At a Glance
- Tasks: Assist in delivering top-notch customer service at the Box Office and Café Bar.
- Company: Join the vibrant team at Pontardawe Arts Centre, a hub for arts and culture.
- Benefits: Enjoy generous holidays, a great pension scheme, and discounted gym memberships.
- Other info: Flexible working hours and excellent career development opportunities await you.
- Why this job: Be part of an exciting environment and contribute to community events and performances.
- Qualifications: No formal qualifications needed; just a positive attitude and customer care skills.
The predicted salary is between 19913 - 19913 £ per year.
Job reference: REQ05596
Date posted: 19/06/2026
Application closing date: 28/06/2026
Location: Pontardawe Arts Centre
Salary: £19,913.30 per annum
Package: Generous holiday entitlement, Employee Assistance Programme, Local Government Pension Scheme with 15.3% employer contributions, discounted gym membership with Celtic Leisure and excellent development opportunities
Contractual hours: 29.5
Basis: Part time
Job category/type: Theatre and Arts
The post is an average of 29.5hrs per week over 5 days, on a fixed 3 week rolling rota. The rota includes days, evenings and weekends. Weekend shifts are subject to an enhanced rate.
Workstyle: Your workstyle in this role will require you to work from a fixed workplace.
About the role:
We are currently seeking an enthusiastic, reliable, and customer-focused individual to join our team as a Box Office Assistant. Pontardawe Arts Centre is a vibrant and dynamic hub for arts and culture, delivering a diverse programme of live performances, cinema screenings, and community events. We are committed to providing a high standard of customer service and creating a welcoming and inclusive environment for all visitors. The Centre features a dedicated cinema space and a modern café bar, which enhances our varied artistic and cultural offer. If you are looking to contribute to the continued success and development of Pontardawe Arts Centre, this is an excellent opportunity to join a forward-thinking and supportive team.
The successful candidate will be responsible for delivering a comprehensive Box Office and Café Bar service, ensuring an efficient, professional, and welcoming experience for all customers. As a Box Office Assistant, you will play an integral role in the day-to-day operation of the venue, acting as the first point of contact for customers and supporting both front-of-house and café bar functions.
Responsibilities:
- Preparing the Box Office and café bar areas for public service
- Providing a high standard of customer service in person, via telephone, and by email
- Delivering café bar service alongside Box Office responsibilities, including operating both the ticketing system and café/bar till
- Supporting administrative and clerical processes
- Undertaking routine cleaning duties as required
- Accurately inputting and maintaining data on Arts Centre systems, ensuring compliance with GDPR regulations
About you:
Do you have:
- The ability to work effectively as part of a team, whilst also demonstrating initiative and the capacity to work independently
- A positive, proactive approach with a strong commitment to customer care and community engagement
- Excellent interpersonal and communication skills
- Basic IT skills, with confidence in using digital systems
Ideally, you will have:
- Experience of handling cash and card payments within a customer-facing environment
- An understanding of HACCP and COSHH procedures
- A Basic Food Hygiene Certificate
There are no formal qualifications required for this role, as full training will be provided. We would welcome applicants with experience in:
- Box Office operations within a theatre, leisure, cinema or arts environment, including the use of computerised ticketing and till systems
- Hospitality and customer service roles, such as cafés, bars, or restaurants
Benefits:
- Hybrid working (in some roles) and flexible working schemes to improve your work life balance
- Benefit from a competitive employee package with a remarkable 15.3% employer pension contribution
- Enjoy a holiday entitlement of 25 days, increasing to 32 days after 5 years’ service (not forgetting the additional 8 bank holidays too)
- Access discounted gym membership with Celtic Leisure
- Utilise the cycle to work scheme with up to 40% off bikes and cycling equipment
- Purchase a new car through Tusker salary sacrifice scheme
- Enjoy exclusive discounts at local and national retailers with the Smart Spend app through our staff wellbeing group.
If you would like to start a rewarding career with a company that values and invests in its employees and you have the necessary experience and qualifications, this could be your dream job and we would love to hear from you.
Contact: For an informal discussion, please contact Angela Jones.
Welsh Language skills are not required. Applications may be submitted in Welsh; applications submitted in Welsh will not be treated less favourably than an application submitted in English.
Guaranteed interview scheme: We offer a guaranteed interview scheme for candidates who have a disability and armed forces veterans. In support of employees of Tata Steel who are at risk of redundancy, or have been made redundant in 2024, Neath Port Talbot Council is offering a guaranteed interview for jobs across the Council. Please note that applicants must meet all the essential criteria, as shown in the person specification, to qualify for a guaranteed interview. If you are or going to be affected by the job losses at Tata Steel then we would welcome an application from you. Just make it known on your application form that you are currently at risk of redundancy or you have been made redundant.
Box Office Assistant employer: NPT Pass
Pontardawe Arts Centre is an exceptional employer, offering a vibrant work environment that fosters creativity and community engagement. With generous benefits including a competitive pension scheme, extensive holiday entitlement, and opportunities for professional development, employees are supported in achieving a healthy work-life balance while contributing to the cultural fabric of the community. Join a forward-thinking team dedicated to delivering outstanding customer service in a welcoming atmosphere, making every day at work meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Box Office Assistant
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at NPT Pass and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Box Office Assistant
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at NPT Pass that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at NPT Pass.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at NPT Pass get a sense of who you are beyond your experience!
How to prepare for a job interview at NPT Pass
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at NPT Pass and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
