At a Glance
- Tasks: Support and improve global Cisco voice infrastructure while tackling complex incidents.
- Company: Join a leading global enterprise technology team in Glasgow.
- Benefits: Competitive daily rate, hybrid work model, and opportunities for professional growth.
- Other info: Fast-paced role with excellent career advancement opportunities.
- Why this job: Be at the forefront of voice technology and make a real impact in a dynamic environment.
- Qualifications: Strong experience with Cisco Unified Communications and troubleshooting skills required.
Contract: Unified Comms (UC) Voice Engineer
Location: Glasgow (Hybrid - 3 days onsite per week)
Start Date: ASAP once background checks have been completed
Duration: Initial 12 months extendable
Rate: Circa £450-£510 a day (deemed inside IR35 via umbrella)
Reference: 20548
Overview
We are seeking an experienced Senior Cisco Voice & Collaboration Engineer (L3) to join a global enterprise technology team supporting a large-scale voice and unified communications environment. This role will focus on the operational support, maintenance, and continuous improvement of a global Cisco voice infrastructure. The successful candidate will provide Level 3 support, lead technical troubleshooting activities, support major incidents, and work closely with project teams to ensure successful deployment and operational acceptance of new services.
Key Responsibilities
- Provide Level 3 operational support for enterprise voice and collaboration platforms.
- Manage and resolve complex incidents, problems, and service requests.
- Perform root cause analysis and implement permanent fixes.
- Support L1 and L2 teams with technical escalations.
- Participate in change management activities and production deployments.
- Work closely with project teams during implementation and transition phases.
- Produce and maintain technical and operational documentation.
- Track and manage work through ServiceNow.
- Support vendor management and governance activities.
- Communicate effectively with business stakeholders during incidents and project delivery.
Essential Skills & Experience
- Strong experience supporting Cisco Unified Communications Manager (CUCM) 12.x and beyond
- Expertise with:
- Cisco IP Telephony
- Cisco Jabber and Jabber Mobile
- SIP, H.323 and ISDN protocols
- Session management and call routing
- Cisco UCCX
- Cisco Prime Assurance and Provisioning
- Experience supporting enterprise-scale voice and data environments.
- Strong troubleshooting and diagnostic skills within complex voice infrastructures.
- Experience working within ITIL-based operational environments.
Desirable Skills
- Avaya Aura Communication Manager 8.x+
- Avaya Media Gateways (G700, G350, G450)
- Avaya System Manager and Session Manager
- Avaya One-X Communicator
- Avaya Meeting Exchange/Bridgetalk
- IPC Unigy Trading System
- NICE Voice Recording
- ServiceNow administration and workflow experience
You will be a proactive and technically strong voice engineer who thrives in a fast-paced enterprise environment. You'll be comfortable managing critical incidents, engaging with stakeholders, and driving operational excellence across a global communications platform.
Unified Communications (UC) Cisco Voice Engineer in Glasgow employer: N+P Group
As a Unified Communications (UC) Cisco Voice Engineer in Glasgow, you will join a dynamic global enterprise technology team that values innovation and collaboration. The company fosters a supportive work culture with opportunities for professional growth, offering hybrid working arrangements that promote work-life balance. With competitive rates and a focus on continuous improvement, this role provides a meaningful opportunity to contribute to cutting-edge voice infrastructure while developing your skills in a fast-paced environment.
StudySmarter Expert Advice🤫
We think this is how you could land Unified Communications (UC) Cisco Voice Engineer in Glasgow
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend meetups, webinars, or even just chat with folks on LinkedIn. You never know who might have a lead on that perfect UC Voice Engineer role.
✨Tip Number 2
Show off your skills! If you’ve got a portfolio or any projects related to Cisco voice tech, make sure to highlight them. A personal website or GitHub can really set you apart from the crowd.
✨Tip Number 3
Prepare for interviews like it’s game day! Research common interview questions for UC roles and practice your answers. Don’t forget to brush up on your troubleshooting scenarios – they love to test your problem-solving skills!
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you. Plus, applying directly can sometimes give you an edge over other candidates. So, don’t hesitate – get your application in!
We think you need these skills to ace Unified Communications (UC) Cisco Voice Engineer in Glasgow
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with Cisco Unified Communications and any relevant projects you've worked on. We want to see how your skills match the job description, so don’t hold back!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the UC Voice Engineer role. Share specific examples of your troubleshooting skills and how you've managed incidents in the past.
Show Off Your Technical Skills:When filling out your application, be sure to mention your expertise with Cisco IP Telephony, Jabber, and any other relevant technologies. We love seeing candidates who can demonstrate their technical prowess!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you into our system quickly. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at N+P Group
✨Know Your Cisco Inside Out
Make sure you brush up on your knowledge of Cisco Unified Communications Manager and related technologies. Be prepared to discuss your experience with CUCM 12.x, Cisco IP Telephony, and troubleshooting complex voice infrastructures. The more specific examples you can provide, the better!
✨Showcase Your Problem-Solving Skills
Since this role involves managing and resolving complex incidents, think of a few scenarios where you've successfully tackled technical challenges. Be ready to explain your thought process and the steps you took to reach a solution. This will demonstrate your ability to handle high-pressure situations.
✨Familiarise Yourself with ITIL Practices
As the job mentions working within ITIL-based operational environments, it’s crucial to understand ITIL principles. Brush up on change management activities and how they relate to voice and collaboration platforms. Showing that you can integrate these practices into your work will set you apart.
✨Communicate Like a Pro
Effective communication is key, especially when dealing with stakeholders during incidents. Practice articulating your thoughts clearly and concisely. You might even want to prepare a few examples of how you've communicated technical information to non-technical audiences in the past.
