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- Tasks: Coordinate service desk operations and support the engineering team for top-notch client service.
- Company: Award-winning business with over 30 years of experience in design and installation.
- Benefits: 28 days holiday, pension, team lunches, free parking, and exclusive discounts.
- Why this job: Join a dynamic team and kickstart your career in a supportive environment.
- Qualifications: Can-Do attitude, strong communication skills, and basic Microsoft Office knowledge.
- Other info: Great opportunity for career growth in a friendly and busy office.
The predicted salary is between 28800 - 43200 £ per year.
An excellent career opportunity for our client in a dynamic business established for 30-plus years, winning multiple awards for their design, installation, service & repair works. The right individual should have a Can-Do attitude with the goal of forging a career path within the business with experience of working with engineers (not IT engineers). Working with your busy and friendly office, you will be part of the team that ensures the service department runs in an efficient & effective manner.
Benefits:
- 28 Days Holiday
- Pension
- EAP
- Team lunch each month
- Free parking
- EE discounts plus more
Main responsibilities:
- Engaging and supporting the field engineering team to deliver the best service for our clients, constantly liaising with the engineers and clients to ensure all scheduled works are adhered to and completed within set SLA along with all related communication.
- Manage your workload and prioritise daily duties efficiently.
- Reacting positively to any new service or equipment requirements.
- Creating and amending job cards.
- Administration duties.
- Handling supplier queries and finding resolutions.
- Purchase orders (adding to the database, adjusting stock levels accordingly, completing the process).
- Working knowledge of Microsoft Office, Excel, Word, and PowerPoint.
Service Desk Coordinator employer: Npr Recruit
Contact Detail:
Npr Recruit Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you show that you're not just a fit for the role, but for the team too!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. This will help you articulate your experience and skills confidently when it counts.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Service Desk Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Service Desk Coordinator role. Highlight any relevant experience working with engineers and managing workloads, as this will show us you’re a great fit for our team.
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your Can-Do attitude and enthusiasm for the role. Share specific examples of how you've supported teams in the past, especially in busy environments.
Showcase Your Communication Skills: Since you'll be liaising with engineers and clients, it's crucial to demonstrate your communication skills in your application. Use clear and concise language, and don’t shy away from showing your friendly personality!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the role!
How to prepare for a job interview at Npr Recruit
✨Know the Company Inside Out
Before your interview, take some time to research the company’s history, values, and recent achievements. Understanding their dynamic business model and award-winning services will help you connect your experience with their goals.
✨Showcase Your Can-Do Attitude
During the interview, emphasise your positive attitude and willingness to tackle challenges. Share specific examples from your past experiences where you’ve successfully managed workloads or resolved issues, as this aligns perfectly with what they’re looking for.
✨Familiarise Yourself with Service Desk Operations
Brush up on your knowledge of service desk coordination, especially in relation to liaising with field engineers. Be prepared to discuss how you would manage daily duties, prioritise tasks, and ensure effective communication between teams.
✨Demonstrate Your Administrative Skills
Since the role involves various administrative duties, be ready to talk about your experience with Microsoft Office, particularly Excel and Word. You might even want to mention any relevant tools or software you’ve used to manage tasks efficiently.
