At a Glance
- Tasks: Provide technical and administrative support to various departments while delivering excellent customer service.
- Company: Join a dynamic team within the local government, promoting community welfare.
- Benefits: Enjoy hybrid working, competitive salary, generous pension contributions, and discounted gym memberships.
- Other info: Flexible work-life balance with opportunities for career growth and development.
- Why this job: Make a real difference in your community while developing valuable skills in a supportive environment.
- Qualifications: GCSEs or equivalent experience in a busy office with strong communication skills.
The predicted salary is between 24215 - 25989 £ per year.
Details of the job are provided below. Further information is available in the Job Description and Person Specification.
Job reference: REQ05533
Date posted: 08/06/2026
Application closing date: 07/07/2026
Location: The Quays
Salary: GR5 SCP10 £27,694.00 to SCP17 £31,022.00
Package: Employee Assistance Programme, Local Government Pension Scheme with 15.3% employer contributions, discounted gym membership with Celtic Leisure
Contractual hours: 37
Basis: Full time
Job category/type: Administration and Business Support
Location of post: Planning & Public Protection, The Quays, Brunel Way, Neath, SA11 2GG
Your workstyle will be a mobile hybrid worker in this role which gives you the flexibility to work from home and from a variety of Council workplaces.
About the role:
We are currently seeking a friendly, hardworking, conscientious individual to join our team as a Business & Technical Support Officer. The successful candidate will join a multi-skilled team providing business support to Planning, Planning Policy, Environmental Health, Trading Standards and Building Control. You will be responsible for undertaking a wide range of technical and administrative duties, whilst providing excellent standards of customer service, with conflicting priorities and continual development. You will be part of a team of four Business & Technical Support Officers, who work on a rota system of Office and Working from Home (WFH), to enable office and phone cover until 5pm (Monday – Thursday) and 4.30pm on a Friday. Full training will be provided for this role, and you will be expected to work from the Office until your training has been satisfactorily completed.
As a Business & Technical Support Officer, you will have experience in working in a fast paced, busy office environment working with data management.
Responsibilities:
- Registering and maintaining accurate applications/records
- Offer technical advice to the public on basic Building Regulations & Planning enquiries
- Receive, receipt, and bank all monies including cash payments and cheques, also take credit card payments over the telephone
- Read/measure scaled plans to assess validity of submissions and fees due on all applications
- Preparation of debtor invoices for any fees or charges due
- Extract data from back-office systems for use in management reports
About you:
Do you have:
- 4 GCSE levels grade C or above one of which must be English, or equivalent NVQ or similar. Or significant experience (minimum 5 years) with proven capability in a similarly responsible role
- Experience of working in a fast paced and busy office environment
- Experience in a work situation of data management
- Ability to maintain good standards of work and accuracy with minimal supervision and ability to exercise good judgement
- Excellent oral and written communication skills both face to face and on the telephone
Benefits:
- Hybrid working (in some roles) and flexible working schemes to improve your work life balance
- Benefit from a competitive employee package with a remarkable 15.3% employer pension contribution
- Enjoy a holiday entitlement of 25 days, increasing to 32 days after 5 years’ service (not forgetting the additional 8 bank holidays)
- Access discounted gym membership with Celtic Leisure
- Utilise the cycle to work scheme with up to 40% off bikes and cycling equipment
- Purchase a new car through Tusker salary sacrifice scheme
- Enjoy exclusive discounts at local and national retailers with the Smart Spend app through our staff wellbeing group.
Closing date: 7th July 2026
DBS requirements: This post is not subject to a DBS check
Welsh Language Requirements: Welsh Language skills are desirable.
Technical & Business Support Officer in Briton Ferry employer: NPT Pass
Join a supportive and dynamic team at The Quays, where we prioritise employee well-being and professional growth. As a Technical & Business Support Officer, you will benefit from a competitive salary, generous pension contributions, and flexible hybrid working arrangements that promote a healthy work-life balance. With opportunities for training and development, along with access to exclusive discounts and wellness programmes, this role offers a fulfilling career path in a collaborative environment dedicated to public service.
