you live your best life.
- Hybrid working (in some roles) and flexible working schemes to improve your work life balance
- Benefit from a competitive employee package with a remarkable 15.3% employer pension contribution
- Enjoy a holiday entitlement of 25 days, increasing to 32 days after 5 years’ service (not forgetting the additional 8 bank holidays too)
- Access discounted gym membership with Celtic Leisure
- Utilise the cycle to work scheme with up to 40% off bikes and cycling equipment
- Purchase a new car through Tusker salary sacrifice scheme
- Enjoy exclusive discounts at local and national retailers with the Smart Spend app through our staff wellbeing group.
Please note that applicants must meet all the essential criteria, as shown in the person specification, to qualify for a guaranteed interview. If you are or going to be affected by the job losses at Tata Steel then we would welcome an application from you. Just make it known on your application form that you are currently at risk of redundancy or you have been made redundant.
At Team NPT, we all work together to serve the people, communities and businesses of Neath Port Talbot. We are committed to providing training opportunities and the professional development of all our employees. We look forward to welcoming you to Team NPT.
Visitor Services Manager in Port Talbot employer: NPT Pass
NPT Pass is an excellent employer, offering a supportive work culture that values teamwork and community service in the heart of Neath Port Talbot. Employees benefit from comprehensive training, generous holiday allowances, and a robust pension scheme, ensuring both personal and professional growth opportunities. Join us to make a meaningful impact while enjoying a fulfilling career in local government facilities management.
StudySmarter Expert Advice🤫
We think this is how you could land Visitor Services Manager in Port Talbot
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like NPT Pass. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to NPT Pass
Don't be shy about reaching out to NPT Pass directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Visitor Services Manager in Port Talbot
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about NPT Pass and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at NPT Pass
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
