At a Glance
- Tasks: Coordinate schedules, manage enquiries, and ensure smooth operations in a busy environment.
- Company: Join NPG Fire Safety Ltd, a growing fire and security business with strong values.
- Benefits: Competitive salary, 24 days annual leave, and a supportive work environment.
- Other info: Training provided, with opportunities for growth as the company expands.
- Why this job: Be the key player in a dynamic team, making a real impact on safety services.
- Qualifications: Attention to detail, organisational skills, and a proactive attitude are essential.
The predicted salary is between 30000 - 33500 € per year.
NPG Fire Safety Ltd is looking for a highly organised and reliable Service Coordinator / Office Administrator to join our growing fire and security business. This is a busy, hands-on role at the centre of our day-to-day operations. The successful candidate will manage incoming enquiries, coordinate engineer schedules, and help ensure work moves smoothly from first phone call through to completion. The role suits someone who enjoys a fast-paced environment but works in a structured, methodical way — someone who takes pride in accuracy, keeps things organised, and uses common sense to keep work moving.
About Us
NPG Fire Safety Ltd is an independent fire and security company built on three core values: COMPETENCY. INTEGRITY. VALUE. We provide fire safety consultancy alongside installation, servicing, and maintenance of fire and security systems, supported by extensive third-party accreditation including BAFE, NSI Gold, NACOSS Gold and NAPIT. Our business continues to grow across the North West, and strong organisation within the office is key to maintaining the quality and service standards our clients expect.
The Role
You will be the first point of contact for many clients and engineers, helping to coordinate enquiries and keep daily operations running efficiently. This role combines customer communication, scheduling, administration, and process control. Clear systems and templates are already in place — the focus is on applying them consistently and keeping everything organised.
Key Responsibilities
- Answering incoming calls and managing client enquiries
- Logging and managing enquiries within internal systems
- Scheduling engineers and coordinating planned and reactive works
- Adjusting diaries throughout the day as priorities change
- Following up on quotations and keeping opportunities moving to outcome
- Maintaining accurate job records and administrative documentation
- Supporting accreditation and compliance record-keeping
- Liaising with engineers, suppliers, and clients to ensure smooth delivery of works
- Assisting with general office administration
What We’re Looking For
- Excellent attention to detail and organisational skills
- Calm and practical approach in a busy environment
- Confident and professional telephone manner
- Ability to prioritise and make sensible day-to-day decisions
- Comfortable managing multiple tasks at once
- Reliable, proactive, and willing to take ownership of work
Experience in scheduling, service coordination, logistics, facilities management, or a similar environment would be advantageous, but not essential. Training will be provided.
What We Offer
- £30,000–£33,500 per annum (depending on experience)
- 24 days’ annual leave plus bank holidays
- Stable, long-term position within a growing local business
- Supportive working environment with clear systems and processes in place
- Opportunity to grow in responsibility as the company expands
If you enjoy keeping things organised, solving problems, and being part of a busy but structured working environment, we would welcome your application. To apply: Send your CV and a short cover note to Niall@NPGFireSafety.co.uk
Service Coordinator / Office Administrator in Lancaster employer: NPG Fire Safety Ltd
NPG Fire Safety Ltd is an excellent employer that values competency, integrity, and value, providing a supportive working environment where employees can thrive. With a focus on clear systems and processes, the role of Service Coordinator / Office Administrator offers opportunities for personal growth and development within a stable, long-term position in a growing local business. Employees enjoy competitive salaries, generous annual leave, and the chance to be part of a dedicated team committed to delivering high-quality fire safety services across the North West.
StudySmarter Expert Advice🤫
We think this is how you could land Service Coordinator / Office Administrator in Lancaster
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on NPG Fire Safety Ltd. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills match the role of Service Coordinator / Office Administrator. Highlight your organisational skills and ability to manage multiple tasks — that's what they're looking for!
✨Tip Number 3
Be ready to showcase your problem-solving skills. Think of examples from your past experiences where you’ve had to keep things organised under pressure. This will demonstrate your calm and practical approach, which is key for this role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows your professionalism and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Service Coordinator / Office Administrator in Lancaster
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Service Coordinator role. Highlight your organisational skills and any relevant experience in scheduling or administration to show us you’re the right fit!
Craft a Compelling Cover Note:Your cover note is your chance to shine! Keep it concise but engaging, explaining why you want to join NPG Fire Safety Ltd and how your background aligns with our values of competency, integrity, and value.
Showcase Your Attention to Detail:In a role where accuracy is key, demonstrate your attention to detail in your application. Double-check for typos and ensure your formatting is consistent — we love a well-organised application!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at NPG Fire Safety Ltd
✨Know the Company Inside Out
Before your interview, take some time to research NPG Fire Safety Ltd. Understand their core values of competency, integrity, and value. This will not only help you answer questions more effectively but also show that you're genuinely interested in the company and its mission.
✨Showcase Your Organisational Skills
Since the role requires excellent attention to detail and organisational skills, prepare examples from your past experiences where you've successfully managed multiple tasks or coordinated schedules. Be ready to discuss how you keep things organised and ensure smooth operations.
✨Practice Your Communication Style
As you'll be the first point of contact for clients and engineers, a confident and professional telephone manner is crucial. Practice answering common interview questions out loud, focusing on clarity and professionalism. You might even want to do a mock interview with a friend to get comfortable.
✨Demonstrate Problem-Solving Abilities
In a fast-paced environment, being able to think on your feet is key. Prepare to discuss scenarios where you've had to make quick decisions or solve unexpected problems. Highlight your calm and practical approach, as this aligns perfectly with what NPG Fire Safety Ltd is looking for.
