At a Glance
- Tasks: Monitor CCTV footage and respond to emergencies, ensuring community safety.
- Company: Join Neath Port Talbot Council, dedicated to community welfare and safety.
- Benefits: Enjoy competitive salary, generous holidays, and a fantastic pension scheme.
- Other info: Flexible working options and excellent career development opportunities await you.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: 4 GCSEs at Grade C or above; strong observational and digital skills required.
The predicted salary is between 25583 - 27254 £ per year.
Details of the job are provided below. Further information is available in the Job Description and Person Specification.
Job reference: REQ05516
Date posted: 03/06/2026
Application closing date: 26/06/2026
Location: The Quays
Salary: £25,583 - £27,254 Per Annum
Package: Generous holiday entitlement, Employee Assistance Programme, Local Government Pension Scheme with 15.3% employer contributions, discounted gym membership with Celtic Leisure and excellent development opportunities
Contractual hours: 37
Basis: Full time
Job category/type: Digital, Data and Technology
Hours: 37hrs Per week / Full-time
Controllers work 12-hour shifts (07:00–19:00 or 19:00–07:00) on a Rota of 2 days, 2 nights, followed by 4 days off. Weekends, bank holiday working, and some lone working are required to maintain continuous service delivery.
Working Style: Your workstyle in this role will require you to work from a fixed workplace.
We are currently seeking a vigilant and reliable individual to join our team as a CCTV & Emergency Response Controller. Neath Port Talbot’s vision is for the county borough to be a place where everyone has an equal chance to get on in life – a place where people want to live, learn and work and bring up their family. Our dedicated CCTV team plays a vital role in supporting community safety through a purpose-built, state-of-the-art CCTV facility that operates 24 hours a day.
As a CCTV & Emergency Response Controller, you will work from and be responsible for the efficient operation of the Council’s CCTV monitoring facility and out-of-hours emergency service. You will work independently to make critical decisions, ensuring the safety and security of the community while liaising with internal departments, emergency services, local businesses, councillors and members of the public.
Daily routine includes:
- Monitoring live and recorded CCTV footage
- Responding to incidents and escalating where required
- Operating the Council’s out-of-hours emergency response service
- Communicating with police, emergency services, and stakeholders
- Maintaining accurate records and logs of incidents
- Supporting public safety through proactive observation and response
About you:
- A minimum of 4 GCSEs at Grade C (or equivalent) or above
- Strong observational skills with the ability to analyse visual information quickly and accurately
- Good digital literacy skills for data entry and communication
- The ability to remain calm, focused and professional under pressure
- Confidence to handle sensitive or potentially distressing situations
- SIA (CCTV) is preferred; however, a commitment to obtaining this qualification within 12 months is acceptable.
The post is subject to a Standard Disclosure and Barring Service (DBS) check.
Experience we would welcome:
- CCTV Operator
- Control Room Operator
- Call Handler
Benefits:
- Hybrid working and flexible working schemes to improve your work-life balance
- Competitive employee package with a remarkable 15.3% employer pension contribution
- Holiday entitlement of 25 days, increasing to 32 days after 5 years’ service (plus 8 bank holidays)
- Discounted gym membership with Celtic Leisure
- Cycle to work scheme with up to 40% off bikes and cycling equipment
- Purchase a new car through Tusker salary sacrifice scheme
- Exclusive discounts at local and national retailers through the Smart Spend app
Welsh Language Requirements: Welsh Language skills are not required.
Additional Information: Applications may be submitted in Welsh; applications submitted in Welsh will not be treated less favourably than an application submitted in English. We offer a guaranteed interview scheme for candidates who have a disability and armed forces veterans. In support of employees of Tata Steel who are at risk of redundancy, or have been made redundant in 2024, Neath Port Talbot Council is offering a guaranteed interview for jobs across the Council. Please note that applicants must meet all the essential criteria, as shown in the person specification, to qualify for a guaranteed interview. If you are or are going to be affected by the job losses at Tata Steel, we welcome an application from you; just make it known on your application form that you are currently at risk of redundancy or have been made redundant.
Safeguarding Commitment: Neath Port Talbot Council is totally committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment. Our employees are equally committed to ensuring the safety and protection of all children and young people/vulnerable adults and will take action to safeguard their wellbeing. The recruitment process for this post will be underpinned by rigorous safer recruitment assessment to ensure that children and young people are protected.
CCTV & Emergency Response Controller in Briton Ferry employer: NPT Pass
Neath Port Talbot Council is an exceptional employer, offering a supportive work culture that prioritises community safety and employee well-being. With generous benefits including a competitive pension scheme, extensive holiday entitlement, and opportunities for professional development, employees can thrive both personally and professionally in a role that makes a meaningful impact on the local community. The state-of-the-art CCTV facility provides a dynamic work environment where vigilance and reliability are rewarded, making it an ideal place for those seeking a fulfilling career in public service.
StudySmarter Expert Advice🤫
We think this is how you could land CCTV & Emergency Response Controller in Briton Ferry
✨Tip Number 1
Get to know the company! Research Neath Port Talbot Council and their CCTV operations. Understanding their values and mission will help you tailor your approach during interviews and show that you're genuinely interested.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events. This can give you insider info about the role and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to emergency response and CCTV operations. Think about scenarios where you've demonstrated strong observational skills or handled pressure – these are key in this role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Neath Port Talbot Council. Don’t miss out on this opportunity!
We think you need these skills to ace CCTV & Emergency Response Controller in Briton Ferry
Some tips for your application 🫡
Read the Job Description Carefully:Before you start your application, take a good look at the job description and person specification. This will help us understand what we're looking for and how you can showcase your skills and experience to match our needs.
Tailor Your Application:Make sure to customise your CV and cover letter for the CCTV & Emergency Response Controller role. Highlight relevant experiences and skills that align with the responsibilities mentioned in the job description. We want to see how you fit into our team!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and enthusiasm for the role.
Apply Through Our Website:Don’t forget to submit your application through our official website! It’s the best way to ensure we receive your details directly and can process your application efficiently. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at NPT Pass
✨Know Your CCTV Basics
Before the interview, brush up on your knowledge of CCTV systems and emergency response protocols. Familiarise yourself with common terminology and the latest technology in the field. This will show that you're not just interested in the role but also understand its technical aspects.
✨Demonstrate Your Observational Skills
During the interview, be prepared to discuss scenarios where your observational skills made a difference. Think of examples where you had to analyse visual information quickly and accurately. This is crucial for a CCTV & Emergency Response Controller, so highlight your ability to stay calm and focused under pressure.
✨Showcase Your Communication Skills
As this role involves liaising with various stakeholders, practice articulating your thoughts clearly. You might be asked how you would communicate with emergency services or local businesses during an incident. Use specific examples from past experiences to illustrate your communication style and effectiveness.
✨Prepare for Situational Questions
Expect situational questions that assess your decision-making skills in high-pressure environments. Think about how you would handle sensitive situations or emergencies. Prepare concise responses that demonstrate your ability to make critical decisions while ensuring community safety.
