NPAworldwide is seeking a Group IT Service Operations Manager in London, with hybrid working and responsibility for transforming IT support into a proactive, service-led function across UK and international sites. You will shape the Group Service Delivery Strategy, drive automation and AI-assisted support, and lead a multi-location service delivery team to deliver reliable IT services.
Reporting to the Group Technology Director, you will own SLAs, KPIs, incident management and supplier
#J-18808-LjbffrIT Service Operations Leader: Proactive & AI-Driven employer: NPAworldwide
Our client is an exceptional employer located in London, offering a dynamic work environment that fosters diversity and innovation. With a hybrid working model and competitive salary package, including bonuses, employees benefit from excellent career progression opportunities and a supportive culture that values collaboration. Join a team that not only prioritises professional growth but also champions inclusivity across all levels.
