At a Glance
- Tasks: Deliver exceptional customer service and assist visitors at Gnoll Country Park.
- Company: Join a supportive team dedicated to employee wellbeing and development.
- Benefits: Generous holiday, pension contributions, gym discounts, and flexible working options.
- Other info: Part-time roles with opportunities for growth in a vibrant environment.
- Why this job: Be the face of Gnoll Country Park and create memorable experiences for guests.
- Qualifications: Customer service experience and knowledge of catering and food hygiene.
The predicted salary is between 15079 - 20105 £ per year.
Details of the job are provided below. Further information is available in the Job Description and Person Specification.
Job reference: REQ05551
Date posted: 11/06/2026
Application closing date: 25/06/2026
Location: Gnoll Country Park
Salary: £20,104.86 (30 hours); £15,078.65 (22.5 hours) per annum
Package: Generous holiday entitlement, Employee Assistance Programme, Local Government Pension Scheme with 15.3% employer contributions, discounted gym membership with Celtic Leisure and excellent development opportunities
Contractual hours: 30
Basis: Part time
Job category/type: Catering and Cleaning
Hours: Part time, two positions available; Please note that these roles will follow a rota pattern and will include an element of weekend work (paid at an enhanced rate of pay).
Location of post: Gnoll Country Park Visitor Centre, SA11 3BS
About the role: We are currently seeking a well motivated and customer service focussed individual to join our team as a Front of House Assistant. Gnoll Country Park has recently undergone transformational change following a significant investment to facilities. The successful candidate will play a key role in delivering exceptional customer service and be the first point of contact for many of our visitors and guests, whether it be meeting them as they arrive for their booking or answering enquiries face to face, online or over the phone.
As a Front of House Assistant, you will generally be based on the First Floor of the new Visitor Centre and will meet and greet guests and booking hosts, ensuring that they have a great experience and are fully accommodated during their visit. Additionally, you will serve hot and cold drinks and snacks from the servery to all customers using the First floor café and Treetops Indoor Play. As the main point of contact for Treetops Indoor Play, you will process bookings and complete regular checks, ensuring safety and cleanliness at all times. Your daily routine will include interacting with customers face to face but also answering enquiries and making bookings using an online platform and at times over the phone. Duties will also require some cleaning tasks and setting up for bookings and events.
About you: Do you have:
- Experience of working and excelling in a customer service environment.
- Experience and knowledge of catering service and Food Hygiene principles.
- Ability to learn and operate online systems for handling enquiries and bookings.
- Experience in cash handling and banking procedures.
- Experience of working in a busy leisure or hospitality venue, able to work under pressure and using initiative.
- Available to work a rota pattern to include weekends and flexibility to accommodate certain events.
About us: We believe in rewarding and recognising our colleagues’ efforts and achievements. We also believe that there’s life at work and life outside of work. We want everyone to be healthy and happy and have the financial resources and support they need. Select to work for us and you’ll be rewarded with a range of attractive benefits and support to help you live your best life.
- Hybrid working (in some roles) and flexible working schemes to improve your work life balance.
- Benefit from a competitive employee package with a remarkable 15.3% employer pension contribution.
- Enjoy a holiday entitlement of 25 days, increasing to 32 days after 5 years’ service (not forgetting the additional 8 bank holidays too).
- Access discounted gym membership with Celtic Leisure.
- Utilise the cycle to work scheme with up to 40% off bikes and cycling equipment.
- Purchase a new car through Tusker salary sacrifice scheme.
- Enjoy exclusive discounts at local and national retailers with the Smart Spend app through our staff wellbeing group.
If you would like to start a rewarding career with a company that values and invests in its employees and you have the necessary experience and qualifications, this could be your dream job and we would love to hear from you. Applications may be submitted in Welsh, applications submitted in Welsh will not be treated less favourably than an application submitted in English. We are committed to providing training opportunities and the professional development of all our employees. We look forward to welcoming you to Team NPT.
Front of House Assistant in Neath employer: NPT Pass
Join Team NPT at Gnoll Country Park, where we prioritise employee wellbeing and development in a vibrant work environment. As a Front of House Assistant, you'll enjoy generous benefits including a competitive pension scheme, flexible working hours, and opportunities for professional growth, all while contributing to an exceptional visitor experience in our newly transformed facilities. We believe in recognising your efforts and ensuring a healthy work-life balance, making this an ideal place for those seeking meaningful employment.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Assistant in Neath
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at NPT Pass and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Front of House Assistant in Neath
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at NPT Pass that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at NPT Pass.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at NPT Pass get a sense of who you are beyond your experience!
How to prepare for a job interview at NPT Pass
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at NPT Pass and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
