ServiceNow Organizational Change Manager

Job Description

ServiceNow OCM Lead – Change & Adoption (Contract)

Location: Remote (London workshops + occasional UK travel)

Engagement: 6 Months contract

Start: ASAP / January

IR35: Outside

About the Role

We’re hiring a ServiceNow-focused OCM Lead to spearhead adoption, communication, and engagement activities for a major digital transformation programme within a global professional services organisation.

This role leads enterprise-wide change across IT, HR, Risk, and Finance as the organisation implements new operating models and scales the ServiceNow platform across multiple functions.

You’ll own the strategy for behavioural change, communications, readiness, and user enablement across all ServiceNow workstreams—ensuring new processes, workflows, and digitised services are understood, adopted, and sustained.

What You’ll Do

• Lead the end-to-end change and adoption strategy for a multi-function ServiceNow transformation
• Develop communication plans, messaging frameworks, campaign materials, and stakeholder engagement pathways
• Drive adoption of new ServiceNow-enabled processes across IT, HR, Risk, and Finance

Conduct change impact assessments, readiness …