Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and manage administrative teams while providing high-quality support.
- Company: Join Neath Port Talbot Council, dedicated to serving local communities.
- Benefits: Enjoy flexible hybrid working, generous holidays, and a 22.4% pension contribution.
- Why this job: Make an impact through process improvement and team leadership in a supportive environment.
- Qualifications: Experience in team management and operational processes; training provided for the right candidate.
- Other info: Applications welcomed in Welsh; guaranteed interviews for candidates with disabilities.
The predicted salary is between 23800 - 27000 £ per year.
Details of the job are provided below. Further information is available in the Job Description and Person Specification.
Job details
Job reference REQ04399 | Date posted 16/07/2025 | Application closing date 30/07/2025 | Location: Neath Civic Centre | Salary: £26,835 – £30,060 Per Annum | Package: Generous holiday entitlement, Employee Assistance Programme, Local Government Pension Scheme with 22.4% employer contributions, discounted gym membership with Celtic Leisure, and excellent development opportunities | Contractual hours: 37 | Basis: Full time | Job category/type: Administration and Business Support | Attachments: Business Support Technician REQ04399 JDPS.docx, why work for NPT v2.pptx
Working Style: Your workstyle will be an agile hybrid worker role, offering flexibility to work from home and various Council workplaces, with the opportunity to work on any days and at any times.
As a Business Support Technician, you will have supervisory responsibility for the administrative team(s) and develop strong working relationships with all levels of senior management within the Service.
The successful candidate will be responsible for:
- Providing flexible, high-quality, and efficient administrative support. Assisting with planning and developing support services. Supervising administrative staff.
Duties of the Post:
- Team Management & Supervision: Leading and managing teams of administrative and support staff, including task allocation, performance management, and professional development. Mentoring and coaching team members. Providing advice on complex issues.
- Operational Support: Overseeing daily operations, procurement of goods and services.
- Communication and Relationship Management: Maintaining strong communication channels with internal teams and external stakeholders, acting as a key contact.
- Process Improvement: Identifying areas for process improvement, implementing changes, and monitoring effectiveness. Overseeing financial processes such as petty cash, invoicing, and corporate credit card transactions.
- Business Planning & Development of IT Systems: Contributing to planning, developing, and organizing support service systems, procedures, and policies. Researching, analyzing, and evaluating data to produce reports and information.
About you:
Do you have the following skills and experience:
- Team Leadership: Proven experience managing and mentoring teams.
- Operational Management: Understanding of business processes and efficiency improvements. Planning and organizing activities to meet objectives.
- Stakeholder Management: Strong interpersonal skills for building relationships and effective communication with stakeholders. Experience with petty cash, invoicing, and credit card processes.
- Administrative IT Systems: Proficiency in Microsoft Office and promoting technology to modernize administrative practices.
- Problem-Solving: Ability to analyze data, identify issues, and develop solutions.
- Change Management: Experience supporting organizational change initiatives. NVQ Level 3 in Business Administration or equivalent experience. Supervisory experience is desirable but not essential, as full training will be provided. Access to suitable transport (driving license/car) is essential.
Additional benefits include hybrid working, flexible schemes, a 22.4% employer pension contribution, discounted gym memberships, cycle-to-work scheme, car salary sacrifice, and exclusive discounts.
If interested, contact Rachael Pickering, Business Manager, for an informal discussion at (01639) 685898 or r.pickering@npt.gov.uk.
DBS requirements: This post is subject to a Basic DBS Disclosure. Neath Port Talbot Council is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. All staff and volunteers are expected to share this commitment, and the recruitment process will include rigorous safer recruitment assessments.
Welsh Language Requirements: Welsh language skills are not required for this post.
Additional Information: Applications can be submitted in Welsh, and they will not be treated less favorably. The council offers a guaranteed interview scheme for candidates with disabilities and armed forces veterans, and for those affected by redundancy at Tata Steel. Applicants should mention if they are at risk of redundancy or have been made redundant.
At Team NPT, we work together to serve the people, communities, and businesses of Neath Port Talbot. We are committed to training and professional development and look forward to welcoming you to our team.
#J-18808-Ljbffr
Business Support Technician employer: NPT Pass
Contact Detail:
NPT Pass Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Support Technician
✨Tip Number 1
Familiarise yourself with the key responsibilities of a Business Support Technician. Understanding the nuances of team management, operational support, and process improvement will help you articulate your relevant experience during discussions.
✨Tip Number 2
Reach out to current or former employees in similar roles at Neath Port Talbot Council. They can provide insights into the work culture and expectations, which can be invaluable when preparing for interviews.
✨Tip Number 3
Highlight your leadership and mentoring experiences in previous roles. Be ready to discuss specific examples of how you've successfully managed teams and improved processes, as these are crucial for this position.
✨Tip Number 4
Prepare questions for the informal discussion with Rachael Pickering. Asking insightful questions about the role and the team will demonstrate your genuine interest and help you stand out as a candidate.
We think you need these skills to ace Business Support Technician
Some tips for your application 🫡
Understand the Job Role: Read the job description thoroughly to understand the responsibilities and requirements of the Business Support Technician role. Tailor your application to highlight relevant experiences that align with these duties.
Highlight Leadership Experience: Since the role involves team management and supervision, emphasise any previous leadership or mentoring experience in your CV and cover letter. Provide specific examples of how you've successfully led teams or improved processes.
Showcase Communication Skills: Effective communication is key for this position. In your application, mention instances where you've built strong relationships with stakeholders or resolved complex issues through effective communication.
Tailor Your CV and Cover Letter: Customise your CV and cover letter to reflect the skills and experiences mentioned in the job description. Use keywords from the job listing to ensure your application stands out to hiring managers.
How to prepare for a job interview at NPT Pass
✨Showcase Your Leadership Skills
As a Business Support Technician, you'll be leading teams. Be prepared to discuss your previous experiences in team management and how you've successfully mentored or coached others. Highlight specific examples that demonstrate your leadership style.
✨Understand the Role's Operational Aspects
Familiarise yourself with the operational support duties mentioned in the job description. Be ready to talk about your understanding of business processes, efficiency improvements, and how you can contribute to the daily operations of the team.
✨Demonstrate Strong Communication Skills
Effective communication is key in this role. Prepare to discuss how you've maintained strong relationships with stakeholders in the past. Think of examples where your communication skills helped resolve issues or improve processes.
✨Be Ready for Problem-Solving Scenarios
The ability to analyse data and develop solutions is crucial. During the interview, expect questions that assess your problem-solving skills. Prepare to share instances where you've identified issues and implemented successful changes.