At a Glance
- Tasks: Provide exceptional customer service and manage enquiries efficiently.
- Company: Join the National Physical Laboratory, a leader in measurement science.
- Benefits: Flexible working, social activities, and a supportive work culture.
- Other info: Diverse and inclusive environment with opportunities for personal growth.
- Why this job: Make a real difference by helping customers and building relationships.
- Qualifications: Good listening skills, team player, and IT proficiency required.
The predicted salary is between 22050 - 26950 £ per year.
About the Role
Whether you’re talking about length, mass, time, temperature, electric current, amount or the brightness of light, the National Physical Laboratory sets the standards by which these things are all measured. As we move forward, we’re putting our customers at the heart of what we do. As a Customer Service Specialist, it’s down to you to treat our customers as you’d like to be treated. So that if they need to contact us, they feel listened to and confident that their query is in hand. At NPL, we touch ordinary lives in extraordinary ways and you could too.
Our customers are important. We want their experience with us to be positive every step of the way. You’ll help us do exactly that. You’ll get to the crux of the matter quickly, professionally and efficiently. By managing and logging enquiries in the correct way, you’ll either resolve their query on-the-spot or put them in contact with the person who can help. Then, you’ll keep them updated on progress. It’s about building relationships and getting to know our customers – something that allows you to deliver superb customer service, but also spot sales opportunities too (so you’ll need to take an avid interest in what we do). Updating orders will also fall to you, allowing us to invoice customers when they expect it so that there are no surprises. And, finally, as one team… we work together and support each other as needed.
About You
If you’re a good listener, a team player, supremely organised and IT proficient, we’ll give you the training you need to keep our customers happy, as well as generate leads that could help our growth. Beyond that, we’re looking for someone who’ll thrive in an environment like ours. At NPL, we learn from each other, respect each other and work together to do better. For ourselves and for our customers. And whilst we’re always looking to stretch beyond what we know, we don’t make things more complicated when there’s no need. Together, we’re helping make the impossible, possible.
We actively recruit citizens of all backgrounds, but the nature of our work in specific departments means that nationality, residency and security requirements can be more tightly defined than others. You will be asked about this throughout the recruitment process. To work at NPL, you will need to obtain BPSS security clearance.
Please note: Applications will be reviewed, and interviews conducted throughout the duration of this advert therefore we may at any time bring the closing date forward. We encourage all interested applicants to apply as soon as practical.
About Us
The National Physical Laboratory (NPL) is a world-leading centre of excellence that provides cutting-edge measurement science, engineering and technology to underpin prosperity and quality of life in the UK.
NPL and DSIT have strong commitments to diversity and equality of opportunity, and welcome applications from candidates irrespective of their background, gender, race, sexual orientation, religion, or age, providing they meet the required criteria. Applications from women, disabled and black, Asian and minority ethnic candidates in particular are encouraged. All disabled candidates (as defined by the Equality Act 2010) who satisfy the minimum criteria for the role will be guaranteed an interview under the Disability Confident Scheme.
At NPL, we believe our success is a result of the diversity and talent of our people. We strive to nurture and respect individuals to ensure everyone feels valued by treating everyone on the basis of their own individual merits and abilities regardless of their own or perceived identity. As part of our commitment to diversity & inclusion, we ensure we’re creating an environment where all our colleagues feel supported and welcome.
We are committed to the health and well-being of our employees. Flexible working and social activities are embedded in our culture to create a positive work-life balance, along with a broad range of rewards, benefits and recognition. Our values are at the heart of what we do, and they shape the way we interact, develop our people and celebrate success. To ensure everyone has an equal chance, we’re always willing to make reasonable adjustments to the recruitment process. If you would like to discuss, please contact us.
Customer Service Specialist in Teddington employer: NPL Careers
At the National Physical Laboratory (NPL), we pride ourselves on being an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration. Our commitment to employee well-being is reflected in our flexible working arrangements and a culture that values diversity and inclusion, ensuring every team member feels supported and empowered. With ample opportunities for professional growth and development, particularly in the field of compliance management, NPL stands out as a place where you can contribute to world-leading scientific advancements while enjoying a rewarding career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Specialist in Teddington
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at NPL Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like NPL Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Specialist in Teddington
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to NPL Careers:Your cover letter is your chance to shine! Tell us why you want to work at NPL Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at NPL Careers!
How to prepare for a job interview at NPL Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
