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- Tasks: Support the Adult Safeguarding and DoLS Team by gathering information and liaising with partner agencies.
- Company: Join Neath Port Talbot Council, a forward-thinking local authority dedicated to community welfare.
- Benefits: Enjoy generous holidays, a competitive pension, and discounted gym memberships.
- Why this job: Make a real difference in people's lives while working in a supportive and innovative team.
- Qualifications: GCSEs or equivalent, experience in social care, and relevant qualifications preferred.
- Other info: Flexible hybrid working arrangements and excellent career development opportunities await you.
The predicted salary is between 22600 - 29200 £ per year.
Details of the job are provided below. Further information is available in the Job Description and Person Specification.
Job reference: REQ05077
Date posted: 06/02/2026
Application closing date: 23/02/2026
Location: Neath Civic Centre
Salary: £26,197 - £29,345 per annum based on 35 hours.
Package: Generous holiday entitlement, Employee Assistance Programme, Local Government Pension Scheme with 22.4% employer contributions, discounted gym membership with Celtic Leisure and excellent development opportunities.
Contractual hours: 35
Basis: Full time
Job category/type: Social Care
Location of post: Hybrid/ Neath Civic Centre
Your workstyle will be a mobile hybrid worker in this role which gives you the flexibility to work from home and from a variety of Council workplaces.
About the role:
We are currently seeking to recruit a Contact Officer to join The Adult Safeguarding and DoLS Team. The role of the Contact officer will be to support the Adult Safeguarding and DoLS Team by working collaboratively with the Duty Social Worker and Duty Manager to make initial enquiries gathering information and facts into reports concerning adults at risk. The role involves gathering relevant information, liaising with partner agencies, which in turn then contributes to the decision-making process regarding safeguarding concerns.
We work alongside a range of professionals within the teams, including colleagues from the health board, police, therapies and children’s services. It is an exciting time to join adult social care with friendly, experienced and supportive colleagues who are dedicated to provide a service that puts citizens at the centre of our work.
Our work is with people experiencing complex situations, and you will be adept at building partnerships within our organisation as well as with partner agencies. We are keen to hear from individuals who want to work within a forward-thinking, innovative team. If you are committed to driving outcomes for those we support, are able to practice and support others in making Safeguarding person-centred and can promote positive risk-taking.
You will have a strong desire to support the Local Authority’s objectives in ensuring it meets its duties under the Social Services and Wellbeing (Wales) Act and importantly, to enable people in our community to live safely, free from abuse and neglect. You will be supported by frequent high-quality supervision and peer/leader support daily, alongside development opportunities. Hybrid working arrangements are available for this role. Each role at NPT is different and your working arrangements will be determined based on the requirements of the role and in collaboration with you and your needs as part of the recruitment process. Your contractual location will be the designated council office for your team.
About you:
Do you have:
- A reasonable standard of education to GCSE (or equivalent) level.
- A related experience of working with people with social care needs in the communities they live in, with families and with their social networks, either in a paid or voluntary capacity.
- A qualification related to the Social Work or Caring Professions e.g. BTec Social Care, Nursing, NVQ and some knowledge and understanding of principles of the Social Services and Wellbeing (Wales) Act 2014 would also be an advantage.
About us:
We believe in rewarding and recognising our colleagues’ efforts and achievements. We also believe that there’s life at work and life outside of work. We want everyone to be healthy and happy and have the financial resources and support they need. Choose to work for us and you’ll be rewarded with a range of attractive benefits and support to help you live your best life.
Hybrid working (in some roles) and flexible working schemes to improve your work-life balance. Benefit from a competitive employee package with a remarkable 22.4% employer pension contribution. Enjoy a holiday entitlement of 25 days, increasing to 32 days after 5 years’ service (not forgetting the additional 8).
Contact officer - Safeguarding and DoLs Team in Neath employer: NPT Pass
Contact Detail:
NPT Pass Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact officer - Safeguarding and DoLs Team in Neath
✨Tip Number 1
Network like a pro! Reach out to current employees at Neath Port Talbot Council on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for the interview process.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of the Social Services and Wellbeing (Wales) Act. Being able to discuss this confidently will show that you're serious about the role and understand its importance.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to safeguarding and working with vulnerable adults. We recommend doing mock interviews with friends or family to get comfortable.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re keen on joining our team at Neath Port Talbot Council.
We think you need these skills to ace Contact officer - Safeguarding and DoLs Team in Neath
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Contact Officer. We want to see how you can contribute to our Adult Safeguarding and DoLS Team, so don’t hold back on showcasing your relevant experience!
Showcase Your Passion: Let your enthusiasm for social care shine through in your written application. We’re looking for individuals who are committed to making a difference in the community, so share your motivation for wanting to join our team and support those at risk.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon. We appreciate well-structured applications that make it easy for us to see your qualifications and fit for the role.
Apply Through Our Website: Don’t forget to submit your application through our official website! It’s the best way to ensure we receive your details and can process your application smoothly. Plus, you’ll find all the necessary information about the role there too!
How to prepare for a job interview at NPT Pass
✨Know Your Stuff
Make sure you’re familiar with the Social Services and Wellbeing (Wales) Act 2014. Brush up on its principles and how they apply to safeguarding adults. This will show that you’re not just interested in the role, but that you understand the legal framework that underpins it.
✨Showcase Your Experience
Prepare specific examples from your past work or volunteer experiences where you’ve supported individuals with social care needs. Highlight how you built partnerships and collaborated with other professionals, as this is key for the Contact Officer role.
✨Ask Thoughtful Questions
Come prepared with questions about the team dynamics and the types of cases you might encounter. This demonstrates your genuine interest in the role and helps you gauge if the team is the right fit for you.
✨Emphasise Your People Skills
Since the role involves working closely with vulnerable adults and various agencies, be ready to discuss how you handle sensitive situations and build rapport. Share stories that illustrate your empathy and ability to communicate effectively.
