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- Tasks: Support the energy transition by providing analytical and administrative support in data and metering services.
- Company: Join E.ON, a leading energy company committed to innovation and sustainability.
- Benefits: Enjoy 26 days of leave, flexible working, and a range of outstanding benefits.
- Why this job: Make a real impact in the energy sector while developing your skills in a supportive environment.
- Qualifications: Customer service experience and strong analytical skills are essential.
- Other info: Hybrid roles available with excellent career growth opportunities.
The predicted salary is between 29173 - 37860 £ per year.
We need everyone\’s positive energy and innovative thinking to lead the energy transition to net zero. That\’s why we welcome applications from all backgrounds and experiences and have a range of flexible working options to suit everyone!
Specialist – Data & Metering Services
npower Business Solutions (nBS) powered by E.ON is our Industrial and Commercial (I&C) business, and a market leader in the B2B energy retail sector. Currently a £6 billion revenue business serving over 60,000 customers and around 300,000 meter points, we\’ve got a clear ambition to become the number one B2B energy supplier in the UK. We\’ll achieve this by providing timely and accurate consumption data to our customers, helping them take action on their energy usage, and guiding them through Market-Wide Half-Hourly Settlement.
To support this growth, we\’re recruiting for four Specialist roles within our Data & Metering Services team:
Data Services Specialist
Metering Services Specialist
Billing & Collections Specialist
Consumption Validation Specialist
All four roles provide analytical and administrative support to internal and external customers, contributing to excellent customer service and process improvement. While the Billing & Collections Specialist and Metering Services Specialist roles are more customer-facing, the Data Services Specialist and Consumption Validation Specialist roles are more focused on data analysis with less direct customer interaction. So, whatever your skills or preference – whether you thrive on building customer relationships or love diving into data – we have a role that\’s right for you!
All the roles are hybrid opportunities, with working days split between home and either our Solihull or Leeds offices (1-2 days per week after induction).
Here\’s what you\’ll be doing
Depending on your role, your responsibilities may include:
Coordinating and problem-solving across metering operations, including installations, exchanges, maintenance, and fault resolution.
Ensuring timely collection, validation, and estimation of consumption data, supporting both billing and industry settlement.
Handling billing and collections queries, working with customers and internal teams to resolve issues and ensure timely payments.
Validating and interpreting consumption data, investigating discrepancies, and collaborating with industry agents to maintain accuracy.
Reporting on process performance, identifying failures, and recommending improvements to drive efficiency and compliance.
Delivering training to team members, sharing expertise, and supporting continuous improvement.
Here\’s what you need to have
Experience in a customer service environment, with the ability to investigate and resolve complex issues.
Strong analytical skills, with the ability to identify root causes and implement effective solutions.
Excellent communication and relationship-building skills with internal and external stakeholders.
Organisational skills, with the ability to prioritise workloads in a fast-paced and changing environment.
Attention to detail and a commitment to compliance and accuracy.
It would be great if you also had
Knowledge of energy industry operations, settlement, or metering processes.
A proactive, growth-focused mindset with creative problem-solving ability.
Here\’s what you need to know
Assessment days will take place between 20th and 31st October.
Roles will commence on Monday 8th December, with a full onboarding programme to support your transition. Please only apply if you are available to start on this date.
Why work with us?
Award-Winning Workplace – We\’re proud to be named a Sunday Times Best Place to Work 2025 and the Best Place to Work for 16-34-year-olds.
Outstanding Benefits – Enjoy 26 days of annual leave plus bank holidays, a generous pension, life cover, bonus opportunities, and access to 20 flexible benefits with tax/NI savings.
Flexible & Family-Friendly – Our industry-leading hybrid and family-friendly policies earned us double recognition at the Personnel Today Awards 2024. We\’re open to discussing how flexibility can work for you.
Inclusive & Diverse – We\’re the only energy company in the Inclusive Top 50 UK Employers. We\’re also proud winners of Best Employer for Women and Human Company of the Year – recognising our inclusive, people-first culture.
Support at Every Stage of Life – We\’re Fertility Friendly and Menopause Friendly accredited, with inclusive support for everyone.
Accessible & Supportive – As a Disability Confident Employer, we guarantee interviews for disabled applicants who meet the minimum criteria and will make any adjustments needed during the process.
Invested in Your Growth – From inclusive talent networks to top-tier development programmes, we\’ll support your growth every step of the way.
At a glance
Reference no.: 240182 Closing date: 12/10/2025 Salary: £29,173 – £37,860
Get in touch
For more information about the role please contact Natalie at
About us
E.ON is a privately owned international energy company. Our 75,000 colleagues in 15 countries work daily towards the improvement of technical innovations and user-friendly customer solutions for the new energy world. We are the first large energy company to focus more heavily upon the energy of the future through our three business areas of energy networks, renewable energies and customer solutions.
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Inclusion
It is important to us that people with disabilities have access to a fair application process, providing them with an opportunity to shine. Therefore, our representative body for severely disabled people will be included in the process from an early stage. Please let us know via the application form if you require technical or organisational adjustments during the application process. We will strive to make the required aids available.
Should you not be able to apply online and want to speak someone in person, please contact your local recruiter.
Specialist - Data & Metering Services employer: Npower Commercial Gas Limited
Contact Detail:
Npower Commercial Gas Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Specialist - Data & Metering Services
✨Tip Number 1
Get to know the company! Research E.ON and its values, especially around energy transition and customer service. This will help you tailor your conversations and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the assessment day! Brush up on your analytical skills and think about how you can demonstrate your problem-solving abilities. Practice common interview questions and be ready to discuss your experience in customer service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team at E.ON and contributing to the energy transition.
We think you need these skills to ace Specialist - Data & Metering Services
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and the energy sector.
Tailor Your Application: Make sure to customise your application for the Specialist - Data & Metering Services role. Highlight your relevant experience and skills that match what we’re looking for, especially in customer service and data analysis.
Showcase Your Skills: Use specific examples to demonstrate your analytical skills and problem-solving abilities. We love seeing how you've tackled challenges in the past, so share those stories with us!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure it gets to the right people and helps us get to know you better.
How to prepare for a job interview at Npower Commercial Gas Limited
✨Know Your Data
Since the role focuses on data analysis, make sure you brush up on your analytical skills. Familiarise yourself with common data validation techniques and be ready to discuss how you've used data to solve problems in the past.
✨Customer Service Savvy
Even if your role is more data-focused, understanding customer service is key. Prepare examples of how you've resolved complex issues for customers and how you can apply that experience to improve processes in this role.
✨Showcase Your Communication Skills
This position requires excellent communication with both internal teams and external stakeholders. Think of specific instances where you've successfully built relationships or communicated complex information clearly.
✨Be Ready to Discuss Compliance
Attention to detail and compliance are crucial in this role. Be prepared to talk about your experience with compliance standards and how you've ensured accuracy in your previous work. This will show you're serious about maintaining high standards.