At a Glance
- Tasks: Support the Adult Safeguarding and DoLS Team by gathering information and liaising with partner agencies.
- Company: Join Neath Port Talbot Council, a forward-thinking local authority dedicated to community welfare.
- Benefits: Enjoy generous holidays, a competitive pension, and discounted gym memberships.
- Other info: Flexible hybrid working arrangements and excellent career development opportunities await you.
- Why this job: Make a real difference in people's lives while working in a supportive and innovative team.
- Qualifications: GCSEs or equivalent, experience in social care, and relevant qualifications preferred.
The predicted salary is between 22600 - 29200 £ per year.
Details of the job are provided below. Further information is available in the Job Description and Person Specification.
Job reference: REQ05077
Date posted: 06/02/2026
Application closing date: 23/02/2026
Location: Neath Civic Centre
Salary: £26,197 - £29,345 per annum based on 35 hours.
Package: Generous holiday entitlement, Employee Assistance Programme, Local Government Pension Scheme with 22.4% employer contributions, discounted gym membership with Celtic Leisure and excellent development opportunities.
Contractual hours: 35
Basis: Full time
Job category/type: Social Care
Location of post: Hybrid/ Neath Civic Centre
Your workstyle will be a mobile hybrid worker in this role which gives you the flexibility to work from home and from a variety of Council workplaces.
About the role:
We are currently seeking to recruit a Contact Officer to join The Adult Safeguarding and DoLS Team. The role of the Contact officer will be to support the Adult Safeguarding and DoLS Team by working collaboratively with the Duty Social Worker and Duty Manager to make initial enquiries gathering information and facts into reports concerning adults at risk. The role involves gathering relevant information, liaising with partner agencies, which in turn then contributes to the decision-making process regarding safeguarding concerns.
We work alongside a range of professionals within the teams, including colleagues from the health board, police, therapies and children’s services. It is an exciting time to join adult social care with friendly, experienced and supportive colleagues who are dedicated to provide a service that puts citizens at the centre of our work.
Our work is with people experiencing complex situations, and you will be adept at building partnerships within our organisation as well as with partner agencies. We are keen to hear from individuals who want to work within a forward-thinking, innovative team. If you are committed to driving outcomes for those we support, are able to practice and support others in making Safeguarding person-centred and can promote positive risk-taking.
You will have a strong desire to support the Local Authority’s objectives in ensuring it meets its duties under the Social Services and Wellbeing (Wales) Act and importantly, to enable people in our community to live safely, free from abuse and neglect. You will be supported by frequent high-quality supervision and peer/leader support daily, alongside development opportunities. Hybrid working arrangements are available for this role. Each role at NPT is different and your working arrangements will be determined based on the requirements of the role and in collaboration with you and your needs as part of the recruitment process. Your contractual location will be the designated council office for your team.
About you:
Do you have:
- A reasonable standard of education to GCSE (or equivalent) level.
- A related experience of working with people with social care needs in the communities they live in, with families and with their social networks, either in a paid or voluntary capacity.
- A qualification related to the Social Work or Caring Professions e.g. BTec Social Care, Nursing, NVQ and some knowledge and understanding of principles of the Social Services and Wellbeing (Wales) Act 2014 would also be an advantage.
About us:
We believe in rewarding and recognising our colleagues’ efforts and achievements. We also believe that there’s life at work and life outside of work. We want everyone to be healthy and happy and have the financial resources and support they need. Choose to work for us and you’ll be rewarded with a range of attractive benefits and support to help you live your best life.
Hybrid working (in some roles) and flexible working schemes to improve your work-life balance. Benefit from a competitive employee package with a remarkable 22.4% employer pension contribution. Enjoy a holiday entitlement of 25 days, increasing to 32 days after 5 years’ service (not forgetting the additional 8).
Contact officer - Safeguarding and DoLs Team in Neath employer: NPT Pass
Neath Port Talbot Council is an exceptional employer that prioritises the well-being and professional growth of its employees. With a supportive work culture, generous benefits including a competitive pension scheme and flexible hybrid working arrangements, we empower our staff to thrive both personally and professionally while making a meaningful impact in the community. Join us in a role where you can contribute to safeguarding vulnerable adults and enjoy a fulfilling career with excellent development opportunities.
StudySmarter Expert Advice🤫
We think this is how you could land Contact officer - Safeguarding and DoLs Team in Neath
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at NPT Pass.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from NPT Pass!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like NPT Pass, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at NPT Pass or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Contact officer - Safeguarding and DoLs Team in Neath
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to NPT Pass:Before hitting send, make sure to tailor your application specifically to NPT Pass! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at NPT Pass
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
