At a Glance
- Tasks: Provide Level 3 support for Cisco voice systems and lead troubleshooting efforts.
- Company: Join a global enterprise tech team in a dynamic environment.
- Benefits: Competitive daily rate, hybrid work model, and potential for contract extension.
- Other info: Opportunity for career growth in a supportive and innovative team.
- Why this job: Make an impact on global communications while enhancing your technical skills.
- Qualifications: Experience with Cisco voice systems and strong problem-solving abilities.
The predicted salary is between 45000 - 51000 £ per year.
Contract: Unified Comms (UC) Voice Engineer
Location: Glasgow (Hybrid - 3 days onsite per week)
Start Date: ASAP once background checks have been completed
Duration: Initial 12 months extendable
Rate: Circa £450-£510 a day (deemed inside IR35 via umbrella)
Reference: 20548
Overview
We are seeking an experienced Senior Cisco Voice Collaboration Engineer (L3) to join a global enterprise technology team supporting a large-scale voice and unified communications environment. This role will focus on the operational support, maintenance, and continuous improvement of a global Cisco voice infrastructure. The successful candidate will provide Level 3 support, lead technical troubleshooting activities, support major incidents, and work closely with project teams to ensure successful deployment and operational acceptance of new services.
Key Responsibilities
- Provide Level 3 operational support for enterprise voice and collaboration platforms.
- Manage and resolve complex incidents, problems, and service requests.
- Perform root cause analysis and implement permanent fixes.
- Support L1 and L2 teams with technical escalations.
- Participate in change management activities and production deployments.
Unified Communications (UC) Cisco Voice Engineer employer: N+P Group
As a leading global enterprise technology firm, we pride ourselves on fostering a dynamic and inclusive work culture that prioritises employee growth and development. Our Glasgow location offers a hybrid working model, allowing for flexibility while being part of a collaborative team dedicated to innovation in unified communications. With competitive rates and opportunities to engage in impactful projects, we are committed to providing a rewarding environment for our employees to thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Unified Communications (UC) Cisco Voice Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work with Cisco or in unified communications. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by brushing up on your technical skills and understanding of Cisco voice infrastructure. We recommend doing mock interviews with friends or using online platforms to get comfortable discussing your experience and problem-solving approach.
✨Tip Number 3
Showcase your expertise! Create a portfolio or a LinkedIn profile that highlights your projects and achievements in voice collaboration. This will help you stand out when potential employers are looking for someone with your specific skill set.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Unified Communications (UC) Cisco Voice Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with Cisco voice systems and unified communications. We want to see how your skills match the job description, so don’t be shy about showcasing relevant projects or achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the role. We love seeing enthusiasm and a clear understanding of the responsibilities outlined in the job description.
Showcase Problem-Solving Skills:Since this role involves managing complex incidents and performing root cause analysis, make sure to include examples of how you've tackled similar challenges in the past. We appreciate candidates who can think on their feet!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at N+P Group
✨Know Your Cisco Inside Out
Make sure you brush up on your Cisco voice technologies and collaboration tools. Be ready to discuss specific projects you've worked on, especially those involving Level 3 support and troubleshooting. The more detailed you can be about your experience, the better!
✨Showcase Your Problem-Solving Skills
Prepare to share examples of complex incidents you've managed. Think about how you performed root cause analysis and what permanent fixes you implemented. This will demonstrate your ability to handle the challenges that come with the role.
✨Familiarise Yourself with Change Management
Since you'll be participating in change management activities, it’s crucial to understand the processes involved. Brush up on how you’ve contributed to production deployments in the past and be ready to discuss your approach to ensuring smooth transitions.
✨Ask Insightful Questions
Interviews are a two-way street! Prepare some thoughtful questions about the team dynamics, ongoing projects, or the company’s future plans for their voice infrastructure. This shows your genuine interest and helps you gauge if the role is right for you.
