At a Glance
- Tasks: Support children and families in a dynamic team, providing essential care and assistance.
- Company: Join Neath Port Talbot Council, dedicated to community welfare and employee wellbeing.
- Benefits: Enjoy generous holiday entitlement, competitive salary, and excellent pension contributions.
- Other info: Be part of a supportive team with great career development opportunities.
- Why this job: Make a real difference in children's lives while enjoying a flexible work environment.
- Qualifications: Minimum of 4 GCSEs including English/Welsh and Maths; experience with children is a plus.
The predicted salary is between 22000 - 24000 £ per year.
Details of the job are provided below. Further information is available in the Job Description and Person Specification.
Job reference: REQ05059
Date posted: 29/01/2026
Application closing date: 16/02/2026
Location: Neath Civic Centre
Salary: Grade 4 - £25,583 - £27,254 per annum
Package: Generous holiday entitlement, Employee Assistance Programme, Local Government Pension Scheme with 22.4% employer contributions, discounted gym membership with Celtic Leisure and excellent development opportunities
Contractual hours: 37
Basis: Full time
Job category/type: Social Care
Location of post: Neath Civic Centre, Neath
Fixed Term Contract until the 31.12.2027
Workstyle: Your workstyle will be a mobile hybrid worker in this role which gives you the flexibility to work from home and from a variety of Council workplaces.
It is an exciting time in Neath Port Talbot (NPT) Children’s Services as we have recently restructured some of our services to better support the children, young people and families that we work with. As a result, we are currently looking for four Contact/Family Workers to join our Child Care Disability Team.
In NPT we believe in taking a strengths-based approach with our families, and value the importance of preventative work in order to support families through some of the most challenging of times. The role of the Contact/Family Worker will be critical as we move forward with this model of working.
Staff wellbeing is a priority in NPT and we endeavour to promote this constantly. The successful applicants will join our Child Care Disability Team and have access to established management structure of a Team Manager, Deputy Team Managers and Consultant Social Workers; regular supervision (at a minimum of every 28 days); flexible working arrangements, such as compressed hours; and access to training for ongoing learning and development opportunities. Neath Port Talbot Children’s Services has one of the lowest caseloads across Wales, allowing staff the capacity to provide a high quality support whilst also having a healthy work life balance.
As part of the role, Contact/Family Workers will provide high-quality support within a dynamic and busy children with disabilities team. Tasks include:
- Taking telephone calls
- Transporting children and their families
- Direct work with children
- Supporting children to spend time with extended family members
- Supporting routines within the home environment
- Supporting the case management role
- Keeping up to date recordings
- Engaging in multidisciplinary meetings
- Feeding into outcomes planning for children and young people
- Liaising with multi-agency partners for this purpose
The successful applicant will need to work flexible hours to support the identified needs of the children and families that we work with. The role will be governed in accordance with legislation, policies and procedures and best practice.
The contract will initially be for a 24-month period, however, there will be scope to review the impact the role is having on our service with a view to offer an extension.
The post requires a minimum of 4 GCSEs grade C or above, one of which must be English or Welsh plus Mathematics, or equivalent. Experience of direct work with children with disabilities and families is a desired skillset for this role.
The Local Authority strives to recognise staff contribution by means of annual recognition awards and an annual staff conference which celebrates the successes and promotes outstanding practice.
If you would like to be part of a service that strives for excellence and supports its employees to achieve their potential, this could be the role for you. We can offer you secure employment with a very competitive salary and generous terms and conditions including 25 days annual leave (rising to 32 days after 5 years continuous service) plus 2 extra days at Christmas, pension scheme and sick pay scheme as well as free staff parking at various Local Authority owned car parks. We also have a Health and Well-being Group with a staff lottery and associated discounts.
If you think that you have the necessary experience and qualifications for this role, we would love to hear from you.
About us: We believe in rewarding and recognising our colleagues’ efforts and achievements. We also believe that there’s life at work and life outside of work. We want everyone to be healthy and happy and have the financial resources and support they need.
Choose to work for us and you’ll be rewarded with a range of attractive benefits and support to help you live your best life.
- Hybrid working (in some roles) and flexible working schemes to improve your work life balance
- Benefit from a competitive employee package with a remarkable 22.4% employer pension contribution
- Enjoy a holiday entitlement of 25 days, increasing to 32 days after 5 years’ service (not forgetting the additional 8 bank holidays too)
- Access discounted gym membership with Celtic Leisure
- Utilise the cycle to work scheme with up to 40% off bikes and cycling equipment
- Purchase a new car through Tusker salary sacrifice scheme
- Enjoy exclusive discounts at local and national retailers with the Smart Spend app through our staff wellbeing group.
If you would like to start a rewarding career with a company that values and invests in its employees and you have the necessary experience and qualifications, this could be your dream job and we would love to hear from you.
For an informal discussion, please contact:
DBS requirements: This post is subject to an enhanced with child barred list DBS disclosure. Neath Port Talbot Council is totally committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. Our employees are equally committed to ensuring the safety and protection of all children and young people and will take action to safeguard their wellbeing.
The recruitment process for this post will be underpinned by rigorous safer recruitment assessment to ensure that children and young people are protected.
Welsh Language Requirements: Welsh Language skills are not required.
Additional Information: Applications may be submitted in Welsh, applications submitted in Welsh will not be treated less favourably than an application submitted in English. We offer a guaranteed interview scheme for candidates who have a disability and armed forces veterans. In support of employees of Tata Steel who are at risk of redundancy, or have been made redundant in 2024, Neath Port Talbot Council is offering a guaranteed interview for jobs across the Council. Please note that applicants must meet all the essential criteria, as shown in the person specification, to qualify for a guaranteed interview. If you are or going to be affected by the job losses at Tata Steel then we would welcome an application from you. Just make it known on your application form that you are currently at risk of redundancy or you have been made redundant.
At Team NPT, we all work together to serve the people, communities and businesses of Neath Port Talbot. We are committed to providing training opportunities and the professional development of all our employees. We look forward to welcoming you to Team NPT.
Contact/Family Worker in Neath employer: NPT Pass
Neath Port Talbot Council is an exceptional employer that prioritises staff wellbeing and professional development, offering a supportive work culture where employees can thrive. With flexible working arrangements, competitive salaries, and generous holiday entitlements, including 25 days annual leave rising to 32 after five years, the Council fosters a healthy work-life balance while empowering its workforce to make a meaningful impact in the community. Join us in a role that not only provides job security but also values your contributions through recognition awards and ongoing training opportunities.
StudySmarter Expert Advice🤫
We think this is how you could land Contact/Family Worker in Neath
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at NPT Pass.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from NPT Pass!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like NPT Pass, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at NPT Pass or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Contact/Family Worker in Neath
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to NPT Pass:Before hitting send, make sure to tailor your application specifically to NPT Pass! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at NPT Pass
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
