Incident Manager (SWTRA) in Cardiff

Details of the job are provided below. Further information is available in the Job Description and Person Specification.

Job reference: REQ05749

Date posted: 17/07/2026

Application closing date: 12/08/2026

Location: Coryton

Salary: Total Reward Package starting from £59,204 (Includes shift allowance and weekend rate. Subject to being a member of the local pension scheme.)

Package: Generous holiday entitlement, Employee Assistance Programme, Local Government Pension Scheme with 15.3% employer contributions, discounted gym membership with Celtic Leisure and excellent development opportunities.

Contractual hours: 37

Basis: Full time

Job category/type: South Wales Trunk Road Agent (SWTRA)

At SWTRA, we help create a road network that connects people and places in a safer, greener and more reliable way. We work on projects across South Wales that address some of the country's most critical challenges. From complex infrastructure, increasing transport needs, and climate change - we combine innovation, expertise, and technology to make South Wales a better place to live, work and visit. You can contribute to work that will have a lasting positive impact on your local community with an organisation where diversity, equity and inclusion are shared values. We're committed to fostering a work environment that's supportive, respectful and inclusive, with great opportunities for growth.

Responsibilities:

• To provide an enhanced level of responsibility, knowledge, supervision and guidance in the delivery of effective incident management across the network.
• To support the Operations Manager in the delivery of all network operations, including Traffic Officers, Control Room, Incident and Traffic Management, winter maintenance and emergency response.

We believe in rewarding and recognising our colleagues' efforts and achievements. We also believe that there's life at work and life outside of work. We want everyone to be healthy and happy and have the financial resources and support they need.

Choose to work for us and you'll be rewarded with a range of attractive benefits and support to help you live your best life.

• Hybrid working (in some roles) and flexible working schemes to improve your work life balance.
• Benefit from a competitive employee package with a remarkable 15.3% employer pension contribution.
• Enjoy a holiday entitlement of 25 days, increasing to 32 days after 5 years' service (not forgetting the additional 8 bank holidays too).
• Access discounted gym membership with Celtic Leisure.
• Utilise the cycle to work scheme with up to 40% off bikes and cycling equipment.
• Purchase a new car through Tusker salary sacrifice scheme.
• Enjoy exclusive discounts at local and national retailers with the Smart Spend app through our staff wellbeing group.

If you would like to start a rewarding career with a company that values and invests in its employees and you have the necessary experience and qualifications, this could be your dream job and we would love to hear from you.

We offer a guaranteed interview scheme for candidates who have a disability and armed forces veterans. In support of employees of Tata Steel who are at risk of redundancy, or have been made redundant in 2024, Neath Port Talbot Council is offering a guaranteed interview for jobs across the Council. Please note that applicants must meet all the essential criteria, as shown in the person specification, to qualify for a guaranteed interview. If you are or going to be affected by the job losses at Tata Steel then we would welcome an application from you. Just make it known on your application form that you are currently at risk of redundancy or you have been made redundant.

At Team NPT, we all work together to serve the people, communities and businesses of Neath Port Talbot. We are committed to providing training opportunities and the professional development of all our employees. We look forward to welcoming you to Team NPT.