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- Tasks: Support children and families in a dynamic team, providing essential care and assistance.
- Company: Join Neath Port Talbot Council, dedicated to community welfare and employee wellbeing.
- Benefits: Enjoy generous holiday entitlement, competitive salary, and excellent pension contributions.
- Why this job: Make a real difference in children's lives while enjoying a flexible work environment.
- Qualifications: Minimum of 4 GCSEs including English/Welsh and Maths; experience with children is a plus.
- Other info: Be part of a supportive team with great career development opportunities.
The predicted salary is between 22000 - 24000 £ per year.
Details of the job are provided below. Further information is available in the Job Description and Person Specification.
Job reference: REQ05059
Date posted: 29/01/2026
Application closing date: 16/02/2026
Location: Neath Civic Centre
Salary: Grade 4 - £25,583 - £27,254 per annum
Package: Generous holiday entitlement, Employee Assistance Programme, Local Government Pension Scheme with 22.4% employer contributions, discounted gym membership with Celtic Leisure and excellent development opportunities
Contractual hours: 37
Basis: Full time
Job category/type: Social Care
Location of post: Neath Civic Centre, Neath
Fixed Term Contract until the 31.12.2027
Workstyle: Your workstyle will be a mobile hybrid worker in this role which gives you the flexibility to work from home and from a variety of Council workplaces.
It is an exciting time in Neath Port Talbot (NPT) Children’s Services as we have recently restructured some of our services to better support the children, young people and families that we work with. As a result, we are currently looking for four Contact/Family Workers to join our Child Care Disability Team.
In NPT we believe in taking a strengths-based approach with our families, and value the importance of preventative work in order to support families through some of the most challenging of times. The role of the Contact/Family Worker will be critical as we move forward with this model of working.
Staff wellbeing is a priority in NPT and we endeavour to promote this constantly. The successful applicants will join our Child Care Disability Team and have access to established management structure of a Team Manager, Deputy Team Managers and Consultant Social Workers; regular supervision (at a minimum of every 28 days); flexible working arrangements, such as compressed hours; and access to training for ongoing learning and development opportunities. Neath Port Talbot Children’s Services has one of the lowest caseloads across Wales, allowing staff the capacity to provide a high quality support whilst also having a healthy work life balance.
As part of the role, Contact/Family Workers will provide high-quality support within a dynamic and busy children with disabilities team. Tasks include:
- Taking telephone calls
- Transporting children and their families
- Direct work with children
- Supporting children to spend time with extended family members
- Supporting routines within the home environment
- Supporting the case management role
- Keeping up to date recordings
- Engaging in multidisciplinary meetings
- Feeding into outcomes planning for children and young people
- Liaising with multi-agency partners for this purpose
The successful applicant will need to work flexible hours to support the identified needs of the children and families that we work with. The role will be governed in accordance with legislation, policies and procedures and best practice.
The contract will initially be for a 24-month period, however, there will be scope to review the impact the role is having on our service with a view to offer an extension.
The post requires a minimum of 4 GCSEs grade C or above, one of which must be English or Welsh plus Mathematics, or equivalent. Experience of direct work with children with disabilities and families is a desired skillset for this role.
The Local Authority strives to recognise staff contribution by means of annual recognition awards and an annual staff conference which celebrates the successes and promotes outstanding practice.
If you would like to be part of a service that strives for excellence and supports its employees to achieve their potential, this could be the role for you. We can offer you secure employment with a very competitive salary and generous terms and conditions including 25 days annual leave (rising to 32 days after 5 years continuous service) plus 2 extra days at Christmas, pension scheme and sick pay scheme as well as free staff parking at various Local Authority owned car parks. We also have a Health and Well-being Group with a staff lottery and associated discounts.
If you think that you have the necessary experience and qualifications for this role, we would love to hear from you.
About us: We believe in rewarding and recognising our colleagues’ efforts and achievements. We also believe that there’s life at work and life outside of work. We want everyone to be healthy and happy and have the financial resources and support they need.
Choose to work for us and you’ll be rewarded with a range of attractive benefits and support to help you live your best life.
- Hybrid working (in some roles) and flexible working schemes to improve your work life balance
- Benefit from a competitive employee package with a remarkable 22.4% employer pension contribution
- Enjoy a holiday entitlement of 25 days, increasing to 32 days after 5 years’ service (not forgetting the additional 8 bank holidays too)
- Access discounted gym membership with Celtic Leisure
- Utilise the cycle to work scheme with up to 40% off bikes and cycling equipment
- Purchase a new car through Tusker salary sacrifice scheme
- Enjoy exclusive discounts at local and national retailers with the Smart Spend app through our staff wellbeing group.
If you would like to start a rewarding career with a company that values and invests in its employees and you have the necessary experience and qualifications, this could be your dream job and we would love to hear from you.
For an informal discussion, please contact:
DBS requirements: This post is subject to an enhanced with child barred list DBS disclosure. Neath Port Talbot Council is totally committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. Our employees are equally committed to ensuring the safety and protection of all children and young people and will take action to safeguard their wellbeing.
The recruitment process for this post will be underpinned by rigorous safer recruitment assessment to ensure that children and young people are protected.
Welsh Language Requirements: Welsh Language skills are not required.
Additional Information: Applications may be submitted in Welsh, applications submitted in Welsh will not be treated less favourably than an application submitted in English. We offer a guaranteed interview scheme for candidates who have a disability and armed forces veterans. In support of employees of Tata Steel who are at risk of redundancy, or have been made redundant in 2024, Neath Port Talbot Council is offering a guaranteed interview for jobs across the Council. Please note that applicants must meet all the essential criteria, as shown in the person specification, to qualify for a guaranteed interview. If you are or going to be affected by the job losses at Tata Steel then we would welcome an application from you. Just make it known on your application form that you are currently at risk of redundancy or you have been made redundant.
At Team NPT, we all work together to serve the people, communities and businesses of Neath Port Talbot. We are committed to providing training opportunities and the professional development of all our employees. We look forward to welcoming you to Team NPT.
Contact/Family Worker in Neath employer: NPT Pass
Contact Detail:
NPT Pass Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact/Family Worker in Neath
✨Tip Number 1
Network like a pro! Reach out to people in the field, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the organisation and understanding their values. Tailor your responses to show how your experience aligns with their mission, especially in supporting children and families.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to build confidence. Focus on articulating your experiences with children and families, as this will be key in showcasing your suitability for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Neath Port Talbot Council.
We think you need these skills to ace Contact/Family Worker in Neath
Some tips for your application 🫡
Read the Job Description Carefully: Before you start writing, make sure to read through the job description and person specification thoroughly. This will help us understand what Neath Port Talbot Council is looking for and tailor your application accordingly.
Showcase Relevant Experience: When detailing your experience, focus on your work with children and families, especially those with disabilities. We want to see how your background aligns with the strengths-based approach mentioned in the job description.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to highlight your skills and experiences. This makes it easier for us to see why you’d be a great fit for the Contact/Family Worker role.
Apply Through Our Website: Make sure to submit your application through our official website. This ensures that your application is received directly by us and helps streamline the process. We can’t wait to hear from you!
How to prepare for a job interview at NPT Pass
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Contact/Family Worker. Familiarise yourself with the strengths-based approach mentioned in the job description and think about how your experience aligns with supporting children and families through challenging times.
✨Showcase Relevant Experience
Be ready to discuss your direct work with children with disabilities and families. Prepare specific examples that highlight your skills in communication, empathy, and problem-solving. This will demonstrate your capability to thrive in a dynamic team environment.
✨Ask Insightful Questions
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, and how success is measured in this role. This shows your genuine interest in the position and helps you gauge if it’s the right fit for you.
✨Emphasise Flexibility and Teamwork
Since the role requires flexible working hours and collaboration with multi-agency partners, be sure to express your adaptability and teamwork skills. Share examples of how you've successfully worked in a team or adapted to changing circumstances in previous roles.
