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- Tasks: Coordinate service desk operations and support the engineering team for top-notch client service.
- Company: Award-winning business with over 30 years of experience in design and service.
- Benefits: 28 days holiday, pension, team lunches, free parking, and exclusive discounts.
- Why this job: Join a dynamic team and kickstart your career in a supportive environment.
- Qualifications: Strong communication skills and a proactive attitude are essential.
- Other info: Great opportunities for career growth and development.
The predicted salary is between 30000 - 42000 £ per year.
An excellent career opportunity for our client in a dynamic business established for 30-plus years, winning multiple awards for their design, installation, service & repair works.
The right individual should have a Can-Do attitude with the goal of forging a career path within the business with experience of working with engineers (not IT engineers).
Working with your busy and friendly office, you will be part of the team that ensures the service department runs in an efficient & effective manner.
Benefits:
- 28 Days Holiday
- Pension
- EAP
- Team lunch each month
- Free parking
- EE discounts plus more
Main responsibilities:
- Engaging and supporting the field engineering team to deliver the best service for our clients, constantly liaising with the engineers and clients to ensure all scheduled works are adhered to and completed within set SLA along with all related communication.
Responsibilities:
- Manage your workload and prioritise daily duties efficiently
- Reacting positively to any new service or equipment requirements
- Creating and amending job cards
- Administration duties
- Handling supplier queries and finding resolutions
- Purchase orders (adding to the database, adjusting stock levels accordingly, completing the process)
- Working knowledge of Microsoft Office, Excel, Word, and PowerPoint
Service Desk Coordinator in Stevenage employer: Npr Recruit
Contact Detail:
Npr Recruit Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Coordinator in Stevenage
✨Tip Number 1
Get to know the company inside out! Research their values, recent projects, and team culture. This will help you tailor your conversations and show that you're genuinely interested in being part of their dynamic team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing a role as a Service Desk Coordinator. You never know who might give you the inside scoop!
✨Tip Number 3
Prepare for the interview by practising common questions related to service coordination. Think about how you would handle specific scenarios, especially those involving communication with engineers and clients. We want you to shine!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team and ready to contribute to their award-winning service.
We think you need these skills to ace Service Desk Coordinator in Stevenage
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight any relevant experience you have working with engineers and managing workloads, as this will show us you're a great fit for the Service Desk Coordinator role.
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your Can-Do attitude and enthusiasm for the role. Let us know why you want to join our team and how you can contribute to our friendly office environment.
Showcase Your Communication Skills: Since you'll be liaising with engineers and clients, it's important to demonstrate your communication skills in your application. Use clear and concise language, and make sure to proofread for any errors before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our dynamic team!
How to prepare for a job interview at Npr Recruit
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Service Desk Coordinator. Familiarise yourself with how to engage with field engineers and manage workloads effectively. This will help you demonstrate your knowledge and show that you're ready to hit the ground running.
✨Show Off Your Communication Skills
Since this role involves constant liaising with engineers and clients, practice articulating your thoughts clearly. Prepare examples of how you've successfully communicated in previous roles, especially in busy environments. This will highlight your ability to maintain effective communication under pressure.
✨Demonstrate Your Can-Do Attitude
The job description emphasises a 'Can-Do attitude'. Think of specific instances where you've tackled challenges positively. Share these stories during your interview to illustrate your proactive approach and willingness to go the extra mile for both clients and colleagues.
✨Brush Up on Your Admin Skills
As a Service Desk Coordinator, you'll be handling various administrative tasks. Make sure you're comfortable with Microsoft Office, especially Excel and Word. Consider preparing a few examples of how you've managed similar tasks in the past, as this will show your organisational skills and attention to detail.
