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- Tasks: Support families with childcare applications and provide excellent customer service.
- Company: Join Neath Port Talbot Council, dedicated to making a difference in the community.
- Benefits: Enjoy generous holidays, a strong pension scheme, and discounted gym memberships.
- Why this job: Make a real impact on families while developing your skills in a supportive environment.
- Qualifications: Experience in admin support and strong communication skills are essential.
- Other info: Flexible working options and great career development opportunities await you.
The predicted salary is between 23600 - 27600 £ per year.
Details of the job are provided below. Further information is available in the Job Description and Person Specification.
Job details:
- Job reference: REQ05199
- Date posted: 09/03/2026
- Application closing date: 27/03/2026
- Location: Port Talbot Civic Centre
- Salary: Grade 5 SCP 10 £27,694 - SCP 17 £31,022
- Contractual hours: 37
- Basis: Full time
- Job category/type: Administration and Business Support
- Contract: Temporary maternity cover until 31st March 2027
We are currently seeking a highly motivated individual to join our busy team as a Childcare Offer Support Team Officer, working as part of the Family Information Service. The Neath Port Talbot Family Information Service is committed to delivering high-quality, accessible, and impartial information to families and professionals about a broad spectrum of family services, resources, news, and events across NPT. Our team works closely with parents, carers, and childcare providers to ensure the Childcare Offer for Wales is delivered efficiently and in accordance with Welsh Government standards. We strive to support parents through the application process, actively promote the Offer, and tackle any barriers to engagement. We provide both telephone and email support to parents, carers, and childcare providers, ensuring queries are answered promptly and effectively.
As a Support Team Officer you will join a busy team to assist with all aspects of the administration and monitoring of the Childcare Offer for Wales Programme in Neath Port Talbot. You must be able to work well as part of a team, be highly motivated, and have good communication skills.
Your daily routine will be:
- Processing all aspects of Childcare Offer application forms
- Checking eligibility of families for the Childcare Offer
- Data collection, collation and submission of statistical information for Welsh Government
- Liaising with childcare providers and families to address any challenges or issues encountered as part of their use of the Childcare Offer
- Answering telephone calls and queries from parents, partners and other local authorities
- Maintaining records on the Childcare Offer database
Do you have:
- Experience of providing administrative support
- Excellent call handling and customer service skills
- Excellent IT skills and experience of using databases
We would welcome those with experience in the following roles:
- Admin/business support
We believe in rewarding and recognising our colleagues’ efforts and achievements. We also believe that there’s life at work and life outside of work. We want everyone to be healthy and happy and have the financial resources and support they need. Choose to work for us and you’ll be rewarded with a range of attractive benefits and support to help you live your best life:
- Hybrid working (in some roles) and flexible working schemes to improve your work-life balance
- Benefit from a competitive employee package with a remarkable 22.4% employer pension contribution
- Enjoy a holiday entitlement of 25 days, increasing to 32 days after 5 years’ service (not forgetting the additional 8 bank holidays too)
- Access discounted gym membership with Celtic Leisure
- Utilise the cycle to work scheme with up to 40% off bikes and cycling equipment
- Purchase a new car through Tusker salary sacrifice scheme
- Enjoy exclusive discounts at local and national retailers with the Smart Spend app through our staff wellbeing group
If you would like to start a rewarding career with a company that values and invests in its employees and you have the necessary experience and qualifications, this could be your dream job and we would love to hear from you.
Neath Port Talbot Council is totally committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment. Our schools/employees are equally committed to ensuring the safety and protection of all children and young people/vulnerable adults and will take action to safeguard their wellbeing. The recruitment process for this post will be underpinned by rigorous safer recruitment assessment to ensure that children and young people are protected.
Welsh Language Requirements: Welsh Language skills are desirable.
Additional Information: Applications may be submitted in Welsh; applications submitted in Welsh will not be treated less favourably than an application submitted in English. We offer a guaranteed interview scheme for candidates who have a disability and armed forces veterans. In support of employees of Tata Steel who are at risk of redundancy, or have been made redundant in 2024, Neath Port Talbot Council is offering a guaranteed interview for jobs across the Council. Please note that applicants must meet all the essential criteria, as shown in the person specification, to qualify for a guaranteed interview. If you are or going to be affected by the job losses at Tata Steel then we would welcome an application from you. Just make it known on your application form that you are currently at risk of redundancy or you have been made redundant.
At Team NPT, we all work together to serve the people, communities and businesses of Neath Port Talbot. We are committed to providing training opportunities and the professional development of all our employees. We look forward to welcoming you to Team NPT.
Childcare Offer Support Team Officer in Port Talbot employer: NPT Pass
Contact Detail:
NPT Pass Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Childcare Offer Support Team Officer in Port Talbot
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those already working at Neath Port Talbot Council. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions. Think about how your skills match the role of Childcare Offer Support Team Officer. We want you to shine, so rehearse your answers with a mate!
✨Tip Number 3
Show your passion for helping families! In your interview, share examples of how you've supported others in the past. This will highlight your commitment to the role and the community.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows that you’re genuinely interested in the position. Plus, it’s a great way to stand out!
We think you need these skills to ace Childcare Offer Support Team Officer in Port Talbot
Some tips for your application 🫡
Read the Job Description Carefully: Before you start writing, give the job description a good read. It’ll help you understand what Neath Port Talbot Council is looking for and how you can tailor your application to match their needs.
Show Off Your Skills: Make sure to highlight your relevant experience and skills in your application. We want to see how your background in admin support and customer service makes you the perfect fit for the Childcare Offer Support Team!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use simple language and avoid jargon. This will make it easier for us to see why you’d be a great addition to our team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure we receive all your details correctly and can get back to you quickly.
How to prepare for a job interview at NPT Pass
✨Know the Childcare Offer Inside Out
Make sure you understand the Childcare Offer for Wales and its significance. Familiarise yourself with the application process, eligibility criteria, and any recent changes. This will show your genuine interest in the role and help you answer questions confidently.
✨Showcase Your Communication Skills
As a Childcare Offer Support Team Officer, you'll be dealing with parents, carers, and childcare providers. Prepare examples of how you've effectively communicated in previous roles, especially in challenging situations. Highlight your call handling and customer service experience to demonstrate your suitability.
✨Demonstrate Team Spirit
This role requires working closely with a busy team. Think of instances where you've collaborated successfully with others. Be ready to discuss how you contribute to a positive team environment and support your colleagues, as this is crucial for the role.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, or how success is measured in the role. This shows you're engaged and serious about contributing to the Neath Port Talbot Family Information Service.