Customer Service Officer

Job details

Job reference REQ05019 Date posted 16/01/2026 Application closing date 06/02/2026 Location Various Salary £27,694 - £31,022 Per Annum Package Generous holiday entitlement, Employee Assistance Programme, Local Government Pension Scheme with 22.4% employer contributions, discounted gym membership with Celtic Leisure and excellent development opportunities Contractual hours 37 Basis Full time Job category/type Customer Services Attachments CUSTOMER SERVICE OFFICER REQ05019 JDPS (English).docx CUSTOMER SERVICE OFFICER REQ05019 JDPS (Welsh).docx Reasons to Work for Neath Port Talbot Council.pptx

Working Style: Your workstyle will be a mobile hybrid worker in this role which gives you the flexibility to work from home and from a variety of Council workplaces.

We are currently seeking an enthusiastic individual to join our team as a Customer Service Officer.

If you have a passion for customer service and want to work for a reputable organisation, then read on.

We provide a multi-channel, first point of contact service for a variety of external and internal customers, responding to queries through reception services, telephone, e-mail and web-based enquiries.

As a Customer Service Officer, you will have proven ability in customer service, who can remain calm under pressure, and who thrives in a demanding and challenging environment.

Your daily routine will cover a variety of locations, providing face to face, telephone and administration duties.

About you

Do you have:

• Experience working in a customer service environment
• Ability to work under pressure and as part of a team
• Ability to deal competently and diplomatically with external and internal customers, sometimes in difficult situations.
• A flexible attitude toward change, proactively responding to the demand of customers and the organisation.

One of which must be English or Welsh, plus mathematics, or a qualification of a comparable level, e.g. Intermediate GNVQ Level 2, BTEC First Certificate, or have relevant experience to evidence in place of these.

We would welcome those with experience in the following roles:

We would welcome those with experience in the following roles

• Hybrid working (in some roles) and flexible working schemes to improve your work life balance
• Benefit from a competitive employee package with a remarkable 22.4% employer pension contribution
• Access discounted gym membership with Celtic Leisure
• Utilise the cycle to work scheme with up to 40% off bikes and cycling equipment
• Purchase a new car through Tusker salary sacrifice scheme
• Enjoy exclusive discounts at local and national retailers with the Smart Spend app through our staff wellbeing group.

If you would like to start a rewarding career with a company that values and invests in its employees and you have the necessary experience and qualifications, this could be your dream job and we would love to hear from you.

For an informal discussion, please contact Carolyn Winchcombe or Rhian Worlock on

Neath Port Talbot Council is totally committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment. Our schools/employees are equally committed to ensuring the safety and protection of all children and young people/vulnerable adults and will take action to safeguard their wellbeing.

The recruitment process for this post will be underpinned by rigorous safer recruitment assessment to ensure that children and young people are protected.

Welsh Language Requirements:

Welsh Language skills are desirable.

Additional Information:

Applications may be submitted in Welsh; applications submitted in Welsh will not be treated less favourably than an application submitted in English.

We offer a guaranteed interview scheme for candidates who have a disability and armed forces veterans. In support of employees of Tata Steel who are at risk of redundancy, or have been made redundant in 2024, Neath Port Talbot Council is offering a guaranteed interview for jobs across the Council. Please note that applicants must meet all the essential criteria, as shown in the person specification, to qualify for a guaranteed interview. If you are or going to be affected by the job losses at Tata Steel then we would welcome an application from you. Just make it known on your application form that you are currently at risk of redundancy or you have been made redundant.

At Team NPT, we all work together to serve the people, communities and businesses of Neath Port Talbot.

We are committed to providing training opportunities and the professional development of all our employees.

We look forward to welcoming you to Team NPT.