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- Tasks: Support households in emergency accommodation with tailored, person-centred assistance.
- Company: Join Neath Port Talbot Council and make a difference in your community.
- Benefits: Generous holiday entitlement, hybrid working, and a strong pension scheme.
- Other info: Fast-paced, rewarding environment with excellent development opportunities.
- Why this job: Be part of a dynamic team making a real impact on homelessness.
- Qualifications: Experience in housing services and strong problem-solving skills required.
The predicted salary is between 31022 - 33699 £ per year.
We are currently seeking a committed, enthusiastic and organised individual to join our team as a Support & Accommodation Officer. The Emergency Accommodation Support Team sits within the wider Homelessness Assessment, Prevention, and Support Service (HAPSS). This service provides support to all households placed into emergency accommodation.
As a Support and Accommodation Officer, you will work as an integral part of our team in supporting households as they navigate their homelessness – through tailored, person‑centred support delivered with empathy and compassion. You will do this through providing appropriate, accurate and timely support, advice, information, and assistance. You will work to identify support needs, and address barriers to successfully enable households to move on and secure suitable alternative accommodation. You will be part of a dynamic team of staff, who have a host of experience, skills, and knowledge, and work in partnership with a wide range of internal and external services to provide relevant support to our service users.
The work is fast paced, varied, and rewarding. In a challenging and reactive service, you will be trusted to use your initiative while being supported through regular supervision and strong team working.
Daily Routine and Responsibilities
- Working directly with households placed into emergency accommodation, providing housing and tenancy related support through:
- Development and implementation of Support Plans created through Support Needs and Risk Assessments.
- Partnership working with key stakeholders such as housing and specialist support providers.
- Maintaining accurate and timely case records in line with statutory and funded service requirements.
- Working within the parameters of the Housing (Wales) Act, 2014 and Renting Homes Wales Act, 2016, ensuring all statutory obligations are met.
About You – Qualifications and Experience
- Experience of delivering a front-line homelessness or housing-related service with a working knowledge of homelessness legislation and good practice.
- Experience of working in a multi-agency environment, with an understanding of partner agency roles.
- Knowledge of issues and problems encountered by homeless households and an understanding of how to overcome those problems.
- Strong problem-solving skills, with the ability to manage your own workload effectively.
- Effective written and verbal communication skills, with good numeracy and IT skills.
- Strong organisational skills, with the ability to manage competing demands and work independently as well as part of a team.
- You will also hold a minimum of 4 GCSEs at Grade A–C (or equivalent).
Benefits
- Hybrid working (in some roles) and flexible working schemes to improve your work life balance.
- Benefit from a competitive employee package with a notable 15.3% employer pension contribution.
- Enjoy a holiday entitlement of 25 days, increasing to 32 days after 5 years’ service (plus the additional 8 bank holidays).
Support And Accommodation Officer in London employer: NPT Pass
Contact Detail:
NPT Pass Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support And Accommodation Officer in London
✨Tip Number 1
Network like a pro! Reach out to people in the housing and homelessness sector. Attend local events or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the organisation and its values. Understand their approach to homelessness support. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to problem-solving and teamwork. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your relevant experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Support And Accommodation Officer in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with the Support and Accommodation Officer role. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Skills: Don’t just list your qualifications; demonstrate how your skills in problem-solving and communication can make a difference in supporting households. We want to see real examples of how you've tackled challenges in the past.
Be Person-Centred: Since this role is all about empathy and support, share any experiences where you've worked closely with individuals or groups. Highlight your ability to provide tailored support and how you’ve made a positive impact on others.
Apply Through Our Website: We encourage you to submit your application through our website for a smoother process. It’s the best way to ensure your application gets to us directly and is considered promptly!
How to prepare for a job interview at NPT Pass
✨Know Your Stuff
Make sure you brush up on homelessness legislation and the specific duties of a Support and Accommodation Officer. Familiarise yourself with the Housing (Wales) Act, 2014 and the Renting Homes Wales Act, 2016. This knowledge will show that you're serious about the role and understand the legal framework you'll be working within.
✨Show Your Empathy
Since this role involves supporting vulnerable households, it's crucial to demonstrate your empathy and compassion during the interview. Share examples from your past experiences where you've successfully supported individuals in challenging situations. This will highlight your ability to connect with service users on a personal level.
✨Highlight Teamwork Skills
The job requires working closely with various stakeholders, so be prepared to discuss your experience in a multi-agency environment. Talk about how you've collaborated with different teams or organisations in the past, and how you can bring that teamwork spirit to the Support and Accommodation Officer role.
✨Prepare Questions
Interviews are a two-way street, so come armed with thoughtful questions about the team dynamics, support structures, and the challenges faced by the Emergency Accommodation Support Team. This shows your genuine interest in the position and helps you assess if it's the right fit for you.